David Wulff versus British Telecommunications PLC.
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BT have just informed me that as of next month they will be discontinuing my unmetered Internet access because they believe that my account "has been active for online sessions during extended periods of time when it has not been used." Ignoring the fact that using the word "unmetetered" in advertising for their service is a volition or European Trading Standard Law given the actual terms I had to agree with when agreeing to the contract (max 16 hours in any 24), the reason they are cancelling my contract is not because I have been using more than my allocated time, but because I have been using it at all. When responding to them and kindly informing them - in my best legalese - that I was in fact not violating the key "10.3.i" clause in our contract as they stated I was, and that under another clause in the contract I was legally entitled to use the service for 16 hours in any 14 hour period with no restrictions (which I was not getting because of my "less than satisfactory" phone line). They responded with: Thank you for your email regarding the unattended use of your BTopenworld account. Our systems will highlight your account as such if your PC is configured to automatically redial after a connection is dropped, especially if after a 15 minute idle-disconnect, or if the reconnection occurs immediately. This could also be simulated if more than one person is utilising your account for access. So let me just ask you all a question. If you are browsing the Internet or downloading your e-mail (or heaven forbid, using NetMeeting), what is the first thing you would do if you lose your dial-up connection? a) Immediately dial in again and carry on where you left off, or b) wait for twenty minutes and then reconnect? I chose (a), and because of that they assume my machine is automatically dialling me in. Needless to say they have obviously not tested their service in the real world, or they would find that probably 99% of their customers will dial in immediately if their connection is lost.
:mad:
But there is more - there is a red fruity icing on this cake. I have been given the "opportunity" to speak with a member of their customer services department in Exeter (my nearest BT office) via a telephone number they have sent me, at only 50p a minute. They are obviously clueless to the fact that an hour call to that number (required before I can actually talk to someone with any kind of authority) would cost me more than my entire months Internet access did when I was payi
Is this on one of the 0800 numbers? And is this with the 2 hour drop off? I know some people who have been connected for weeks on end without having any trouble, so it does sound just like good old BT again. Cheers, Peter Pearson
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Is this on one of the 0800 numbers? And is this with the 2 hour drop off? I know some people who have been connected for weeks on end without having any trouble, so it does sound just like good old BT again. Cheers, Peter Pearson
No, I connect with a 0808 number (BTOpenworld Anytime). It has a 2 hour drop off off-peak, and about 50 mins on-peak. ________________ David Wulff http://www.davidwulff.co.uk "I wrote a program in Visual C++ that allows me to send over 5,000 GIGABYTES of Video to every computer and TV Set connected to the Internet in "0" SECONDS (YES! ZERO seconds!)" - Bill SerGio, Professional W*nker
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BT have just informed me that as of next month they will be discontinuing my unmetered Internet access because they believe that my account "has been active for online sessions during extended periods of time when it has not been used." Ignoring the fact that using the word "unmetetered" in advertising for their service is a volition or European Trading Standard Law given the actual terms I had to agree with when agreeing to the contract (max 16 hours in any 24), the reason they are cancelling my contract is not because I have been using more than my allocated time, but because I have been using it at all. When responding to them and kindly informing them - in my best legalese - that I was in fact not violating the key "10.3.i" clause in our contract as they stated I was, and that under another clause in the contract I was legally entitled to use the service for 16 hours in any 14 hour period with no restrictions (which I was not getting because of my "less than satisfactory" phone line). They responded with: Thank you for your email regarding the unattended use of your BTopenworld account. Our systems will highlight your account as such if your PC is configured to automatically redial after a connection is dropped, especially if after a 15 minute idle-disconnect, or if the reconnection occurs immediately. This could also be simulated if more than one person is utilising your account for access. So let me just ask you all a question. If you are browsing the Internet or downloading your e-mail (or heaven forbid, using NetMeeting), what is the first thing you would do if you lose your dial-up connection? a) Immediately dial in again and carry on where you left off, or b) wait for twenty minutes and then reconnect? I chose (a), and because of that they assume my machine is automatically dialling me in. Needless to say they have obviously not tested their service in the real world, or they would find that probably 99% of their customers will dial in immediately if their connection is lost.
