tech support!
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can an error message be any less informative? "an unknown error has occurred while accessing an unnamed file" gee, great! what a way to start an installation tech support session :(( there's only one thing I hate more than UI development and that's tech support.
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can an error message be any less informative? "an unknown error has occurred while accessing an unnamed file" gee, great! what a way to start an installation tech support session :(( there's only one thing I hate more than UI development and that's tech support.
I tried to get some information off Microsoft Germany today (like, licences, purchase options and stuff). Well, let's just say they could confirm my expectations about the usefulness of Microsoft Germany.
Pandoras Gift #44: Hope. The one that keeps you on suffering.
aber.. "Wie gesagt, der Scheiss is' Therapie"
boost your code || Fold With Us! || sighist | doxygen -
I tried to get some information off Microsoft Germany today (like, licences, purchase options and stuff). Well, let's just say they could confirm my expectations about the usefulness of Microsoft Germany.
Pandoras Gift #44: Hope. The one that keeps you on suffering.
aber.. "Wie gesagt, der Scheiss is' Therapie"
boost your code || Fold With Us! || sighist | doxygenOh, being honest with Support is the best thing you can do. I bought a MS Wireless Optical Desktop Pro in 2002. After 1 week, I spilled beer into the keyboard. I called, told them about the accident and asked if there was a way to obtain the circuit "foils", which went dead after 1 minute and before I was able to clean the keyboard. They told me that this, unfortunately, was not possible and asked for the serial. I looked it up and the support guy told me that a new keyboard was on its way, but that a) I should try and get it to work again by repainting the wirings with conductive paint b) I was not allowed to call about this very serial no. ever again c) That a new keyboard would be on its way within 2 days and d) That I was allowed to keep it, even if I managed to get the old one repaired, because I was so honest and did not try to bullshit them. (His exact words!) 4 days later I received a package with, picture this, a Wireless Optical Desktop pro, Keyboard, Mouse, Receiver and everything. And yes, I managed to repair the old keyboard. That took me 2 weeks of experimenting, though. Cheers, Sebastian -- Contra vim mortem non est medicamen in hortem.
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Oh, being honest with Support is the best thing you can do. I bought a MS Wireless Optical Desktop Pro in 2002. After 1 week, I spilled beer into the keyboard. I called, told them about the accident and asked if there was a way to obtain the circuit "foils", which went dead after 1 minute and before I was able to clean the keyboard. They told me that this, unfortunately, was not possible and asked for the serial. I looked it up and the support guy told me that a new keyboard was on its way, but that a) I should try and get it to work again by repainting the wirings with conductive paint b) I was not allowed to call about this very serial no. ever again c) That a new keyboard would be on its way within 2 days and d) That I was allowed to keep it, even if I managed to get the old one repaired, because I was so honest and did not try to bullshit them. (His exact words!) 4 days later I received a package with, picture this, a Wireless Optical Desktop pro, Keyboard, Mouse, Receiver and everything. And yes, I managed to repair the old keyboard. That took me 2 weeks of experimenting, though. Cheers, Sebastian -- Contra vim mortem non est medicamen in hortem.
Sebastian Schneider wrote: d) That I was allowed to keep it, even if I managed to get the old one repaired, because I was so honest and did not try to bull**** them. (His exact words!) You see, honesty is the best policy! :cool:
Paul Lyons, CCPL
Certified Code Project Lurker -
can an error message be any less informative? "an unknown error has occurred while accessing an unnamed file" gee, great! what a way to start an installation tech support session :(( there's only one thing I hate more than UI development and that's tech support.
Lotus Notes: "An unexpected network error has occured" - as opposed to ? :doh: The tigress is here :-D
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can an error message be any less informative? "an unknown error has occurred while accessing an unnamed file" gee, great! what a way to start an installation tech support session :(( there's only one thing I hate more than UI development and that's tech support.
Giancarlo Aguilera wrote: can an error message be any less informative? Sure! It could say, "Error." At least with that error you know it was during a file access of some kind... :) John
"You said a whole sentence with no words in it, and I understood you!" -- my wife as she cries about slowly becoming a geek.