cancellation of service
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I just terminated the subscription to some magazine after over 10 years. The publisher confirms the cancellation with "we hope you've been satisfied...". Well, obviously not! It strikes me that while subscribing to a service, I constantly get customer surveys, but I have never, ever, been asked about the reasons for terminating a contract, returning a product, etc. Strange, huh? Do they just don't care, or fear abuse? Bernd :confused:
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I just terminated the subscription to some magazine after over 10 years. The publisher confirms the cancellation with "we hope you've been satisfied...". Well, obviously not! It strikes me that while subscribing to a service, I constantly get customer surveys, but I have never, ever, been asked about the reasons for terminating a contract, returning a product, etc. Strange, huh? Do they just don't care, or fear abuse? Bernd :confused:
Quite a few unsubscribe forms I have used ask for a reason. You must have been pretty satisfied to keep the subscription for 10 years though. Obviousl it has declined in the recent past? Email them and tell them that. regards, Paul Watson Bluegrass South Africa Brian Welsch wrote: "blah blah blah, maybe a potato?" while translating my Afrikaans. Crikey! ain't life grand?
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I just terminated the subscription to some magazine after over 10 years. The publisher confirms the cancellation with "we hope you've been satisfied...". Well, obviously not! It strikes me that while subscribing to a service, I constantly get customer surveys, but I have never, ever, been asked about the reasons for terminating a contract, returning a product, etc. Strange, huh? Do they just don't care, or fear abuse? Bernd :confused:
I actually get asked the reason all the time. It's almost a pain because after I tell them my reason(s), they try to sell me with their polished and rehearsed script as if they were pitching to a new customer. So annoying. If you want them to know your reason, I suggest verbalizing it, as Paul mentioned.
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I actually get asked the reason all the time. It's almost a pain because after I tell them my reason(s), they try to sell me with their polished and rehearsed script as if they were pitching to a new customer. So annoying. If you want them to know your reason, I suggest verbalizing it, as Paul mentioned.
Matt Sollars wrote: It's almost a pain because after I tell them my reason(s), they try to sell me with their polished and rehearsed script as if they were pitching to a new customer. So annoying. Yes, I have seen this. Anyone ever try to end an AOL service contract? John
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Matt Sollars wrote: It's almost a pain because after I tell them my reason(s), they try to sell me with their polished and rehearsed script as if they were pitching to a new customer. So annoying. Yes, I have seen this. Anyone ever try to end an AOL service contract? John