:mad:
But there is more - there is a red fruity icing on this cake. I have been given the "opportunity" to speak with a member of their customer services department in Exeter (my nearest BT office) via a telephone number they have sent me, at only 50p a minute. They are obviously clueless to the fact that an hour call to that number (required before I can actually talk to someone with any kind of authority) would cost me more than my entire months Internet access did when I was payi
I was one of the many to get kicked onto the "Please go away, we don't want you using this service" number back in the summer when watchdog briefly got onto the case (Come back Anne Robinson, all is forgiven). This, of course, meant never being able to connect at peak time and being disconnected at random even in the early hours of the morning. From a business point of view I really understand why they don't want people clogging up their modems all the time. On the other hand I really need to be connected using terminal services to my office some days for my usual working hours and their adverts promised unlimited connection at any time (Didn't BT once promote telecommuting?) and for other times I really need to download more than 2 hours worth of data over my slow 56k modem because nobody wants to give me broadband access out here in the wilds of Hampshire (Nice place called Odiham. About a mile away a big shiney NTL office who aren't giving me broadband either). They say that everybody has resuming ftp downloads nowadays, but ever tried using an automatic upgrade option in an application? Windowsupdate.com is a great example. I could be reallly cynical and mention how I've managed to connect every time at any time of day over Christmas which is just when they've had loads of new users, or how their excuse of "not having enough modems" does't really hold up when your connection is made and then dropped before authentication is completed when it's clear that you're so far into the connection sequence that a modem has to be involved. The bigest joke is caused by Microsoft. MSN messenger will stop my PC disconnecting through inactivity and is a standard part of XP. And as far as I can see XP will automatically reconnect if I get kicked anyway. Unfortunatly Microsoft seem to have coded it the way that I want and BT really hate, which is a shame because I'd say Microsoft are far more of a moral company than BT any day. Who would you back, Microsoft's view of the future of the net or BTs? Oh yes, BT spend how much for a 3rd generation mobile phone license? Sorry, rant over. I'll go back to lurking now. :-D
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No, I connect with a 0808 number (BTOpenworld Anytime). It has a 2 hour drop off off-peak, and about 50 mins on-peak. ________________ David Wulff http://www.davidwulff.co.uk "I wrote a program in Visual C++ that allows me to send over 5,000 GIGABYTES of Video to every computer and TV Set connected to the Internet in "0" SECONDS (YES! ZERO seconds!)" - Bill SerGio, Professional W*nker
Now I don't want you heading into battle empty handed. Remember the Brass Knuckles and most importantly self protection devices (just in case they see you coming but I doubt they will). One last piece of advice: Kick Some Serious :mad: :mad: :mad: -:eek:Matt Newman:eek: -:suss:Matt Newman:suss: -Sonork ID: 100.11179:BestSnowman
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BT have just informed me that as of next month they will be discontinuing my unmetered Internet access because they believe that my account "has been active for online sessions during extended periods of time when it has not been used." Ignoring the fact that using the word "unmetetered" in advertising for their service is a volition or European Trading Standard Law given the actual terms I had to agree with when agreeing to the contract (max 16 hours in any 24), the reason they are cancelling my contract is not because I have been using more than my allocated time, but because I have been using it at all. When responding to them and kindly informing them - in my best legalese - that I was in fact not violating the key "10.3.i" clause in our contract as they stated I was, and that under another clause in the contract I was legally entitled to use the service for 16 hours in any 14 hour period with no restrictions (which I was not getting because of my "less than satisfactory" phone line). They responded with: Thank you for your email regarding the unattended use of your BTopenworld account. Our systems will highlight your account as such if your PC is configured to automatically redial after a connection is dropped, especially if after a 15 minute idle-disconnect, or if the reconnection occurs immediately. This could also be simulated if more than one person is utilising your account for access. So let me just ask you all a question. If you are browsing the Internet or downloading your e-mail (or heaven forbid, using NetMeeting), what is the first thing you would do if you lose your dial-up connection? a) Immediately dial in again and carry on where you left off, or b) wait for twenty minutes and then reconnect? I chose (a), and because of that they assume my machine is automatically dialling me in. Needless to say they have obviously not tested their service in the real world, or they would find that probably 99% of their customers will dial in immediately if their connection is lost.
