Telephone based auto-systems???
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Hi I received this requirement. - A telephone user will call a number. The number is connected to a system which will prompt for user authentication. - It may be userid/passwrod authentical or a unique word authentication. This will be only known to the user. It can be changed via phone or through a web-interface. - If could not authenticate in, let's say 3 times, then account is locked and user will have to request unlocking or do it online. - If properly authenticated, then user will be redirected to a queue and next available operator will handle the user. - System will open the default application screen for Operator. This screen will have prefernces set by the user This seems like a regular telephone answering system but I don't have technical idea of creating such system. I am looking for following help: - What are the options for such needs? - Are there any .Net based solutions to this? or any other technologies? - What are the things I need to consider for such systems? Ofcourse security is the TOP priority. Please advise. Thanks Pankaj