Symantec LiveUpdate working for anyone?
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Hi everyone, I'm loosing my nerves with Symantec LiveUpdate. It has been working fine for about two months after installing the Norton Antivirus 2004, but all of a sudden it started to refuse to download new virus definitions automatically. I had to push the "LiveUpdate" button to download new updates and virus definitions manually every now and then to stay up to date. I have tried to contact their crappy support but it's terrible. All you can get on the EU support site is the automated support assistant that is so stupid that it cannot answer any other question than "where to buy" or similar. Another option is paid phone support which costs half of the price of the product per incident, just to get the product do what it is supposed to do! X| I have tried to google and found some relevant documents describing in their knowledge base, but it didn't help. What's worse is that yesterday the LiveUpdate died for good, it now tells me that it cannot update the definitions and that I should check my subscription (which, BTW, expires in 8 months or so). This means that I have to download the 4+ MB virus definitions file from the securityresponse website each time. :(( Has anyone experienced this, and resolved these issues succesfully? Or do you have any other experience with NAV/LiveUpdate? Any suggestions on antivirus software in general? Thanks in advance, :sigh: Rado
Radoslav Bielik http://www.neomyz.com/poll [^] - Get your own web poll
Well, I've had no problems. Have you checked the Live Update settings? There is a setting in there for how you want Live Update to update itself; i.e. automatic or manual. :confused:
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Sorry to hear about your problems, Radoslav. I bought Norton Internet Security 2004 and it almost trashed my machine. I am now running AVG and Zone Alarm - both free products, with no problems. I recently posted in the soap box about this. Soap box post[^] Visit Riverside Internet[^] Visit Mike Puddephat Online[^]
These two are the best combo ever. 5 for you. Only Absolute Power and Absolutely No power matters. The rest is slavery.
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Hi everyone, I'm loosing my nerves with Symantec LiveUpdate. It has been working fine for about two months after installing the Norton Antivirus 2004, but all of a sudden it started to refuse to download new virus definitions automatically. I had to push the "LiveUpdate" button to download new updates and virus definitions manually every now and then to stay up to date. I have tried to contact their crappy support but it's terrible. All you can get on the EU support site is the automated support assistant that is so stupid that it cannot answer any other question than "where to buy" or similar. Another option is paid phone support which costs half of the price of the product per incident, just to get the product do what it is supposed to do! X| I have tried to google and found some relevant documents describing in their knowledge base, but it didn't help. What's worse is that yesterday the LiveUpdate died for good, it now tells me that it cannot update the definitions and that I should check my subscription (which, BTW, expires in 8 months or so). This means that I have to download the 4+ MB virus definitions file from the securityresponse website each time. :(( Has anyone experienced this, and resolved these issues succesfully? Or do you have any other experience with NAV/LiveUpdate? Any suggestions on antivirus software in general? Thanks in advance, :sigh: Rado
Radoslav Bielik http://www.neomyz.com/poll [^] - Get your own web poll
That happened to me last night - it kept wanting to reload the latest Virus definations... Steve
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Well, I've had no problems. Have you checked the Live Update settings? There is a setting in there for how you want Live Update to update itself; i.e. automatic or manual. :confused:
Sure, I disabled and re-enabled automatic updates several times in a hope that miracles still happen and that it will start to work again. :) (and it didn't help). All the LiveUpdate settings within NAV and also the settings of the LiveUpdate itself should be fine, according to the documents found on the symantec website. :( Rado
Radoslav Bielik http://www.neomyz.com/poll [^] - Get your own web poll
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Same thing for me, LiveUpdate worked fine until some month ago, now I have to click LiveUpdate manually. I regret going from NIS 2003 to 2004. 2004 is really bloated, the GUI sucks and doesn't seem to work so well. I never had any trouble with NIS 2003. The LiveUpdate component should be updated when you run LiveUpdate if any update is available, so you shouldn't need to update it manually. Cheers, Fredrik
"Felix qui potuit rerum cognoscere causas."Fredrik Skog wrote: Same thing for me, LiveUpdate worked fine until some month ago, now I have to click LiveUpdate manually. I have tried just everything to make it work and came with a simple yet very nice solution :) I have used the built-in windows scheduler and scheduled the LiveUpdate to run every few hours in the silent mode. You can use the -s parameter for the silent mode, like this: "C:\Program Files\Symantec\LiveUpdate\luall.exe" -s This seems to be working fine so far. I'm wondering why do they use the built-in scheduler for the scheduled antivirus scanning tasks, the SYmantec NetDetect utility, and not for the LiveUpdate itself. Perhaps the NetDetect is supposed to launch the LiveUpdate, who knows. Fredrik Skog wrote: The LiveUpdate component should be updated when you run LiveUpdate if any update is available, so you shouldn't need to update it manually. Well, it wasn't, version 2.0.39.0 was available on the symantec website, and I still had 1.xxxx on my PC. But this could be caused by me using a localized version of Norton Antivirus 2004 (it was cheaper than the original English version). After manually updating the LiveUpdate to the newest version, I have a mix of languages. :) Rado
Radoslav Bielik http://www.neomyz.com/poll [^] - Get your own web poll