Making Computers Idiot Proof...
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I was stunned when I came across this brilliant idea: http://www.codinghorror.com/blog/archives/000461.html[^] From what I can tell, his premise is to make computers more idiot proof, but I ask you, how can ideas like this NOT just result in better idiots? ie. Since many new users these days don't have a basic understanding of files and file systems, what they are, how to manage them etc. lets find a way to hide them even more than they already are. Maybe it's just me, but I can't find any way to understand this logic...comments? :confused: -- modified at 17:31 Thursday 12th January, 2006
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I was stunned when I came across this brilliant idea: http://www.codinghorror.com/blog/archives/000461.html[^] From what I can tell, his premise is to make computers more idiot proof, but I ask you, how can ideas like this NOT just result in better idiots? ie. Since many new users these days don't have a basic understanding of files and file systems, what they are, how to manage them etc. lets find a way to hide them even more than they already are. Maybe it's just me, but I can't find any way to understand this logic...comments? :confused: -- modified at 17:31 Thursday 12th January, 2006
I had the idea of writing a UI overlay on Windows called WOS (for Wife's Operating System). The idea was that when the user logged onto the system, there was no start menu, file access or anything. Just a blank screen with a few big pretty buttons (like "Internet" and "Type a letter") and one small button in the corner called "Advanced Mode" that takes you back to the old Windows UI. My wife assures me that I would make millions if I threw it together.
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I was stunned when I came across this brilliant idea: http://www.codinghorror.com/blog/archives/000461.html[^] From what I can tell, his premise is to make computers more idiot proof, but I ask you, how can ideas like this NOT just result in better idiots? ie. Since many new users these days don't have a basic understanding of files and file systems, what they are, how to manage them etc. lets find a way to hide them even more than they already are. Maybe it's just me, but I can't find any way to understand this logic...comments? :confused: -- modified at 17:31 Thursday 12th January, 2006
^...seems like a better idea to me
We say "get a life" to each other, disappointed or jokingly. What we forget, though, is that this is possibly the most destructive advice you can give to a geek.
boost your code || Fold With Us! || sighist -
I was stunned when I came across this brilliant idea: http://www.codinghorror.com/blog/archives/000461.html[^] From what I can tell, his premise is to make computers more idiot proof, but I ask you, how can ideas like this NOT just result in better idiots? ie. Since many new users these days don't have a basic understanding of files and file systems, what they are, how to manage them etc. lets find a way to hide them even more than they already are. Maybe it's just me, but I can't find any way to understand this logic...comments? :confused: -- modified at 17:31 Thursday 12th January, 2006
Phil C wrote:
Since many new users these days don't have a basic understanding of files and file systems, what they are, how to manage them etc. lets find a way to hide them even more than they already are.
sounds to me like the idea is to change the concept of "file system" so that it doesn't conflict with how people already view the world. don't assume our current (30+ year old) file systems are the ideal way to store data in a computer. ex. my father learned about computers around the time he turned 50. to him, "file" was a synonym for "folder", and that documents goes in a file ("file cabinet", "file folder", "this goes in your file"). it took him a long time to learn that, in computer-speak, a file is a synonym for document, not for folder. Cleek | Image Toolkits | Thumbnail maker
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I was stunned when I came across this brilliant idea: http://www.codinghorror.com/blog/archives/000461.html[^] From what I can tell, his premise is to make computers more idiot proof, but I ask you, how can ideas like this NOT just result in better idiots? ie. Since many new users these days don't have a basic understanding of files and file systems, what they are, how to manage them etc. lets find a way to hide them even more than they already are. Maybe it's just me, but I can't find any way to understand this logic...comments? :confused: -- modified at 17:31 Thursday 12th January, 2006
I would prefer to make idiots computer proof. However, take this example. My son, who typed in an essay titled "What Is Art?", went to save it, in Word. Now, word dutifully removed the ?, but somehow in the process of selecting the folder, Word's default filename got erased, so my son typed in "What Is Art?" as the filename. That seems perfectly logical, right? So I ask you, what idiot decided that modern filenames should have any relationship with ancient, text-based, practically tube-era, filename conventions? How many people really search for filenames using ?, like, "give me all the files that look like f??k y?o?" ? Hmmm? Do you??? And furthermore, what intelligent human being should know or even care about them? Remember folks. The word "idiot" begins with "I". So next time YOU accuse someone of being an idiot... Marc Pensieve -- modified at 16:37 Thursday 12th January, 2006
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I had the idea of writing a UI overlay on Windows called WOS (for Wife's Operating System). The idea was that when the user logged onto the system, there was no start menu, file access or anything. Just a blank screen with a few big pretty buttons (like "Internet" and "Type a letter") and one small button in the corner called "Advanced Mode" that takes you back to the old Windows UI. My wife assures me that I would make millions if I threw it together.
