Web based chat for customer support
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anybody know the general outlines about how these web based "live chat support" work?. I'm trying to understand what technologies are behind stuff like http://www.craftysyntax.com/livehelp/ and http://www.xigla.com/absolutels/features.htm . Does exists an alternative to these tools that use web services and asp.net server controls?. Thanks
Reality.sys is corrupted Delete the niverse (Y/N) _
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anybody know the general outlines about how these web based "live chat support" work?. I'm trying to understand what technologies are behind stuff like http://www.craftysyntax.com/livehelp/ and http://www.xigla.com/absolutels/features.htm . Does exists an alternative to these tools that use web services and asp.net server controls?. Thanks
Reality.sys is corrupted Delete the niverse (Y/N) _
When I was building an interface for our listserv I stumbled upon some real fun of this sort. I and another programmer who was working on the other side of the floor used our newly created toy to chat via good 'ol telnet while we were troubleshooting the unit. I can see how they could do this using either remoting or telneting. Depending upon the age and origin of the product. Don't forget that every user has an available session with wich you can trigger events. It sounds like it would be fun to try and duplicate sometime. Fear not my insanity, fear the mind it protects.