What is the role of QA in your eyes?
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I'm having conflicts between QA and development (go figure). Is QA's job to find the problem in the UI and simply report it back to development? Should they go further and give ideas on what they feel the solution is? Should they always be in the UI, or should they also be doing database comparisons from one version to the next to verify schema and data changes? Development feels like QA should point out the problem and leave the rest to them, but QA feels like they should do as much as possible to troubleshoot the problem, going as far as making their own database changes to test possible solutions. This is the first company I've been at with a formal QA department, so I have no idea what the norm is. Thanks