How far to drive for a customer?
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I have a customer who wants me to drive to their office for a presentation of our application and ask a few questions. They know a number of users of the application who are quite happy with it. The thing is that they are 3.5 hours to 4 hours away from our offices. Our application sells for about 2000$ US. How far would you go for this kind of money? Quite frankly, I think this is hell of a drive (remember, I'll have to come back! 8 hours total! ish!)... It's a long of a drive especially for people who have heard a lot of good things about the software... I believe only one administrative person wants this demo. What would you do? Decline or drive like crazy? Thanks!
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I have a customer who wants me to drive to their office for a presentation of our application and ask a few questions. They know a number of users of the application who are quite happy with it. The thing is that they are 3.5 hours to 4 hours away from our offices. Our application sells for about 2000$ US. How far would you go for this kind of money? Quite frankly, I think this is hell of a drive (remember, I'll have to come back! 8 hours total! ish!)... It's a long of a drive especially for people who have heard a lot of good things about the software... I believe only one administrative person wants this demo. What would you do? Decline or drive like crazy? Thanks!
This is your opportunity to go the extra mile for a potential customer. ------- sig starts "I've heard some drivers saying, 'We're going too fast here...'. If you're not here to race, go the hell home - don't come here and grumble about going too fast. Why don't you tie a kerosene rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt "...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001
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I have a customer who wants me to drive to their office for a presentation of our application and ask a few questions. They know a number of users of the application who are quite happy with it. The thing is that they are 3.5 hours to 4 hours away from our offices. Our application sells for about 2000$ US. How far would you go for this kind of money? Quite frankly, I think this is hell of a drive (remember, I'll have to come back! 8 hours total! ish!)... It's a long of a drive especially for people who have heard a lot of good things about the software... I believe only one administrative person wants this demo. What would you do? Decline or drive like crazy? Thanks!
How far would yur competition go? It strongly depends on what business you are in, and what business they are in. Some branches, are money breeders that can demand *everything* of their suppliers. What's your regular job? Traveling Salesman? Maybe the following suits you: Invite them to your office for free, or offer paid consulting.
we are here to help each other get through this thing, whatever it is Vonnegut jr.
boost your code || Fold With Us! || sighist | doxygen -
I have a customer who wants me to drive to their office for a presentation of our application and ask a few questions. They know a number of users of the application who are quite happy with it. The thing is that they are 3.5 hours to 4 hours away from our offices. Our application sells for about 2000$ US. How far would you go for this kind of money? Quite frankly, I think this is hell of a drive (remember, I'll have to come back! 8 hours total! ish!)... It's a long of a drive especially for people who have heard a lot of good things about the software... I believe only one administrative person wants this demo. What would you do? Decline or drive like crazy? Thanks!
If the goodwill you generate by going generates one sale, that's $2,000 for 8 hours of music, $20 of petrol and an hour of work. Sounds like a good deal to me, I'd do it in a second. Christian I have several lifelong friends that are New Yorkers but I have always gravitated toward the weirdo's. - Richard Stringer
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I have a customer who wants me to drive to their office for a presentation of our application and ask a few questions. They know a number of users of the application who are quite happy with it. The thing is that they are 3.5 hours to 4 hours away from our offices. Our application sells for about 2000$ US. How far would you go for this kind of money? Quite frankly, I think this is hell of a drive (remember, I'll have to come back! 8 hours total! ish!)... It's a long of a drive especially for people who have heard a lot of good things about the software... I believe only one administrative person wants this demo. What would you do? Decline or drive like crazy? Thanks!
The problem is: you're not 100% sure that they'll buy it, right? Can't you demo your application over the Internet? I mean, you can setup a machine with a Terminal Services (I'm supposing it's not a web application) and, while you show it to him, you talk on the phone. I recall selling our software, which costs way more than $2000, over the phone to more than one customer. In a few cases, we needed to go there only for a meeting to close the deal - and in your case, I believe that $2000 for a day driving and a quick meeting is fair enough. Yes, even I am blogging now!
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I have a customer who wants me to drive to their office for a presentation of our application and ask a few questions. They know a number of users of the application who are quite happy with it. The thing is that they are 3.5 hours to 4 hours away from our offices. Our application sells for about 2000$ US. How far would you go for this kind of money? Quite frankly, I think this is hell of a drive (remember, I'll have to come back! 8 hours total! ish!)... It's a long of a drive especially for people who have heard a lot of good things about the software... I believe only one administrative person wants this demo. What would you do? Decline or drive like crazy? Thanks!
Seems like a lot of time for me for a 1 hour demo, for so little potential reward. But if you have the time, then there is nothing to loose. Is there an alternative? e.g. a try before you buy? Its unfortunate, as I'm guessing if you're company was a little bigger, you would have a full time sales guy who would be able to do this kind of thing, and see maybe 2 or three potential customers in 1 day. It would look good though, making all that effort. If your chances of getting the sale are also good then you should do it.
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If the goodwill you generate by going generates one sale, that's $2,000 for 8 hours of music, $20 of petrol and an hour of work. Sounds like a good deal to me, I'd do it in a second. Christian I have several lifelong friends that are New Yorkers but I have always gravitated toward the weirdo's. - Richard Stringer
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The problem is: you're not 100% sure that they'll buy it, right? Can't you demo your application over the Internet? I mean, you can setup a machine with a Terminal Services (I'm supposing it's not a web application) and, while you show it to him, you talk on the phone. I recall selling our software, which costs way more than $2000, over the phone to more than one customer. In a few cases, we needed to go there only for a meeting to close the deal - and in your case, I believe that $2000 for a day driving and a quick meeting is fair enough. Yes, even I am blogging now!
