Past Due
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The following exchange was posted on a gaming board I particiapte in: A relative died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and then added late fees and interest on the monthly charge. The balance had been $0.00, now is was somewhere around $60.00. I placed a call to Citibank: Me: "I am calling to tell you that she died in January." Citibank: "The account was never closed and the late fees and charges still apply." Me: "Maybe, you should turn it over to collections." Citibank: "Since it is 2 months past due, it already has been." Me: So, what will they do when they find out she is dead?" Citibank: "Either report her account to the f frauds division or report her to the credit bureau, maybe both!" Me: "Do you think God will be mad at her?" Citibank: "Excuse me?" Me: "Did you just get what I was telling you--The part about her being dead?" Citibank: "Sir, you'll have to speak to my supervisor." Supervisor gets on the phone: Me: "I'm calling to tell you, she died in January." Citibank: "The account was never closed and the late fees and charges still apply." Me: "You mean you want to collect from her estate?" Citibank: (Stammer). "Are you her lawyer?" Me: "No, I'm her great nephew." (Lawyer info given) Citibank: "Could you fax us a certificate of death?" Me: "Sure." (Fax number is given) After they get the fax: Citibank: "Our system just isn't setup for death. I don't know what more I can do to help." Me: "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care." Citibank: "Well, the late fees and charges do still apply ." Me: "Would you like her new billing address?" Citibank: "That might help." Me: "Odessa Memorial Cemetery, Hwy 129, plot number 69." Citibank: "Sir, that's a cemetery!" Me: "What do you do with dead people on your planet?" He said this was like painstakingly assembling the first layer of a house of cards, then boasting that the next 15,000 layers were a mere formality.--The Code Book, pp. 331 Toasty0.com DotNetGroup.org
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The following exchange was posted on a gaming board I particiapte in: A relative died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and then added late fees and interest on the monthly charge. The balance had been $0.00, now is was somewhere around $60.00. I placed a call to Citibank: Me: "I am calling to tell you that she died in January." Citibank: "The account was never closed and the late fees and charges still apply." Me: "Maybe, you should turn it over to collections." Citibank: "Since it is 2 months past due, it already has been." Me: So, what will they do when they find out she is dead?" Citibank: "Either report her account to the f frauds division or report her to the credit bureau, maybe both!" Me: "Do you think God will be mad at her?" Citibank: "Excuse me?" Me: "Did you just get what I was telling you--The part about her being dead?" Citibank: "Sir, you'll have to speak to my supervisor." Supervisor gets on the phone: Me: "I'm calling to tell you, she died in January." Citibank: "The account was never closed and the late fees and charges still apply." Me: "You mean you want to collect from her estate?" Citibank: (Stammer). "Are you her lawyer?" Me: "No, I'm her great nephew." (Lawyer info given) Citibank: "Could you fax us a certificate of death?" Me: "Sure." (Fax number is given) After they get the fax: Citibank: "Our system just isn't setup for death. I don't know what more I can do to help." Me: "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care." Citibank: "Well, the late fees and charges do still apply ." Me: "Would you like her new billing address?" Citibank: "That might help." Me: "Odessa Memorial Cemetery, Hwy 129, plot number 69." Citibank: "Sir, that's a cemetery!" Me: "What do you do with dead people on your planet?" He said this was like painstakingly assembling the first layer of a house of cards, then boasting that the next 15,000 layers were a mere formality.--The Code Book, pp. 331 Toasty0.com DotNetGroup.org
:laugh: Even though I don't think it's totally true, I don't doubt that their systems might overlook such special circumstanes, and also, that they always act by the book instead of trying to use some common sense. :~ -- LuisR
Luis Alonso Ramos Intelectix - Chihuahua, Mexico Not much here: My CP Blog!
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:laugh: Even though I don't think it's totally true, I don't doubt that their systems might overlook such special circumstanes, and also, that they always act by the book instead of trying to use some common sense. :~ -- LuisR
Luis Alonso Ramos Intelectix - Chihuahua, Mexico Not much here: My CP Blog!