:mad:
But there is more - there is a red fruity icing on this cake. I have been given the "opportunity" to speak with a member of their customer services department in Exeter (my nearest BT office) via a telephone number they have sent me, at only 50p a minute. They are obviously clueless to the fact that an hour call to that number (required before I can actually talk to someone with any kind of authority) would cost me more than my entire months Internet access did when I was payi
I sympathise so much Dave. We signed up for the NTLWorld unmetered package (2hr disconnect 24/7 but no other restrictions) when it first came out and have had no problems with it, or more recently with the broadband service. I won't trust BT with anything other than a phone line (and even then we have an NTL connection as a backup). I'm wondering if it might help if they realise just how many people they're pissing off more than just you? So how about drafting a detailed snottogram (I'm sure you've got several by now - posting the URLs of some of the discussion threads may or may not help - I'm not sure on that) and publishing it here for the CPian community to send onto customerservice@btopenworld.com. Maybe, just maybe (OK, it's a real long shot) if they realise how bad their reputation actually is somebody might sit up and take notice. Especially if they start realising how many customers they've lost ;) You could also try the Consumer's Association . I'm sure they'd enjoy taking a poke at BT.... ;P Just an idea. :cool: Andy Metcalfe - Sonardyne International Ltd
Trouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++ 5.0/6.0
"I must get a new signature." - Me -
I sympathise so much Dave. We signed up for the NTLWorld unmetered package (2hr disconnect 24/7 but no other restrictions) when it first came out and have had no problems with it, or more recently with the broadband service. I won't trust BT with anything other than a phone line (and even then we have an NTL connection as a backup). I'm wondering if it might help if they realise just how many people they're pissing off more than just you? So how about drafting a detailed snottogram (I'm sure you've got several by now - posting the URLs of some of the discussion threads may or may not help - I'm not sure on that) and publishing it here for the CPian community to send onto customerservice@btopenworld.com. Maybe, just maybe (OK, it's a real long shot) if they realise how bad their reputation actually is somebody might sit up and take notice. Especially if they start realising how many customers they've lost ;) You could also try the Consumer's Association . I'm sure they'd enjoy taking a poke at BT.... ;P Just an idea. :cool: Andy Metcalfe - Sonardyne International Ltd
Trouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++ 5.0/6.0
"I must get a new signature." - MeI can back Andy up about ntlworld. Only £5/month (from january), and i've never had any problems with it since i have been using it (year and a half now). Of course, some people have more problems than others, but you never hear of anything as bad as the stuff you hear about BT. Simon Hey, it looks like you're writing a letter! Sonork ID 100.10024
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BT have just informed me that as of next month they will be discontinuing my unmetered Internet access because they believe that my account "has been active for online sessions during extended periods of time when it has not been used." Ignoring the fact that using the word "unmetetered" in advertising for their service is a volition or European Trading Standard Law given the actual terms I had to agree with when agreeing to the contract (max 16 hours in any 24), the reason they are cancelling my contract is not because I have been using more than my allocated time, but because I have been using it at all. When responding to them and kindly informing them - in my best legalese - that I was in fact not violating the key "10.3.i" clause in our contract as they stated I was, and that under another clause in the contract I was legally entitled to use the service for 16 hours in any 14 hour period with no restrictions (which I was not getting because of my "less than satisfactory" phone line). They responded with: Thank you for your email regarding the unattended use of your BTopenworld account. Our systems will highlight your account as such if your PC is configured to automatically redial after a connection is dropped, especially if after a 15 minute idle-disconnect, or if the reconnection occurs immediately. This could also be simulated if more than one person is utilising your account for access. So let me just ask you all a question. If you are browsing the Internet or downloading your e-mail (or heaven forbid, using NetMeeting), what is the first thing you would do if you lose your dial-up connection? a) Immediately dial in again and carry on where you left off, or b) wait for twenty minutes and then reconnect? I chose (a), and because of that they assume my machine is automatically dialling me in. Needless to say they have obviously not tested their service in the real world, or they would find that probably 99% of their customers will dial in immediately if their connection is lost.
