What is more important: Money or Justice?
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I purchased a motherboard from the website googlegear.com. I have never had a problem with online computer stores in the past so I didn't bother checking their rating with the BBB. Long story short, the board arrived with a broken processor lever. This renders it useless. Upon filing my RMA request, the tech support essentially told me that I was a liar (not in so many words) and that it was "impossible" that the board arrived damaged. They then offered to ship the board to Abit for $25 to get it fixed. I checked the BBB and see that they have an unsatisfactory rating with 45 complaints over the last 3 years. I've emailed them at explained that my rights as a consumer have been violated and my integrity has been insulted and threatened a complaint to the BBB. My question: What is more productive? Fighting the system with a chance to lose and have to buy another board for around $100 or paying the $25 and letting them win (in their own way)? Will a complaint to the BBB do anything? I feel pretty screwed right now. I am sure I'll have to pay shipping charges on top of the $25 which will add up to a lot more. Thanks! ---- xian "Winners never quit and quitters never win, but those who never win and never quit are idiots." -despair
i've been in that boat, i feel for you, what's really bad for you is that you can eat the $100 or pay them $25 more dollars to do their f'ing job... my suggestion: - file another complaint with the BBB, and never have anything to do with them again - try and contact abit directly for help i personally would rather eat the $100 than give them any more $$$. -John
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Since I've already contacted them and made statements, it wouldn't exactly fall into the "failure to deliver products" category. I used DiscoverCard which has fraud protection but what they consider fraud is a black and white square about 1 inch wide. ---- xian "Winners never quit and quitters never win, but those who never win and never quit are idiots." -despair
Call back DiscoverCard and tell them if they don't reverse the charges, you are going to take your business to another company (Discover card? What where you thinking? :)). You ordered a motherboard, you received a doorstop. End of story. Tim Smith I know what you're thinking punk, you're thinking did he spell check this document? Well, to tell you the truth I kinda forgot myself in all this excitement. But being this here's CodeProject, the most powerful forums in the world and would blow your head clean off, you've got to ask yourself one question, Do I feel lucky? Well do ya punk?
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Call back DiscoverCard and tell them if they don't reverse the charges, you are going to take your business to another company (Discover card? What where you thinking? :)). You ordered a motherboard, you received a doorstop. End of story. Tim Smith I know what you're thinking punk, you're thinking did he spell check this document? Well, to tell you the truth I kinda forgot myself in all this excitement. But being this here's CodeProject, the most powerful forums in the world and would blow your head clean off, you've got to ask yourself one question, Do I feel lucky? Well do ya punk?
Agreed! I am going to call DiscoverCard tonight. Tim Smith wrote: (Discover card? What where you thinking? ). On this note: I needed a card for a business trip that had a large credit limit. I had an non-activated one in my drawer so I had to use it. Then...the downward spiral began. :) Thanks! ---- xian "Winners never quit and quitters never win, but those who never win and never quit are idiots." -despair
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Call back DiscoverCard and tell them if they don't reverse the charges, you are going to take your business to another company (Discover card? What where you thinking? :)). You ordered a motherboard, you received a doorstop. End of story. Tim Smith I know what you're thinking punk, you're thinking did he spell check this document? Well, to tell you the truth I kinda forgot myself in all this excitement. But being this here's CodeProject, the most powerful forums in the world and would blow your head clean off, you've got to ask yourself one question, Do I feel lucky? Well do ya punk?
Tim Smith wrote: (Discover card? What where you thinking? ). :confused: I've never had a problem with mine. I never carry a balance on any credit card, so the interest rate is not an issue. Mine is a Platinum card, so there is no annual fee. Discover, however, pays me a little bit for each purchase. It only amounts to about $60 a year, but what the hell, that's $60 I wouldn't have had with VISA, MC or AMEX. DISCLAIMER: I also carry a VISA and AMEX - just in case!
Mike Mullikin If you can't beat your computer at chess, try kick boxing.
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I purchased a motherboard from the website googlegear.com. I have never had a problem with online computer stores in the past so I didn't bother checking their rating with the BBB. Long story short, the board arrived with a broken processor lever. This renders it useless. Upon filing my RMA request, the tech support essentially told me that I was a liar (not in so many words) and that it was "impossible" that the board arrived damaged. They then offered to ship the board to Abit for $25 to get it fixed. I checked the BBB and see that they have an unsatisfactory rating with 45 complaints over the last 3 years. I've emailed them at explained that my rights as a consumer have been violated and my integrity has been insulted and threatened a complaint to the BBB. My question: What is more productive? Fighting the system with a chance to lose and have to buy another board for around $100 or paying the $25 and letting them win (in their own way)? Will a complaint to the BBB do anything? I feel pretty screwed right now. I am sure I'll have to pay shipping charges on top of the $25 which will add up to a lot more. Thanks! ---- xian "Winners never quit and quitters never win, but those who never win and never quit are idiots." -despair
Justice wins in my book. Start a website devoted to bashing them, join newsgroups and bash them some more, write letters to their local Chamber of Commerce. Be very loud and obnoxious about it. That's what I'd like to do, of course. But there obvious liability risks involved. Letter (not email) writing is often effective, if you can get an address at all. An email to Ed Foster at InfoWorld (Gripe Line) has also been known to be effective. There was a time when he and I were quite regular correspondents, and he got responses from companies that wouldn't answer the phone.
