Airline ticket counter personnel
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Ever notice that the most inefficient people are the ones behind the airline ticket counters? I mean they keep punching on their keyboard for EVER ... either they don't know what they are doing or the software built for them sucks. It took me 20 minutes to drive to the airport (16 miles) and it took the airline personnel 15 mins to generate 1 international travel boarding pass (i already bought it) I think the airlines are looking into wrong skillsets for those positions.
/*-----------------Sig.-----------------*/ No employer or employee is irreplaceable
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Ever notice that the most inefficient people are the ones behind the airline ticket counters? I mean they keep punching on their keyboard for EVER ... either they don't know what they are doing or the software built for them sucks. It took me 20 minutes to drive to the airport (16 miles) and it took the airline personnel 15 mins to generate 1 international travel boarding pass (i already bought it) I think the airlines are looking into wrong skillsets for those positions.
/*-----------------Sig.-----------------*/ No employer or employee is irreplaceable
The best I managed was arriving at a check in desk and my ticked needed changing, I had about 1 hour before the place was due to leave. After about 20 minutes, he decided to check my bags in, so they would be loaded onto the plane. 30 minutes later he went to a colleague to do it, I finally got the tickets, boarding pass etc. about 10 minutes after the plane was due to leave. But as my bags were on board the plane could not take off! So I managed to get the flight, much to the annoyance of the other passengers.
"Normal is getting dressed in clothes that you buy for work and driving through traffic in a car that you are still paying for - in order to get to the job you need to pay for the clothes and the car, and the house you leave vacant all day so you can afford to live in it." - Ellen Goodman
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Ever notice that the most inefficient people are the ones behind the airline ticket counters? I mean they keep punching on their keyboard for EVER ... either they don't know what they are doing or the software built for them sucks. It took me 20 minutes to drive to the airport (16 miles) and it took the airline personnel 15 mins to generate 1 international travel boarding pass (i already bought it) I think the airlines are looking into wrong skillsets for those positions.
/*-----------------Sig.-----------------*/ No employer or employee is irreplaceable
Network permitting, checkin can be quick. If it takes longer, it's usually because the guy/gal double-checks that connecting flights, reservation, luggage check through etc. are A-OK. There are dozens of obscure rules to follow, depending on your airline, where you booked, your status, etc. There's a lot they can check to avoid later hassle. My sister works there, so I know what they have to put up with.
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Network permitting, checkin can be quick. If it takes longer, it's usually because the guy/gal double-checks that connecting flights, reservation, luggage check through etc. are A-OK. There are dozens of obscure rules to follow, depending on your airline, where you booked, your status, etc. There's a lot they can check to avoid later hassle. My sister works there, so I know what they have to put up with.
Developers, Developers, Developers, Developers, Developers, Developers, Velopers, Develprs, Developers!
We are a big screwed up dysfunctional psychotic happy family - some more screwed up, others more happy, but everybody's psychotic joint venture definition of CP
Linkify!|Fold With Us! -
Ok ... so it is a tech problem then
/*-----------------Sig.-----------------*/ No employer or employee is irreplaceable
S76 wrote:
Ok ... so it is a tech problem then
call it a procedural problem, rather. A combination of technical capabilities of networked resources, new rules and regs, software that still has to connect to archiac architectures for backward compatibility, manditory reporting/verification of some things, and attempts at checking others as mentioned to avoid future delays.
_________________________ Asu no koto o ieba, tenjo de nezumi ga warau. Talk about things of tomorrow and the mice in the ceiling laugh. (Japanese Proverb)
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Ever notice that the most inefficient people are the ones behind the airline ticket counters? I mean they keep punching on their keyboard for EVER ... either they don't know what they are doing or the software built for them sucks. It took me 20 minutes to drive to the airport (16 miles) and it took the airline personnel 15 mins to generate 1 international travel boarding pass (i already bought it) I think the airlines are looking into wrong skillsets for those positions.
/*-----------------Sig.-----------------*/ No employer or employee is irreplaceable
S76 wrote:
I mean they keep punching on their keyboard for EVER ... either they don't know what they are doing or the software built for them sucks.
Likely the latter... SAABRE/SABRE (is that still in wide use?) was never known to be user friendly...! That is why I love the self-service kiosks... :) Peace!
-=- James
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Ever notice that the most inefficient people are the ones behind the airline ticket counters? I mean they keep punching on their keyboard for EVER ... either they don't know what they are doing or the software built for them sucks. It took me 20 minutes to drive to the airport (16 miles) and it took the airline personnel 15 mins to generate 1 international travel boarding pass (i already bought it) I think the airlines are looking into wrong skillsets for those positions.
/*-----------------Sig.-----------------*/ No employer or employee is irreplaceable
The systems they work with are a joke.