I agree, I mean surely in Citibank's history they have had at least one other customer die? I always find it morbidly amusing when you try to cancel subscription contracts after someone has died (for example, a mobile phone contract). You are often told "I'm sorry sir, they are not allowed to leave before the end of their contract period." I wonder if perhaps they should have told the deceased person that - I'm certain most would happily choose to hang around. :rolleyes:
Ðavid Wulff The Royal Woofle Museum
Audioscrobbler :: flikrDie Freiheit spielt auf allen Geigen
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The following exchange was posted on a gaming board I particiapte in: A relative died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and then added late fees and interest on the monthly charge. The balance had been $0.00, now is was somewhere around $60.00. I placed a call to Citibank: Me: "I am calling to tell you that she died in January." Citibank: "The account was never closed and the late fees and charges still apply." Me: "Maybe, you should turn it over to collections." Citibank: "Since it is 2 months past due, it already has been." Me: So, what will they do when they find out she is dead?" Citibank: "Either report her account to the f frauds division or report her to the credit bureau, maybe both!" Me: "Do you think God will be mad at her?" Citibank: "Excuse me?" Me: "Did you just get what I was telling you--The part about her being dead?" Citibank: "Sir, you'll have to speak to my supervisor." Supervisor gets on the phone: Me: "I'm calling to tell you, she died in January." Citibank: "The account was never closed and the late fees and charges still apply." Me: "You mean you want to collect from her estate?" Citibank: (Stammer). "Are you her lawyer?" Me: "No, I'm her great nephew." (Lawyer info given) Citibank: "Could you fax us a certificate of death?" Me: "Sure." (Fax number is given) After they get the fax: Citibank: "Our system just isn't setup for death. I don't know what more I can do to help." Me: "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care." Citibank: "Well, the late fees and charges do still apply ." Me: "Would you like her new billing address?" Citibank: "That might help." Me: "Odessa Memorial Cemetery, Hwy 129, plot number 69." Citibank: "Sir, that's a cemetery!" Me: "What do you do with dead people on your planet?" He said this was like painstakingly assembling the first layer of a house of cards, then boasting that the next 15,000 layers were a mere formality.--The Code Book, pp. 331 Toasty0.com DotNetGroup.org
Cute. Except googling for Odessa Memorial Cemetery only brings up this joke. There are these[^] cemeteries near Odessa TX, but that's Hwy 80. :rolleyes: Marc MyXaml Advanced Unit Testing YAPO
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The following exchange was posted on a gaming board I particiapte in: A relative died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and then added late fees and interest on the monthly charge. The balance had been $0.00, now is was somewhere around $60.00. I placed a call to Citibank: Me: "I am calling to tell you that she died in January." Citibank: "The account was never closed and the late fees and charges still apply." Me: "Maybe, you should turn it over to collections." Citibank: "Since it is 2 months past due, it already has been." Me: So, what will they do when they find out she is dead?" Citibank: "Either report her account to the f frauds division or report her to the credit bureau, maybe both!" Me: "Do you think God will be mad at her?" Citibank: "Excuse me?" Me: "Did you just get what I was telling you--The part about her being dead?" Citibank: "Sir, you'll have to speak to my supervisor." Supervisor gets on the phone: Me: "I'm calling to tell you, she died in January." Citibank: "The account was never closed and the late fees and charges still apply." Me: "You mean you want to collect from her estate?" Citibank: (Stammer). "Are you her lawyer?" Me: "No, I'm her great nephew." (Lawyer info given) Citibank: "Could you fax us a certificate of death?" Me: "Sure." (Fax number is given) After they get the fax: Citibank: "Our system just isn't setup for death. I don't know what more I can do to help." Me: "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care." Citibank: "Well, the late fees and charges do still apply ." Me: "Would you like her new billing address?" Citibank: "That might help." Me: "Odessa Memorial Cemetery, Hwy 129, plot number 69." Citibank: "Sir, that's a cemetery!" Me: "What do you do with dead people on your planet?" He said this was like painstakingly assembling the first layer of a house of cards, then boasting that the next 15,000 layers were a mere formality.--The Code Book, pp. 331 Toasty0.com DotNetGroup.org
Welcome to bureaucracy. If you don't follow the system to the tee, the system will fail. :-D "For that one fraction of a second, you were open to options you would never have considered. That is the exploration that awaits you. Not mapping stars and studying nebula, but charting the unknown possibilities of existence." - Q (Star Trek: The Next Generation) Web - Blog
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I agree, I mean surely in Citibank's history they have had at least one other customer die? I always find it morbidly amusing when you try to cancel subscription contracts after someone has died (for example, a mobile phone contract). You are often told "I'm sorry sir, they are not allowed to leave before the end of their contract period." I wonder if perhaps they should have told the deceased person that - I'm certain most would happily choose to hang around. :rolleyes:
Ðavid Wulff The Royal Woofle Museum
Audioscrobbler :: flikrDie Freiheit spielt auf allen Geigen
David Wulff wrote: I'm certain most would happily choose to hang around. Yeah, I have to make sure I don't die until my mobile phone contract expires. But hey, what happens if I renew it? I just have a window of one day to die every 12 months. :) And if I renew in advance?? nooo I don't want to live forever! :rolleyes: -- LuisR
Luis Alonso Ramos Intelectix - Chihuahua, Mexico Not much here: My CP Blog!