To be honest I've always liked Simple/Advanced mode approaches. Gives the user an easy way to get their feet wet without all the intimidating details, but quick and easy access to the guts once the going gets a little tough. My fears step from the complete obfuscation of what is probably the most fundamental building block of computers just because someone doesn't want to take a moment to explain it to new users or give them an easier way to access them. I find people are a lot smarter than many "experts" give them credit for and the stupider (is that a word?) we treat them the stupider they'll act. In the end you end up doing a disservice to them. What's the old saying? Give a man a fish and you've fed him for a day, teach him to fish and you've fed him for a lifetime. -- modified at 17:32 Thursday 12th January, 2006
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I had the idea of writing a UI overlay on Windows called WOS (for Wife's Operating System). The idea was that when the user logged onto the system, there was no start menu, file access or anything. Just a blank screen with a few big pretty buttons (like "Internet" and "Type a letter") and one small button in the corner called "Advanced Mode" that takes you back to the old Windows UI. My wife assures me that I would make millions if I threw it together.
espeir wrote:
a few big pretty buttons (like "Internet" and "Type a letter")
Many of today's keyboards already come with special buttons used for launching those type of apps. Your WOS idea sounds good, except that the "user" would still require (or prefer) someone else to configure the buttons for her. It's just as easy to create a folder on the desktop called "Wife" and in there place shortcuts for all those apps she needs to use. Regards, Alvaro
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I would prefer to make idiots computer proof. However, take this example. My son, who typed in an essay titled "What Is Art?", went to save it, in Word. Now, word dutifully removed the ?, but somehow in the process of selecting the folder, Word's default filename got erased, so my son typed in "What Is Art?" as the filename. That seems perfectly logical, right? So I ask you, what idiot decided that modern filenames should have any relationship with ancient, text-based, practically tube-era, filename conventions? How many people really search for filenames using ?, like, "give me all the files that look like f??k y?o?" ? Hmmm? Do you??? And furthermore, what intelligent human being should know or even care about them? Remember folks. The word "idiot" begins with "I". So next time YOU accuse someone of being an idiot... Marc Pensieve -- modified at 16:37 Thursday 12th January, 2006
Cars aren't made to appeal to mechanics and architects but to soccer moms and people who just want to drive them. For those who want to get into the engine great, but for those of us who think the difference between a V6 and V8 is 2, that's fine also. I just want engine to start and for it to take me where I want to go. I am not interested in fixing my cars problems or figuring out why they occur. Why should computers be any different to the average user? Al
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I would prefer to make idiots computer proof. However, take this example. My son, who typed in an essay titled "What Is Art?", went to save it, in Word. Now, word dutifully removed the ?, but somehow in the process of selecting the folder, Word's default filename got erased, so my son typed in "What Is Art?" as the filename. That seems perfectly logical, right? So I ask you, what idiot decided that modern filenames should have any relationship with ancient, text-based, practically tube-era, filename conventions? How many people really search for filenames using ?, like, "give me all the files that look like f??k y?o?" ? Hmmm? Do you??? And furthermore, what intelligent human being should know or even care about them? Remember folks. The word "idiot" begins with "I". So next time YOU accuse someone of being an idiot... Marc Pensieve -- modified at 16:37 Thursday 12th January, 2006
Marc Clifton wrote:
I would prefer to make idiots computer proof.