:mad:
But there is more - there is a red fruity icing on this cake. I have been given the "opportunity" to speak with a member of their customer services department in Exeter (my nearest BT office) via a telephone number they have sent me, at only 50p a minute. They are obviously clueless to the fact that an hour call to that number (required before I can actually talk to someone with any kind of authority) would cost me more than my entire months Internet access did when I was payi
I moved to Freeserve about 6 months ago after the shocking level of service. Constanlty being sisconected, and blaming it on me, and then alsways getting an engaged tone. When I cancelled they then messed it up and BT decided that I could not joind the freeserve package. They then blammed it on BT internet which is conveniently decided was a seperate company - nothing they could do. BT Internetv blammed it on BT Telecom. :mad: :mad: :mad: They then said, even if we have overcharged you, if I did not pay the bill they would take legal action. I paid, and 4 months later got my refund out of them, but it felt me feeling vey bitter. Finnay moved to freeserve, and have not looked back. I don't get disconnected after 2 hours, even though you should, and I don't get engaged dial tones. And they are cheaper by a few pouunds. They should be also added to my list of products and services that should be taken outside and shot, in fact I think they make first place. Let us know how it goes, we are with you all the way. Giles
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I moved to Freeserve about 6 months ago after the shocking level of service. Constanlty being sisconected, and blaming it on me, and then alsways getting an engaged tone. When I cancelled they then messed it up and BT decided that I could not joind the freeserve package. They then blammed it on BT internet which is conveniently decided was a seperate company - nothing they could do. BT Internetv blammed it on BT Telecom. :mad: :mad: :mad: They then said, even if we have overcharged you, if I did not pay the bill they would take legal action. I paid, and 4 months later got my refund out of them, but it felt me feeling vey bitter. Finnay moved to freeserve, and have not looked back. I don't get disconnected after 2 hours, even though you should, and I don't get engaged dial tones. And they are cheaper by a few pouunds. They should be also added to my list of products and services that should be taken outside and shot, in fact I think they make first place. Let us know how it goes, we are with you all the way. Giles
Here's a thought - why not gather a few friends together, pool your resources, and start your own ISP? That's what my provider did, and those of us who subscribe enjoy 24/7 dedicated connections via microwave at 2Mbps bi-directional rates. Our cost is $20 (US) per month, and the ISP is making a decent living, as well. What would a dedicated E1/E3 connection cost, and how many friends could you share it with? For the end user, equipment costs are down to about $200 for the RF card and antenna; for the access points, about $2000 each, with a range of a couple of miles.
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Here's a thought - why not gather a few friends together, pool your resources, and start your own ISP? That's what my provider did, and those of us who subscribe enjoy 24/7 dedicated connections via microwave at 2Mbps bi-directional rates. Our cost is $20 (US) per month, and the ISP is making a decent living, as well. What would a dedicated E1/E3 connection cost, and how many friends could you share it with? For the end user, equipment costs are down to about $200 for the RF card and antenna; for the access points, about $2000 each, with a range of a couple of miles.
I think that is a great idea. What surprises me is more neighbourhood ISPs don't exist, Like Corner stores or 7/11 s . One of the big advantages also that they could offer would be a techo who can visit in home and solve problems. The S in ISP is meant to be for service not slothfullness. Regardz Colin J Davies
Sonork ID 100.9197:Colin
I live in Bob's HungOut now
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Here's a thought - why not gather a few friends together, pool your resources, and start your own ISP? That's what my provider did, and those of us who subscribe enjoy 24/7 dedicated connections via microwave at 2Mbps bi-directional rates. Our cost is $20 (US) per month, and the ISP is making a decent living, as well. What would a dedicated E1/E3 connection cost, and how many friends could you share it with? For the end user, equipment costs are down to about $200 for the RF card and antenna; for the access points, about $2000 each, with a range of a couple of miles.
Its not a bad idea at all. One thing I've heard of is where the whole street lays its own cable, and everyone has a gigabit ethernet card to enjoy on it. Problem is BT control access the telephone exchanges, and are only around now being forced grudgingly access to them by third parties at quite a high cost. Basically they are complete swines. Its a monopoly of the worst kind (far more than MS) in that there is no alternative in many places. And the watchdog Oftel, and about as usless as lame thing that has just died. Without access to the exchanges there is no way to cut out BT short of laying your own national network. The problem with microwave bandwidth and many other frequencies in the UK and Europe is that you need government licences to use them. I think the only ones that are alowd, are not exactly rich pickings for high bandwidth connections. $20 a month for a 2Mbit connection.....I can only dream.:(( Any kind of national public service in the UK is knackered. Just look at the railways, heath service etc.:laugh: This is starting to sound like a poitical statement. Come the revolution!!!! And with that I will shut up.:) Giles
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Its not a bad idea at all. One thing I've heard of is where the whole street lays its own cable, and everyone has a gigabit ethernet card to enjoy on it. Problem is BT control access the telephone exchanges, and are only around now being forced grudgingly access to them by third parties at quite a high cost. Basically they are complete swines. Its a monopoly of the worst kind (far more than MS) in that there is no alternative in many places. And the watchdog Oftel, and about as usless as lame thing that has just died. Without access to the exchanges there is no way to cut out BT short of laying your own national network. The problem with microwave bandwidth and many other frequencies in the UK and Europe is that you need government licences to use them. I think the only ones that are alowd, are not exactly rich pickings for high bandwidth connections. $20 a month for a 2Mbit connection.....I can only dream.:(( Any kind of national public service in the UK is knackered. Just look at the railways, heath service etc.:laugh: This is starting to sound like a poitical statement. Come the revolution!!!! And with that I will shut up.:) Giles
A sad state of affairs, indeed! Here in the colonies we have unlicensed service in the 2.45GHz and 5.4GHz bands for DSSS data services under 1 Watt. I was under the impression that European standards were similar, though with slightly different frequency assignments, and licenses for low-power use were not required. A pity... As for bypassing the telco monopoly, I don't think it's possible anywhere. Our ISP has to use them, as well, but they seem to treat their high-bandwidth, dedicated line customers better than their dial-up residential clients. How do large enterprises there get the service they need?