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David Wulff wrote: I'm certain most would happily choose to hang around. Yeah, I have to make sure I don't die until my mobile phone contract expires. But hey, what happens if I renew it? I just have a window of one day to die every 12 months. :) And if I renew in advance?? nooo I don't want to live forever! :rolleyes: -- LuisR
Luis Alonso Ramos Intelectix - Chihuahua, Mexico Not much here: My CP Blog!
With mine I get a 7 day trial period in which time I can safely cancel the renewal, so each year I'll have to be extra careful for those seven days to make sure I don't fall ill or have an accident... ;P
Ðavid Wulff The Royal Woofle Museum
Audioscrobbler :: flikrDie Freiheit spielt auf allen Geigen
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With mine I get a 7 day trial period in which time I can safely cancel the renewal, so each year I'll have to be extra careful for those seven days to make sure I don't fall ill or have an accident... ;P
Ðavid Wulff The Royal Woofle Museum
Audioscrobbler :: flikrDie Freiheit spielt auf allen Geigen
David Wulff wrote: each year I'll have to be extra careful for those seven days to make sure I don't fall ill or have an accident No, you can die on those seven days, just be sure to tell them in advance so you it can be cancelled!! :) -- LuisR
Luis Alonso Ramos Intelectix - Chihuahua, Mexico Not much here: My CP Blog!
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The following exchange was posted on a gaming board I particiapte in: A relative died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and then added late fees and interest on the monthly charge. The balance had been $0.00, now is was somewhere around $60.00. I placed a call to Citibank: Me: "I am calling to tell you that she died in January." Citibank: "The account was never closed and the late fees and charges still apply." Me: "Maybe, you should turn it over to collections." Citibank: "Since it is 2 months past due, it already has been." Me: So, what will they do when they find out she is dead?" Citibank: "Either report her account to the f frauds division or report her to the credit bureau, maybe both!" Me: "Do you think God will be mad at her?" Citibank: "Excuse me?" Me: "Did you just get what I was telling you--The part about her being dead?" Citibank: "Sir, you'll have to speak to my supervisor." Supervisor gets on the phone: Me: "I'm calling to tell you, she died in January." Citibank: "The account was never closed and the late fees and charges still apply." Me: "You mean you want to collect from her estate?" Citibank: (Stammer). "Are you her lawyer?" Me: "No, I'm her great nephew." (Lawyer info given) Citibank: "Could you fax us a certificate of death?" Me: "Sure." (Fax number is given) After they get the fax: Citibank: "Our system just isn't setup for death. I don't know what more I can do to help." Me: "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care." Citibank: "Well, the late fees and charges do still apply ." Me: "Would you like her new billing address?" Citibank: "That might help." Me: "Odessa Memorial Cemetery, Hwy 129, plot number 69." Citibank: "Sir, that's a cemetery!" Me: "What do you do with dead people on your planet?" He said this was like painstakingly assembling the first layer of a house of cards, then boasting that the next 15,000 layers were a mere formality.--The Code Book, pp. 331 Toasty0.com DotNetGroup.org
Regardless of this being 100% true, I had a similarly funny thing happen to be in the mid-90s. When I was in high school I subscribed to Columbia House (mail-order music company). When I moved out of my parent's house to go to university I did not change my address with Columbia House, so they kept sending correspondance letters to my parent's house. For those of you not familiar with Columbia House, here's some info for you:
Every month they send you a postcard-like form. This form has a suggested album that they will automatically send you if you do not respond (they claim they do this for your convenience, meh); you can decline the suggested title and/or order other titles. In Canada, in the mid-90s, you had to include postage to return the form to them.During my second year of University my mother got tired of having to decline the recommended title, affix a stamp, and send it back to Columbia House. She tried to terminate my membership for me... but for whatever reason they kept sending the forms for another 6 months. She decided to call them and complain... but my mother did not just give them the usual, she told the person on the other end of the phone "Please stop sending me these forms; my son died and the mail addressed to him is upsetting and disturbing my family." The forms did not show again following her phone call. 4 years later, shortly before Valentine's Day, I got a card in the mail from Columbia House with information on how to re-join. The inside of the card read "We've missed you, we want you you back".... apparently they wanted me back from the dead! They must have quite a marketing department there, they even market their product to the dead. I still get a good chuckle today! : Dean Michaud -
David Wulff wrote: I'm certain most would happily choose to hang around. Yeah, I have to make sure I don't die until my mobile phone contract expires. But hey, what happens if I renew it? I just have a window of one day to die every 12 months. :) And if I renew in advance?? nooo I don't want to live forever! :rolleyes: -- LuisR
Luis Alonso Ramos Intelectix - Chihuahua, Mexico Not much here: My CP Blog!
Get two contracts that overlap.