repost! :jig: ;)
We say "get a life" to each other, disappointed or jokingly. What we forget, though, is that this is possibly the most destructive advice you can give to a geek.
boost your code || Fold With Us! || sighist -
Cars aren't made to appeal to mechanics and architects but to soccer moms and people who just want to drive them. For those who want to get into the engine great, but for those of us who think the difference between a V6 and V8 is 2, that's fine also. I just want engine to start and for it to take me where I want to go. I am not interested in fixing my cars problems or figuring out why they occur. Why should computers be any different to the average user? Al
Nonetheless, you understand where to put the gas in. Sure you can drive the car knowing little more than how to turn the key and work the wheel and pedals, but eventually you need to to gas up. More and more today everyone deals with computer files whether they know it or not. All those jpgs, mp3's, ringtones, emails can all be boiled down to fundamental files. While users certainly don't need to know every detail about files, just like gassing up your car, at one point or another they're going to have to figure it out on some level or another. -- modified at 17:32 Thursday 12th January, 2006
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I had the idea of writing a UI overlay on Windows called WOS (for Wife's Operating System). The idea was that when the user logged onto the system, there was no start menu, file access or anything. Just a blank screen with a few big pretty buttons (like "Internet" and "Type a letter") and one small button in the corner called "Advanced Mode" that takes you back to the old Windows UI. My wife assures me that I would make millions if I threw it together.
espeir wrote:
I had the idea of writing a UI overlay on Windows called WOS (for Wife's Operating System).
Sounds like Microsoft Bob[^] to me. In fact, Bill Gate's wife came up with the Microsoft Bob idea. Interesting coincidence. Hey wait! Bill, is that you? :->
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Marc Clifton wrote:
I would prefer to make idiots computer proof.
repost! :jig: ;)
We say "get a life" to each other, disappointed or jokingly. What we forget, though, is that this is possibly the most destructive advice you can give to a geek.
boost your code || Fold With Us! || sighistpeterchen wrote:
repost!
:-D Good one. I didn't even see that. I just wondered why you had a ^ with no link. :-O :doh: Marc Pensieve
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Cars aren't made to appeal to mechanics and architects but to soccer moms and people who just want to drive them. For those who want to get into the engine great, but for those of us who think the difference between a V6 and V8 is 2, that's fine also. I just want engine to start and for it to take me where I want to go. I am not interested in fixing my cars problems or figuring out why they occur. Why should computers be any different to the average user? Al
It's a balance though. Wouldn't you rather have the car give you some diagnostics as to what it thinks is wrong, instead of an idiot "service engine soon" light? Which sends my girlfriend in a tizzy, to which I say, oh, it's just the stupid oxygen sensor. But no, she stops driving her car until she can get a service appt, so now we have to deal with car need conflicts, only to find out four days later that it was the O2 sensor. Sigh. So, there is a difference between usage, which should be idiot proof, and information, which should not assume that I am an idiot nor make me feel like one. Marc Pensieve -- modified at 18:37 Thursday 12th January, 2006
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Phil C wrote:
Since many new users these days don't have a basic understanding of files and file systems, what they are, how to manage them etc. lets find a way to hide them even more than they already are.
sounds to me like the idea is to change the concept of "file system" so that it doesn't conflict with how people already view the world. don't assume our current (30+ year old) file systems are the ideal way to store data in a computer. ex. my father learned about computers around the time he turned 50. to him, "file" was a synonym for "folder", and that documents goes in a file ("file cabinet", "file folder", "this goes in your file"). it took him a long time to learn that, in computer-speak, a file is a synonym for document, not for folder. Cleek | Image Toolkits | Thumbnail maker
Chris Losinger wrote:
sounds to me like the idea is to change the concept of "file system" so that it doesn't conflict with how people already view the world. don't assume our current (30+ year old) file systems are the ideal way to store data in a computer.