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Here's a thought - why not gather a few friends together, pool your resources, and start your own ISP? That's what my provider did, and those of us who subscribe enjoy 24/7 dedicated connections via microwave at 2Mbps bi-directional rates. Our cost is $20 (US) per month, and the ISP is making a decent living, as well. What would a dedicated E1/E3 connection cost, and how many friends could you share it with? For the end user, equipment costs are down to about $200 for the RF card and antenna; for the access points, about $2000 each, with a range of a couple of miles.
We can't - that's half the point. BT have control of all the exchanges and local loops, and just about basically have a complete monopoly over everything telecom in this country - they won't give anyone access to it without you having to pay an arm and a leg for it :( Cheers, Peter Pearson
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Its not a bad idea at all. One thing I've heard of is where the whole street lays its own cable, and everyone has a gigabit ethernet card to enjoy on it. Problem is BT control access the telephone exchanges, and are only around now being forced grudgingly access to them by third parties at quite a high cost. Basically they are complete swines. Its a monopoly of the worst kind (far more than MS) in that there is no alternative in many places. And the watchdog Oftel, and about as usless as lame thing that has just died. Without access to the exchanges there is no way to cut out BT short of laying your own national network. The problem with microwave bandwidth and many other frequencies in the UK and Europe is that you need government licences to use them. I think the only ones that are alowd, are not exactly rich pickings for high bandwidth connections. $20 a month for a 2Mbit connection.....I can only dream.:(( Any kind of national public service in the UK is knackered. Just look at the railways, heath service etc.:laugh: This is starting to sound like a poitical statement. Come the revolution!!!! And with that I will shut up.:) Giles
Giles wrote: Any kind of national public service in the UK is knackered. Just look at the railways, heath service etc. Our public health service is nowhere near as bad as the media likes to make out. My main local hospital is ranking low in the national performance list, but when anybody in my family has been in there they have had nothing but good experiences. About 18 months ago my optitian (private) saw something on the retina in my right eye that could have been caused by a blood clot. He referred me to the optimologist (or similar sounding "eye doctor") at Exeter Wonford Hospital, and an expert from Manchester was flown down especially to examine me. I went in twice in total, over the period of a week. Is that bad service? One of the main problems is abuse by us - the moaning public. I was flabbergasted to hear that one third of all ambulance callouts in Devon and Cornwall were for to (litterally) put on plasters (band aids) and change dressings. That begs the question: how many people in our hospitals should not really be there? Another thing which really gets up my skirt is the media quoting "you'll could get better treatment in one hostial than in another." Well duh, of course you can. If everybody in the country was qualified in every possible field of medicine then maybe not, but as it is that isn't going to happen. There can only be so many experts, and they can only be in one place at a time. As to the railways - I've never used them in my life, so I really wouldn't know! And what about the BBC? They are one of (if not the) worlds most premier television companies. More award wining, quality programming comes from them then all of the American television networks put together. (Of course, you have to be in the UK to get them all.) ________________ David Wulff http://www.davidwulff.co.uk "I wrote a program in Visual C++ that allows me to send over 5,000 GIGABYTES of Video to every computer and TV Set connected to the Internet in "0" SECONDS (YES! ZERO seconds!)" - Bill SerGio, Professional W*nker
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Its not a bad idea at all. One thing I've heard of is where the whole street lays its own cable, and everyone has a gigabit ethernet card to enjoy on it. Problem is BT control access the telephone exchanges, and are only around now being forced grudgingly access to them by third parties at quite a high cost. Basically they are complete swines. Its a monopoly of the worst kind (far more than MS) in that there is no alternative in many places. And the watchdog Oftel, and about as usless as lame thing that has just died. Without access to the exchanges there is no way to cut out BT short of laying your own national network. The problem with microwave bandwidth and many other frequencies in the UK and Europe is that you need government licences to use them. I think the only ones that are alowd, are not exactly rich pickings for high bandwidth connections. $20 a month for a 2Mbit connection.....I can only dream.:(( Any kind of national public service in the UK is knackered. Just look at the railways, heath service etc.:laugh: This is starting to sound like a poitical statement. Come the revolution!!!! And with that I will shut up.:) Giles
