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Its a feature

Scheduled Pinned Locked Moved The Lounge
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  • M Offline
    M Offline
    Matt Newman
    wrote on last edited by
    #1

    So a week or two ago the power went out at the grocery store I work at. Fear not the cash registers are UPS'd and we have a back up generator for cash registers, emergency lights, automatic doors, etc... Five minute laters all but 3 brand new $4000+ registers were gone... oops. Knowing that this shouldn't be happening I abandoned my job (counting registers) and tried fixing things. First thing I found were a couple defective UPS's (and brand new too boot) and that they were installed wrong. Instead of plugging the UPS into the labled generater outlet they plugged it into the one for non-essential devices (i.e. not connected to generator). All fine and dandy I personally got all but two working by the time the power came back (the defective units). Several days later I was talking to my boss, who had called the large computer company that built and installed the registers. Needless to say he was quite upset when the words "its a feature" came up. It turns out that this company had neglected to pass on the information to the install crew that there was a generator... Ready for the kicker, the store I work at was one of the last stores to get the new registers... they have been upgrading all the stores to these registers for ~4 years now... That means that there is a good chance that all of the stores were setup incorrectly :eek: The good news, I got a congratulations and thanks for my hard work in an emergency. A clue about the big computer company, think chess.

    Matt Newman
    Even the very best tools in the hands of an idiot will produce something of little or no value. - Chris Meech on Idiots

    J G T 3 Replies Last reply
    0
    • M Matt Newman

      So a week or two ago the power went out at the grocery store I work at. Fear not the cash registers are UPS'd and we have a back up generator for cash registers, emergency lights, automatic doors, etc... Five minute laters all but 3 brand new $4000+ registers were gone... oops. Knowing that this shouldn't be happening I abandoned my job (counting registers) and tried fixing things. First thing I found were a couple defective UPS's (and brand new too boot) and that they were installed wrong. Instead of plugging the UPS into the labled generater outlet they plugged it into the one for non-essential devices (i.e. not connected to generator). All fine and dandy I personally got all but two working by the time the power came back (the defective units). Several days later I was talking to my boss, who had called the large computer company that built and installed the registers. Needless to say he was quite upset when the words "its a feature" came up. It turns out that this company had neglected to pass on the information to the install crew that there was a generator... Ready for the kicker, the store I work at was one of the last stores to get the new registers... they have been upgrading all the stores to these registers for ~4 years now... That means that there is a good chance that all of the stores were setup incorrectly :eek: The good news, I got a congratulations and thanks for my hard work in an emergency. A clue about the big computer company, think chess.

      Matt Newman
      Even the very best tools in the hands of an idiot will produce something of little or no value. - Chris Meech on Idiots

      J Offline
      J Offline
      Judah Gabriel Himango
      wrote on last edited by
      #2

      Matt Newman wrote:

      So a week or two ago the power went out at the grocery store I work at.

      Used to work at one myself; my brother and father both work at grocery stores. Care to reveal which store chain?

      Tech, life, family, faith: Give me a visit. I'm currently blogging about: Dumbest. Movie. Title. Evaaar. The apostle Paul, modernly speaking: Epistles of Paul Judah Himango

      M 1 Reply Last reply
      0
      • J Judah Gabriel Himango

        Matt Newman wrote:

        So a week or two ago the power went out at the grocery store I work at.

        Used to work at one myself; my brother and father both work at grocery stores. Care to reveal which store chain?

        Tech, life, family, faith: Give me a visit. I'm currently blogging about: Dumbest. Movie. Title. Evaaar. The apostle Paul, modernly speaking: Epistles of Paul Judah Himango

        M Offline
        M Offline
        Matt Newman
        wrote on last edited by
        #3

        Don't want to say much, but really big in the midwest [Update] Though checking your profile you may not have heard of it being from bloomington, Mankato is one northern most stores.

        Matt Newman
        Even the very best tools in the hands of an idiot will produce something of little or no value. - Chris Meech on Idiots

        J 1 Reply Last reply
        0
        • M Matt Newman

          So a week or two ago the power went out at the grocery store I work at. Fear not the cash registers are UPS'd and we have a back up generator for cash registers, emergency lights, automatic doors, etc... Five minute laters all but 3 brand new $4000+ registers were gone... oops. Knowing that this shouldn't be happening I abandoned my job (counting registers) and tried fixing things. First thing I found were a couple defective UPS's (and brand new too boot) and that they were installed wrong. Instead of plugging the UPS into the labled generater outlet they plugged it into the one for non-essential devices (i.e. not connected to generator). All fine and dandy I personally got all but two working by the time the power came back (the defective units). Several days later I was talking to my boss, who had called the large computer company that built and installed the registers. Needless to say he was quite upset when the words "its a feature" came up. It turns out that this company had neglected to pass on the information to the install crew that there was a generator... Ready for the kicker, the store I work at was one of the last stores to get the new registers... they have been upgrading all the stores to these registers for ~4 years now... That means that there is a good chance that all of the stores were setup incorrectly :eek: The good news, I got a congratulations and thanks for my hard work in an emergency. A clue about the big computer company, think chess.