Yes, but you have to think beyond the computer nowadays. While it might be cute and interesting to revolutionize the way data is stored on computers all you'll end up doing is confusing people further. Think of all the things we use everyday that use "files". Technically speaking, that DVD we rented last night, CD's, your cell phone, the mp3 player, cameras, the internet and lastly and most obvious computers of every kind. More and more all these devices are interacting, changing, merging together and we're all using them even if we don't know how to set the clock. Sure you can try and change the way people think of PC's, but then you'll be right back to the findamental concept of files eventually and then it will be even harder to explain how files are like this, but PC's are like "that"
Chris Losinger wrote:
it took him a long time to learn that, in computer-speak, a file is a synonym for document, not for folder.
I never did liked that analogy. The word "document" brings to mind a piece of paper that a person is going to look at. That analogy always seems to gets too complex when you have to explain all the different TYPES of documents and how some "documents" (apps) are used to modify other "documents" and these "documents" over here (shortcuts) are special "documents" that point to the real documents. Doesn't take long before I get a blank stare if I go down that path.
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Cars aren't made to appeal to mechanics and architects but to soccer moms and people who just want to drive them. For those who want to get into the engine great, but for those of us who think the difference between a V6 and V8 is 2, that's fine also. I just want engine to start and for it to take me where I want to go. I am not interested in fixing my cars problems or figuring out why they occur. Why should computers be any different to the average user? Al
And if you're like most people, you had a professional instructor give you a number of lessons in order to be able to drive a car. Imagine what the world would be like if everyone had to take a computer test before they were allowed to use one on their own...
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It's a balance though. Wouldn't you rather have the car give you some diagnostics as to what it thinks is wrong, instead of an idiot "service engine soon" light? Which sends my girlfriend in a tizzy, to which I say, oh, it's just the stupid oxygen sensor. But no, she stops driving her car until she can get a service appt, so now we have to deal with car need conflicts, only to find out four days later that it was the O2 sensor. Sigh. So, there is a difference between usage, which should be idiot proof, and information, which should not assume that I am an idiot nor make me feel like one. Marc Pensieve -- modified at 18:37 Thursday 12th January, 2006
I agree you need a balance, the idea of a simple / advanced mode for applications is a great way to go. I worked for a law firm and when something went wrong, none of the lawyers cared what the problem was, they simply wanted it fixed so they could work. A simple mode would've been great and then I simply could change a setting and get more detail. Similar to IE, it has "Show friendly HTTP error messages" on by default, but allows you to uncheck and see what the actual error message is. I think the more intuitive you can make the system the better, most of the customers I support simply just want the application to work and to call someone else when it doesn't. They know how to work the application but they don't know (or want to know) how the application works. Al
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I was stunned when I came across this brilliant idea: http://www.codinghorror.com/blog/archives/000461.html[^] From what I can tell, his premise is to make computers more idiot proof, but I ask you, how can ideas like this NOT just result in better idiots? ie. Since many new users these days don't have a basic understanding of files and file systems, what they are, how to manage them etc. lets find a way to hide them even more than they already are. Maybe it's just me, but I can't find any way to understand this logic...comments? :confused: -- modified at 17:31 Thursday 12th January, 2006
I don't think it's such a bad idea. Why should people need to understand files and file systems? I guess the aim of the idea is to change computers to better suit us, rather than trying to change us to suit computers. It's pretty easy to label someone who doesnt understand computers an idiot, but the fact is that most people just don't care enough about computers to bother learning. They want to do their little thing and that's it. That seems perfectly reasonable to me. I feel the same way about cars.
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I had the idea of writing a UI overlay on Windows called WOS (for Wife's Operating System). The idea was that when the user logged onto the system, there was no start menu, file access or anything. Just a blank screen with a few big pretty buttons (like "Internet" and "Type a letter") and one small button in the corner called "Advanced Mode" that takes you back to the old Windows UI. My wife assures me that I would make millions if I threw it together.
espeir wrote:
called "Advanced Mode" that takes you back to the old Windows UI.
why windows? take it here.... http://toastytech.com/guis/bobhome2.gif[^] _________________________ Asu no koto o ieba, tenjo de nezumi ga warau. Talk about things of tomorrow and the mice in the ceiling laugh. (Japanese Proverb)
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Chris Losinger wrote:
sounds to me like the idea is to change the concept of "file system" so that it doesn't conflict with how people already view the world. don't assume our current (30+ year old) file systems are the ideal way to store data in a computer.
