Remote IT support, is it just me?
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so, a number of my clients allow me to submit IT support requests via email. Since I'm not an employee, I have no access to the employee portal. I'm left to emailing support-asses@yourguess.com. I made that last part up. me: "Hi, your remote server is not accessible, and I am on a tight deadline. Help." email: "Opened on your behalf..." email: "Your incident has been re-assigned..." Via email, I have no ability to tweak the priority level. Or get any contact. I need to start an IT support company :doh:
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
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so, a number of my clients allow me to submit IT support requests via email. Since I'm not an employee, I have no access to the employee portal. I'm left to emailing support-asses@yourguess.com. I made that last part up. me: "Hi, your remote server is not accessible, and I am on a tight deadline. Help." email: "Opened on your behalf..." email: "Your incident has been re-assigned..." Via email, I have no ability to tweak the priority level. Or get any contact. I need to start an IT support company :doh:
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
When looking for IT support software that was on premises and not online, I was amazed how difficult it was to find something that catered for both our support and IT department needs. It seems support and development are different worlds and they have no clue what's happening on the development side or how information should be coupled with e.g. Git or Continous Integration systems.
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so, a number of my clients allow me to submit IT support requests via email. Since I'm not an employee, I have no access to the employee portal. I'm left to emailing support-asses@yourguess.com. I made that last part up. me: "Hi, your remote server is not accessible, and I am on a tight deadline. Help." email: "Opened on your behalf..." email: "Your incident has been re-assigned..." Via email, I have no ability to tweak the priority level. Or get any contact. I need to start an IT support company :doh:
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
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tempted to hang a shingle. "Ancient IT worker, Speaks native American Engrish, $200 per hour, min 1 hour" "Hello IT support, have you rebooted yet?" LOL
To err is human to really elephant it up you need a computer
Context: Merica!!!! where half the people don't pay taxes but can still vote... John, I need you now... I actually retire in wait... checking... 8 days. I guess I would call my retirement a realignment of nonsense. My entire neighborhood is getting old. We love are homes and our land and are laid waste by GeekSquad and lawn care companies. I plan to pick up some cash... The good news is that my MIL is legally blind (keeps her off the computer and makes for hilarious interactions with Nigerian or Indian scammers) and my FIL despises and is so luddite on computers it's a crime. Meanwhile, the remote server seems to work, the corporate IT group are clueless - customer farmed it all out to some Indian group that are totally useless. Read more below. But you corporations that farm your work out... here's your sign: Google[^] What I have purposed in my heart is elephant it. I worked till 9pm the last job I loved on the last day. Not this time. Meanwhile, I have no response from IT....
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
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tempted to hang a shingle. "Ancient IT worker, Speaks native American Engrish, $200 per hour, min 1 hour" "Hello IT support, have you rebooted yet?" LOL
To err is human to really elephant it up you need a computer
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so, a number of my clients allow me to submit IT support requests via email. Since I'm not an employee, I have no access to the employee portal. I'm left to emailing support-asses@yourguess.com. I made that last part up. me: "Hi, your remote server is not accessible, and I am on a tight deadline. Help." email: "Opened on your behalf..." email: "Your incident has been re-assigned..." Via email, I have no ability to tweak the priority level. Or get any contact. I need to start an IT support company :doh:
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
Quote:
Via email, I have no ability to tweak the priority level.
[Your emergency is not IT's emergency](https://twitter.com/firewallfox100/status/1800326164671824046).
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Quote:
Via email, I have no ability to tweak the priority level.
[Your emergency is not IT's emergency](https://twitter.com/firewallfox100/status/1800326164671824046).
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..are you hiring ? I am fluent in ...it is your fault, you are using it... ...get a new one... I charge extra for Did you plug it in ? then unplug it , wait 5 minutes and then plug it back in
I'm actually fighting a problem with a piece of commercial software that will go unnamed, but the first letter is Q. Support telling me to reboot after everything they do tells me two things: a) they really don't know what they are doing and b) their code has serious issues (that they ALWAYS blame on others. The only reason I can think of to require a re-boot is if you are updating a Dll that is in use by the process. Even that is questionable, as the application should release it.
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.