          Matt Newman
          Even the very best tools in the hands of an idiot will produce something of little or no value. - Chris Meech on Idiots

          G Offline
          G Offline
          Gary Wheeler
          wrote on last edited by
          #4

          Matt Newman wrote:

          A clue about the big computer company, think chess

          As in, you guys got rooked?


          Software Zen: delete this;

          M 1 Reply Last reply
          0
          • G Gary Wheeler

            Matt Newman wrote:

            A clue about the big computer company, think chess

            As in, you guys got rooked?


            Software Zen: delete this;

            M Offline
            M Offline
            Matt Newman
            wrote on last edited by
            #5

            Gary Wheeler wrote:

            As in, you guys got rooked?

            More as in something big and blue from a few years ago

            Matt Newman
            Even the very best tools in the hands of an idiot will produce something of little or no value. - Chris Meech on Idiots

            1 Reply Last reply
            0
            • M Matt Newman

              So a week or two ago the power went out at the grocery store I work at. Fear not the cash registers are UPS'd and we have a back up generator for cash registers, emergency lights, automatic doors, etc... Five minute laters all but 3 brand new $4000+ registers were gone... oops. Knowing that this shouldn't be happening I abandoned my job (counting registers) and tried fixing things. First thing I found were a couple defective UPS's (and brand new too boot) and that they were installed wrong. Instead of plugging the UPS into the labled generater outlet they plugged it into the one for non-essential devices (i.e. not connected to generator). All fine and dandy I personally got all but two working by the time the power came back (the defective units). Several days later I was talking to my boss, who had called the large computer company that built and installed the registers. Needless to say he was quite upset when the words "its a feature" came up. It turns out that this company had neglected to pass on the information to the install crew that there was a generator... Ready for the kicker, the store I work at was one of the last stores to get the new registers... they have been upgrading all the stores to these registers for ~4 years now... That means that there is a good chance that all of the stores were setup incorrectly :eek: The good news, I got a congratulations and thanks for my hard work in an emergency. A clue about the big computer company, think chess.

              Matt Newman
              Even the very best tools in the hands of an idiot will produce something of little or no value. - Chris Meech on Idiots

              T Offline
              T Offline
              TheGreatAndPowerfulOz
              wrote on last edited by
              #6

              can you say H.A.L.???

              Silence is the voice of complicity. Strange women lying in ponds distributing swords is no basis for a system of government. -- monty python Might I suggest that the universe was always the size of the cosmos. It is just that at one point the cosmos was the size of a marble. -- Colin Angus Mackay

              1 Reply Last reply
              0
              • M Matt Newman

                Don't want to say much, but really big in the midwest [Update] Though checking your profile you may not have heard of it being from bloomington, Mankato is one northern most stores.

                Matt Newman
                Even the very best tools in the hands of an idiot will produce something of little or no value. - Chris Meech on Idiots

                J Offline
                J Offline
                Judah Gabriel Himango
                wrote on last edited by
                #7

                It's not Cub Foods, is it?

                Tech, life, family, faith: Give me a visit. I'm currently blogging about: And in this corner, the Party of Allah The apostle Paul, modernly speaking: Epistles of Paul Judah Himango

                M 1 Reply Last reply
                0
                • J Judah Gabriel Himango

                  It's not Cub Foods, is it?

                  Tech, life, family, faith: Give me a visit. I'm currently blogging about: And in this corner, the Party of Allah The apostle Paul, modernly speaking: Epistles of Paul Judah Himango

                  M Offline
                  M Offline
                  Matt Newman
                  wrote on last edited by
                  #8

                  I'd never lower myself to cub... unless it was life and death and my only choices were cub or walmart. :)

                  Matt Newman
                  Even the very best tools in the hands of an idiot will produce something of little or no value. - Chris Meech on Idiots

                  J 1 Reply Last reply
                  0
                  • M Matt Newman

                    I'd never lower myself to cub... unless it was life and death and my only choices were cub or walmart. :)

                    Matt Newman
                    Even the very best tools in the hands of an idiot will produce something of little or no value. - Chris Meech on Idiots

                    J Offline
                    J Offline
                    Judah Gabriel Himango
                    wrote on last edited by
                    #9

                    Ouch! Harsh words for Cub, eh? :laugh:

                    Tech, life, family, faith: Give me a visit. I'm currently blogging about: And in this corner, the Party of Allah The apostle Paul, modernly speaking: Epistles of Paul Judah Himango

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