Yes, but you have to think beyond the computer nowadays. While it might be cute and interesting to revolutionize the way data is stored on computers all you'll end up doing is confusing people further. Think of all the things we use everyday that use "files". Technically speaking, that DVD we rented last night, CD's, your cell phone, the mp3 player, cameras, the internet and lastly and most obvious computers of every kind. More and more all these devices are interacting, changing, merging together and we're all using them even if we don't know how to set the clock. Sure you can try and change the way people think of PC's, but then you'll be right back to the findamental concept of files eventually and then it will be even harder to explain how files are like this, but PC's are like "that"
Chris Losinger wrote:
it took him a long time to learn that, in computer-speak, a file is a synonym for document, not for folder.
I never did liked that analogy. The word "document" brings to mind a piece of paper that a person is going to look at. That analogy always seems to gets too complex when you have to explain all the different TYPES of documents and how some "documents" (apps) are used to modify other "documents" and these "documents" over here (shortcuts) are special "documents" that point to the real documents. Doesn't take long before I get a blank stare if I go down that path.
Phil C wrote:
While it might be cute and interesting to revolutionize the way data is stored on computers all you'll end up doing is confusing people further.
i don't see how you can assert that. maybe a different file system would confuse people who already know and like the file/folder paradigm, but something else might be better for people who don't already know it.
Phil C wrote:
Sure you can try and change the way people think of PC's, but then you'll be right back to the findamental concept of files eventually and then it will be even harder to explain how files are like this, but PC's are like "that"
not necessarily. take DVDs and cellphones (since you brought them up): there's no reason an end user has to know anything about how those devices store their data internally. if i download a ringtone, i don't need to know that it's a MIDI file, or an MP3 - it's just a 'ringtone'. if i put a DVD in my DVD player, i don't need to know how things are arranged on the disk - it's just a movie. there might be a similar abstraction (or set of abstractions) for general computer use. it's already there for some file types; think of My Pictures, My Music, etc.; MS is trying to get people to think of their pictures as pictures, not as JPEG/JFIF files. and, if you use iTunes, you'll see that you absolutely never have to think of your downloaded music as a "file" - it's just a song. you can put it on your iPod, play it, download it, move it into lists, etc - you never need to know about the file. Cleek | Image Toolkits | Thumbnail maker
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espeir wrote:
I had the idea of writing a UI overlay on Windows called WOS (for Wife's Operating System).
Sounds like Microsoft Bob[^] to me. In fact, Bill Gate's wife came up with the Microsoft Bob idea. Interesting coincidence. Hey wait! Bill, is that you? :->
Joshua Quick wrote:
Interesting coincidence
I should have read forward! you beat me to it... :) okay... so to make up for it I will tell a story.... Idiot proofing is a constant request at work. One of the project leaders turned down the request for a UPS, it was too expensive at the time, but he wanted something that told the users, on the computer display, not to panic when all the equipment and lights powered down from power-loss. That was much more important than a UPS for the equipment. I sat completely dumbfounded at the request in light of not wanting battery backed power for the equipment, but I was only a year in on the job. The more experienced engineer/programmer didn't skip a beat, he sketched out a complicated rube-goldberg device that when lights dimmed would drop a screen in front of the computer display and project from a battery backed light "don't panic" (with some strange smiley-face that the government leader didn't recognize). Of course written in large friendly letters. It wasn't for at least 15 minutes of explanation that the government project leader realized that he was the brunt of humor. The good news was, he then signed the request for a UPS per our recommendations... so it did have a happy ending. _________________________ Asu no koto o ieba, tenjo de nezumi ga warau. Talk about things of tomorrow and the mice in the ceiling laugh. (Japanese Proverb)
