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XP will not boot up

Scheduled Pinned Locked Moved System Admin
securityquestion
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  • H Offline
    H Offline
    hint_54
    wrote on last edited by
    #1

    Hi all =) I've got windows XP pro but now it won't boot. Better, the system boots, but nothing works. I get a gray screen an can only run applications through the process manager. Explorer.exe won't start, i've run norton internet security (fully updated) but it finds nothing (although it's highly likely it is a virus), i've tryied restoring the system but nothing happned.. Any sugestions ? best regards hint_54

    D 1 Reply Last reply
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    • H hint_54

      Hi all =) I've got windows XP pro but now it won't boot. Better, the system boots, but nothing works. I get a gray screen an can only run applications through the process manager. Explorer.exe won't start, i've run norton internet security (fully updated) but it finds nothing (although it's highly likely it is a virus), i've tryied restoring the system but nothing happned.. Any sugestions ? best regards hint_54

      D Offline
      D Offline
      Dave Kreskowiak
      wrote on last edited by
      #2

      Wipe the drive and reinstall from scratch. It's also possible that whatever your using for virus scanning is actually preventing EXPLORER.EXE from running! I know, that's insane, but I've seen it a couple times before. Try and launch EXPLORER.EXE yourself from the TaskManager and see.

      Dave Kreskowiak Microsoft MVP - Visual Basic

      H 1 Reply Last reply
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      • D Dave Kreskowiak

        Wipe the drive and reinstall from scratch. It's also possible that whatever your using for virus scanning is actually preventing EXPLORER.EXE from running! I know, that's insane, but I've seen it a couple times before. Try and launch EXPLORER.EXE yourself from the TaskManager and see.

        Dave Kreskowiak Microsoft MVP - Visual Basic

        H Offline
        H Offline
        hint_54
        wrote on last edited by
        #3

        Dave Kreskowiak wrote:

        Try and launch EXPLORER.EXE yourself from the TaskManager and see.

        I did it. It didn't work. The problem is solved now. (The whole thing happened at a friend's machine) He deleted a dll (don't remember the name) that was somehow related to the problem. When he tried to open the explorer.exe the box for reporting errors to microsoft showed up and that dll was identified there. He tried deleting it, it worked.. Else, 9 virus were identifyed with AVG, none with Norton.. regards hint_54

        L 1 Reply Last reply
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        • H hint_54

          Dave Kreskowiak wrote:

          Try and launch EXPLORER.EXE yourself from the TaskManager and see.

          I did it. It didn't work. The problem is solved now. (The whole thing happened at a friend's machine) He deleted a dll (don't remember the name) that was somehow related to the problem. When he tried to open the explorer.exe the box for reporting errors to microsoft showed up and that dll was identified there. He tried deleting it, it worked.. Else, 9 virus were identifyed with AVG, none with Norton.. regards hint_54

          L Offline
          L Offline
          Lost User
          wrote on last edited by
          #4

          Trust you are not running more than one anti-virus prog.

          H 1 Reply Last reply
          0
          • L Lost User

            Trust you are not running more than one anti-virus prog.

            H Offline
            H Offline
            hint_54
            wrote on last edited by
            #5

            No.. He uninstalled norton.. regards hint_54

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