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I have a customer who wants me to drive to their office for a presentation of our application and ask a few questions. They know a number of users of the application who are quite happy with it. The thing is that they are 3.5 hours to 4 hours away from our offices. Our application sells for about 2000$ US. How far would you go for this kind of money? Quite frankly, I think this is hell of a drive (remember, I'll have to come back! 8 hours total! ish!)... It's a long of a drive especially for people who have heard a lot of good things about the software... I believe only one administrative person wants this demo. What would you do? Decline or drive like crazy? Thanks!
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Carl Mercier wrote: one long boring drive Bring someone with you! Regards, Brian Dela :-) Now Bloging![^]
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I'm considering demo'ing the application over the Internet using VNC, but I'm not quite sure how well it will perform over a regular DSL connection (100KB/sec or so).
Carl Mercier wrote: VNC Slow, very slow. There's a version (sorry, I don't remember the name) that installs a video driver and works in the same way than Terminal Services, which works very fine over a 128K DSL, unless you have lots of bitmaps in your application. Yes, even I am blogging now!
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I have a customer who wants me to drive to their office for a presentation of our application and ask a few questions. They know a number of users of the application who are quite happy with it. The thing is that they are 3.5 hours to 4 hours away from our offices. Our application sells for about 2000$ US. How far would you go for this kind of money? Quite frankly, I think this is hell of a drive (remember, I'll have to come back! 8 hours total! ish!)... It's a long of a drive especially for people who have heard a lot of good things about the software... I believe only one administrative person wants this demo. What would you do? Decline or drive like crazy? Thanks!
If you can earn more than the price of the sale + goodwill, etc. in the same time doing something else, then don't bother. Otherwise, get moving. BW
"Get up and open your eyes. Don't let yourself ever fall down.
Get through it and learn how to fly. I know you will find a way...
Today"
-Days of the New -
Not a music fan ? What's wrong with packing a salad ? Christian I have several lifelong friends that are New Yorkers but I have always gravitated toward the weirdo's. - Richard Stringer
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If the goodwill you generate by going generates one sale, that's $2,000 for 8 hours of music, $20 of petrol and an hour of work. Sounds like a good deal to me, I'd do it in a second. Christian I have several lifelong friends that are New Yorkers but I have always gravitated toward the weirdo's. - Richard Stringer
Christian Graus wrote: $20 of petrol Wow - wish I could drive for 8 hours on only $20 worth of petrol ;P
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Christian Graus wrote: $20 of petrol Wow - wish I could drive for 8 hours on only $20 worth of petrol ;P
Why did my previous post end up down here????? :~
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I have a customer who wants me to drive to their office for a presentation of our application and ask a few questions. They know a number of users of the application who are quite happy with it. The thing is that they are 3.5 hours to 4 hours away from our offices. Our application sells for about 2000$ US. How far would you go for this kind of money? Quite frankly, I think this is hell of a drive (remember, I'll have to come back! 8 hours total! ish!)... It's a long of a drive especially for people who have heard a lot of good things about the software... I believe only one administrative person wants this demo. What would you do? Decline or drive like crazy? Thanks!
What I started doing a while ago, is requesting a charge of $500.00 per day, and for them to cover travel expenses paid. Get this money up front. This way if they are serious they will pay it. They may whine a little about the cost, but this keeps you from working for minimum wage, or losing money. You may offer a small discount if they buy later on. A good friend of mine who has been a software dealer for many years uses this approach, and it works for him, and it has worked for me. Another option my friend uses is GoToMyPC. He actually gives demos, and lets them try the software, even across long distances.
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Carl Mercier wrote: VNC Slow, very slow. There's a version (sorry, I don't remember the name) that installs a video driver and works in the same way than Terminal Services, which works very fine over a 128K DSL, unless you have lots of bitmaps in your application. Yes, even I am blogging now!
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I have a customer who wants me to drive to their office for a presentation of our application and ask a few questions. They know a number of users of the application who are quite happy with it. The thing is that they are 3.5 hours to 4 hours away from our offices. Our application sells for about 2000$ US. How far would you go for this kind of money? Quite frankly, I think this is hell of a drive (remember, I'll have to come back! 8 hours total! ish!)... It's a long of a drive especially for people who have heard a lot of good things about the software... I believe only one administrative person wants this demo. What would you do? Decline or drive like crazy? Thanks!
I flew across country (on the customer's dime, thankfully) to give a four hour presentation on IP over satellite. 10 minutes into the presentation a financial crisis occurred that took away 70% of the participants (there were many senior managers in the room). I was a bit p-o'd. Personally, I would suggest working out some compensation that can be voided if they decide to go ahead with the purchase. Otherwise, it's a big waste of time, IMO. Marc MyXaml Advanced Unit Testing
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I flew across country (on the customer's dime, thankfully) to give a four hour presentation on IP over satellite. 10 minutes into the presentation a financial crisis occurred that took away 70% of the participants (there were many senior managers in the room). I was a bit p-o'd. Personally, I would suggest working out some compensation that can be voided if they decide to go ahead with the purchase. Otherwise, it's a big waste of time, IMO. Marc MyXaml Advanced Unit Testing
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I'm considering demo'ing the application over the Internet using VNC, but I'm not quite sure how well it will perform over a regular DSL connection (100KB/sec or so).
Carl - I've used WebEx from home over a slower connection than that and had good luck presenting. You might think about giving that a shot. Otherwise, get in the car. :) My 2 cents.... Marcus Spitzmiller "Why must life be so hard? Why must I fail at every attempt at masonry?" - Homer