LOL! I think we can learn something from the French (dare I say that?!) in terms of causing general annoyance when we're annoyed. Whenever the French (usually the farmers) protest, the whole country (and our ports, mind!) come to a complete standstill and the government gives way. As for the rail network, there was a report into it in early 97 that said something to the affect of "if we were at war, it would be a waste of time and resources to defend it, as it's so near to collapse as it is". Cheers, Peter Pearson
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Is this on one of the 0800 numbers? And is this with the 2 hour drop off? I know some people who have been connected for weeks on end without having any trouble, so it does sound just like good old BT again. Cheers, Peter Pearson
Why do people bother with BT Internet? I gave up on them ages ago because I was lucky to even get a connection and when I did it would be slow or cut me off after 10 minutes. I can recall some guy at Tech support telling me to check that my phone line was plugged in and whether the cable was too long or bad quality.... I told him that my system was setup correctly and that I was better educated than him and that he and his lovely company could stuff it up their.... So I cancelled my subscription... A few days later something came through in my other email account, asking me why I had decided to cancel??? Huh!! I didn't bother replying, I had lost the will to live by this time! Nick
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BT have just informed me that as of next month they will be discontinuing my unmetered Internet access because they believe that my account "has been active for online sessions during extended periods of time when it has not been used." Ignoring the fact that using the word "unmetetered" in advertising for their service is a volition or European Trading Standard Law given the actual terms I had to agree with when agreeing to the contract (max 16 hours in any 24), the reason they are cancelling my contract is not because I have been using more than my allocated time, but because I have been using it at all. When responding to them and kindly informing them - in my best legalese - that I was in fact not violating the key "10.3.i" clause in our contract as they stated I was, and that under another clause in the contract I was legally entitled to use the service for 16 hours in any 14 hour period with no restrictions (which I was not getting because of my "less than satisfactory" phone line). They responded with: Thank you for your email regarding the unattended use of your BTopenworld account. Our systems will highlight your account as such if your PC is configured to automatically redial after a connection is dropped, especially if after a 15 minute idle-disconnect, or if the reconnection occurs immediately. This could also be simulated if more than one person is utilising your account for access. So let me just ask you all a question. If you are browsing the Internet or downloading your e-mail (or heaven forbid, using NetMeeting), what is the first thing you would do if you lose your dial-up connection? a) Immediately dial in again and carry on where you left off, or b) wait for twenty minutes and then reconnect? I chose (a), and because of that they assume my machine is automatically dialling me in. Needless to say they have obviously not tested their service in the real world, or they would find that probably 99% of their customers will dial in immediately if their connection is lost.
:mad:
But there is more - there is a red fruity icing on this cake. I have been given the "opportunity" to speak with a member of their customer services department in Exeter (my nearest BT office) via a telephone number they have sent me, at only 50p a minute. They are obviously clueless to the fact that an hour call to that number (required before I can actually talk to someone with any kind of authority) would cost me more than my entire months Internet access did when I was payi
David Wulff wrote: I will respond in person at their Exeter offices in the New Year and lay my case down to the highest ranking officer on site. I have a way of getting my way when it comes to face to face arguments, especially if I do a lot of research before hand. Please, please tell me you're taking a friend with a video camera. I would so love to see this !! Sounds a lot like similar wars I have had with Telstra here. In the end people would stop work and listen, because I must say I'm not too bad at complaining when I've been hard done by. Christian After all, there's nothing wrong with an elite as long as I'm allowed to be part of it!! - Mike Burston Oct 23, 2001
Sonork ID 100.10002:MeanManOz
I live in Bob's HungOut now