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Tim Smith wrote: (Discover card? What where you thinking? ). :confused: I've never had a problem with mine. I never carry a balance on any credit card, so the interest rate is not an issue. Mine is a Platinum card, so there is no annual fee. Discover, however, pays me a little bit for each purchase. It only amounts to about $60 a year, but what the hell, that's $60 I wouldn't have had with VISA, MC or AMEX. DISCLAIMER: I also carry a VISA and AMEX - just in case!
Mike Mullikin If you can't beat your computer at chess, try kick boxing.
Yeah, if you don't carry a balance and the card doesn't have a fee, then there really isn't a difference as far as the user is concerned. We (as in people who take CCards for sales) get hit with different fees and other things depending on which card the consumer uses. Tim Smith I know what you're thinking punk, you're thinking did he spell check this document? Well, to tell you the truth I kinda forgot myself in all this excitement. But being this here's CodeProject, the most powerful forums in the world and would blow your head clean off, you've got to ask yourself one question, Do I feel lucky? Well do ya punk?
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I purchased a motherboard from the website googlegear.com. I have never had a problem with online computer stores in the past so I didn't bother checking their rating with the BBB. Long story short, the board arrived with a broken processor lever. This renders it useless. Upon filing my RMA request, the tech support essentially told me that I was a liar (not in so many words) and that it was "impossible" that the board arrived damaged. They then offered to ship the board to Abit for $25 to get it fixed. I checked the BBB and see that they have an unsatisfactory rating with 45 complaints over the last 3 years. I've emailed them at explained that my rights as a consumer have been violated and my integrity has been insulted and threatened a complaint to the BBB. My question: What is more productive? Fighting the system with a chance to lose and have to buy another board for around $100 or paying the $25 and letting them win (in their own way)? Will a complaint to the BBB do anything? I feel pretty screwed right now. I am sure I'll have to pay shipping charges on top of the $25 which will add up to a lot more. Thanks! ---- xian "Winners never quit and quitters never win, but those who never win and never quit are idiots." -despair
I agree with not giving them one more dollar. Sending a complaint is a valid step. Was any of the transaction through the US Postoffice. If so also send a complaint to the Postmaster of the office they are served by. They have much more power than the BBB. To be conscious that you are ignorant of the facts is a great step towards Knowledge. Benjamin Disraeli
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Yeah, if you don't carry a balance and the card doesn't have a fee, then there really isn't a difference as far as the user is concerned. We (as in people who take CCards for sales) get hit with different fees and other things depending on which card the consumer uses. Tim Smith I know what you're thinking punk, you're thinking did he spell check this document? Well, to tell you the truth I kinda forgot myself in all this excitement. But being this here's CodeProject, the most powerful forums in the world and would blow your head clean off, you've got to ask yourself one question, Do I feel lucky? Well do ya punk?
Tim Smith wrote: We (as in people who take CCards for sales) get hit with different fees and other things depending on which card the consumer uses. Just out of curiousity from your (as in people who take CCards for sales) perspective, which is the worse card company to deal with? I've always heard that AMEX made vendors wait the longest for payment. True??
Mike Mullikin If you can't beat your computer at chess, try kick boxing.
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Tim Smith wrote: We (as in people who take CCards for sales) get hit with different fees and other things depending on which card the consumer uses. Just out of curiousity from your (as in people who take CCards for sales) perspective, which is the worse card company to deal with? I've always heard that AMEX made vendors wait the longest for payment. True??
Mike Mullikin If you can't beat your computer at chess, try kick boxing.
Mike Mullikin wrote: I've always heard that AMEX made vendors wait the longest for payment. True?? True, and they also charge a higher factoring fee.
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I purchased a motherboard from the website googlegear.com. I have never had a problem with online computer stores in the past so I didn't bother checking their rating with the BBB. Long story short, the board arrived with a broken processor lever. This renders it useless. Upon filing my RMA request, the tech support essentially told me that I was a liar (not in so many words) and that it was "impossible" that the board arrived damaged. They then offered to ship the board to Abit for $25 to get it fixed. I checked the BBB and see that they have an unsatisfactory rating with 45 complaints over the last 3 years. I've emailed them at explained that my rights as a consumer have been violated and my integrity has been insulted and threatened a complaint to the BBB. My question: What is more productive? Fighting the system with a chance to lose and have to buy another board for around $100 or paying the $25 and letting them win (in their own way)? Will a complaint to the BBB do anything? I feel pretty screwed right now. I am sure I'll have to pay shipping charges on top of the $25 which will add up to a lot more. Thanks! ---- xian "Winners never quit and quitters never win, but those who never win and never quit are idiots." -despair
Thank you all for your advice! After sending them a detailed description of what I was going to do had they not given me an RMA, they replied with...an RMA! Looks like I might get away with just shipping charges. Thanks again! ---- xian "Winners never quit and quitters never win, but those who never win and never quit are idiots." -despair