Not sure if this is the right forum... But here goes...
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Hi all, I am possibly having some strange issues with my site. It is writtenin in c# .net 2.0. It is an online shop, where people need to create accounts for purchasing, very standard and as far as I can tell/know everything is working perfectly... with the exception of a few customers a week complaining that they cannot go to a specific page? Whn they are in their shopping basket, they click 'go to checkout', if they're signed in, they're supposed to choose address etc and finish purchase, else be redirected to the customer login page. This I and many others have tested everywhich way we can think of and it works just fine. However, some people are saying that they are being redirected to a different page, though, I cannot confirm this as my average user is not wholey computer literate and is subject to being misleading. The redirect to the 'different location' can only be called by an onclick event so should not be possible from anywhere else (not the go to checkout button). Is it possible for event to be called by the wrong trigger? and if so how likely is it (like i said, im getting a few a week?) my inclination is to think that the users are not logged in and are badly describing their experience, but if they are correct, it has implications that I could be loosing a number of sales weekly. I know this is a long post and probably confusing, but I am pulling my hair out trying to find a solution to a problem that I cant recreate myself? Any suggestions would be really really apprecated, and thanks for taking the time to read and reply. Mark
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Hi all, I am possibly having some strange issues with my site. It is writtenin in c# .net 2.0. It is an online shop, where people need to create accounts for purchasing, very standard and as far as I can tell/know everything is working perfectly... with the exception of a few customers a week complaining that they cannot go to a specific page? Whn they are in their shopping basket, they click 'go to checkout', if they're signed in, they're supposed to choose address etc and finish purchase, else be redirected to the customer login page. This I and many others have tested everywhich way we can think of and it works just fine. However, some people are saying that they are being redirected to a different page, though, I cannot confirm this as my average user is not wholey computer literate and is subject to being misleading. The redirect to the 'different location' can only be called by an onclick event so should not be possible from anywhere else (not the go to checkout button). Is it possible for event to be called by the wrong trigger? and if so how likely is it (like i said, im getting a few a week?) my inclination is to think that the users are not logged in and are badly describing their experience, but if they are correct, it has implications that I could be loosing a number of sales weekly. I know this is a long post and probably confusing, but I am pulling my hair out trying to find a solution to a problem that I cant recreate myself? Any suggestions would be really really apprecated, and thanks for taking the time to read and reply. Mark
mark If they are in the basket but not logged in and try to go to checkout, do they get redirected to the login page? If they do and they have then logged in, does it redirect back to the correct page or do they have to navigate through the website back to the basket?
We are not a Code Charity
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Hi all, I am possibly having some strange issues with my site. It is writtenin in c# .net 2.0. It is an online shop, where people need to create accounts for purchasing, very standard and as far as I can tell/know everything is working perfectly... with the exception of a few customers a week complaining that they cannot go to a specific page? Whn they are in their shopping basket, they click 'go to checkout', if they're signed in, they're supposed to choose address etc and finish purchase, else be redirected to the customer login page. This I and many others have tested everywhich way we can think of and it works just fine. However, some people are saying that they are being redirected to a different page, though, I cannot confirm this as my average user is not wholey computer literate and is subject to being misleading. The redirect to the 'different location' can only be called by an onclick event so should not be possible from anywhere else (not the go to checkout button). Is it possible for event to be called by the wrong trigger? and if so how likely is it (like i said, im getting a few a week?) my inclination is to think that the users are not logged in and are badly describing their experience, but if they are correct, it has implications that I could be loosing a number of sales weekly. I know this is a long post and probably confusing, but I am pulling my hair out trying to find a solution to a problem that I cant recreate myself? Any suggestions would be really really apprecated, and thanks for taking the time to read and reply. Mark
markymark82 wrote:
Is it possible for event to be called by the wrong trigger?
I don't think so. Log the Referrer value in the page which they are redirected. As you said, there is only one known chance to redirect to this page. So when you look into the log report, you can easily identify the URL's that are not known to you but taken user to this page. Use the same URL with same query string and try to recreate the problem. If you can log the current user, then you can login into his account and try your luck.
All C# applications should call Application.Quit(); in the beginning to avoid any .NET problems.- Unclyclopedia How to use google | Ask smart questions
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mark If they are in the basket but not logged in and try to go to checkout, do they get redirected to the login page? If they do and they have then logged in, does it redirect back to the correct page or do they have to navigate through the website back to the basket?
We are not a Code Charity
Whn in the basket when they click continue, if they are not logged in, they are redirected to the customer login page, else they may continue to payment. I have just spoken to a customer and we went through everything together, step by step. it was working for me (using her details) and not for her, we cleared her cache etc while on the phone. It then transpired she was using autocomplete to fill in the email address, this is then filling out a second email textbox used to sign up for a news letter. On submitting the form, the app is seeing that the newsletter field is filled in and redirecting to that page instead of my lgin details being submited. How do I turn off autocomple on these fields as this is obviously something which i don't want happening? If i set it to disabled on idividual elements, does that mean it can never be filled in by an auto filler? Thanks for your replies, they are both much appreciated Mark
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markymark82 wrote:
Is it possible for event to be called by the wrong trigger?
I don't think so. Log the Referrer value in the page which they are redirected. As you said, there is only one known chance to redirect to this page. So when you look into the log report, you can easily identify the URL's that are not known to you but taken user to this page. Use the same URL with same query string and try to recreate the problem. If you can log the current user, then you can login into his account and try your luck.
All C# applications should call Application.Quit(); in the beginning to avoid any .NET problems.- Unclyclopedia How to use google | Ask smart questions
Thanks for the thought but it looks like I've found the problem (see above) and now I just have to find a suitable way round it. Thanks again, Mark
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Whn in the basket when they click continue, if they are not logged in, they are redirected to the customer login page, else they may continue to payment. I have just spoken to a customer and we went through everything together, step by step. it was working for me (using her details) and not for her, we cleared her cache etc while on the phone. It then transpired she was using autocomplete to fill in the email address, this is then filling out a second email textbox used to sign up for a news letter. On submitting the form, the app is seeing that the newsletter field is filled in and redirecting to that page instead of my lgin details being submited. How do I turn off autocomple on these fields as this is obviously something which i don't want happening? If i set it to disabled on idividual elements, does that mean it can never be filled in by an auto filler? Thanks for your replies, they are both much appreciated Mark
Nice to hear that you got the issue. But AFAIK, you can't turn off the auto complete feature since it depends on the browser.
markymark82 wrote:
On submitting the form, the app is seeing that the newsletter field is filled in and redirecting to that page instead of my lgin details being submited.
How about putting a checkbox and application should signup for newsletter only when the checkbox is checked. So you can avoid such problems.
All C# applications should call Application.Quit(); in the beginning to avoid any .NET problems.- Unclyclopedia How to use google | Ask smart questions