DUNDAS, you pay for lifetimesupport but after one year, you can´t even get the patches
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Hi, I would like to see how I could help. Please call or email me, so that we can try and resolve your issues. I am officially taking over the component development division of Dundas Software as of September 1st. So, I would like to hear about the good and the bad experiences people have had with Dundas class libraries and components. Also, just to let everyone know. We are in the process of clearing up all messaging about our products to ensure that each and every customer (and potential customer) know what we are offering and what you will receive for your hard earned money. We have also dropped all products that that I feel are of poor quality. Plus all of the other products are being retested and updated. My first concern here at Dundas is quality, not quantity. I would rather have a smaller product line, but have superior products. We are also trying to set up a group of regular beta testers. But the response from the community is quite poor. Even with the incentive that all beta testers get licenses for the products they are testing for Free, the numbers of people who want to help us produce top notch software is extremely low. Too often the feedback we need is not given until the product is released. So, to all those who do not feel that they received their moneys worth from Dundas please contact me directly, and I will see what I can do for you. Troy Marchand troym@dundas.com VP Component Development Dundas Software Ltd.
Troy, Thanks for the honest answer, you have a job I wouldn't want, but I work closely with the partner involved in my company. My suggestions: [1] Stop the fire sales - all the software you can eat for $99 - that gives a bad impression. Others may wish to comment. [2] Beta testing is all very well, but it costs time to work with buggy code. I will pay good money for quality, but will not invest my time in testing unless the product comes from a company with a proven track record of producing quality products. [3] Get an in-house standard implemented. We're applying for ISO 9000, and will soon get an audit from the Food and Drugs people - I will soon be a gibbering wreck. I have to show the auditors all the software we buy in - from now on all suppliers must have ISO 9000 as a bare minimum. I wish you the best in a difficult market. Old Simon HB9DRV
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Troy, Thanks for the honest answer, you have a job I wouldn't want, but I work closely with the partner involved in my company. My suggestions: [1] Stop the fire sales - all the software you can eat for $99 - that gives a bad impression. Others may wish to comment. [2] Beta testing is all very well, but it costs time to work with buggy code. I will pay good money for quality, but will not invest my time in testing unless the product comes from a company with a proven track record of producing quality products. [3] Get an in-house standard implemented. We're applying for ISO 9000, and will soon get an audit from the Food and Drugs people - I will soon be a gibbering wreck. I have to show the auditors all the software we buy in - from now on all suppliers must have ISO 9000 as a bare minimum. I wish you the best in a difficult market. Old Simon HB9DRV
Thanks for your feedback.
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Troy, Thanks for the honest answer, you have a job I wouldn't want, but I work closely with the partner involved in my company. My suggestions: [1] Stop the fire sales - all the software you can eat for $99 - that gives a bad impression. Others may wish to comment. [2] Beta testing is all very well, but it costs time to work with buggy code. I will pay good money for quality, but will not invest my time in testing unless the product comes from a company with a proven track record of producing quality products. [3] Get an in-house standard implemented. We're applying for ISO 9000, and will soon get an audit from the Food and Drugs people - I will soon be a gibbering wreck. I have to show the auditors all the software we buy in - from now on all suppliers must have ISO 9000 as a bare minimum. I wish you the best in a difficult market. Old Simon HB9DRV
Ewwwww, ISO 9000... The standard that says as long as your process is well documented, followed, and consistent, then quality isn't important. I just don't see that as a marketing slogan, "Ford, where process is job #1!" :) Tim Smith Descartes Systems Sciences, Inc.
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Ewwwww, ISO 9000... The standard that says as long as your process is well documented, followed, and consistent, then quality isn't important. I just don't see that as a marketing slogan, "Ford, where process is job #1!" :) Tim Smith Descartes Systems Sciences, Inc.
I agree to some extent about ISO 9000, but we have an audit upcoming from the FDA where quality is 100% important. I am responsible for *all* bugs in my company's products. The only thing I can offer is to have my team fix them as soon as they are reported once we can reproduce them. The only way to engineer software to be 99.999% fault free is to follow military guidelines, but would you pay the prices these guys pay? Old Simon HB9DRV