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  • C Christian Graus

    So, years ago, I wrote a video jukebox program. It was my first big project where I was in charge of it all. I think it turned out well. They are using a PC with custom input devices through the parallel port. Turns out the new PCs don't have a parallel port and when they buy a card, it doesn't work. So, I was just playing some guitar for a few minutes, when the guy shows up at my house with a PC and input device, hoping I can resolve it for them. I also did some work earlier in the year for them ( I did some for free and quoted on the rest of what they wanted, and they never got me to do the paid work ). I don't mind helping them, and I am not worried about making money from them ( I'd rather have less work ), but this is just the project that keeps rearing it's head. Does anyone else have a project like that ?

    Christian Graus No longer a Microsoft MVP, but still happy to answer your questions.

    realJSOPR Offline
    realJSOPR Offline
    realJSOP
    wrote on last edited by
    #21

    That's precisely the reason I stopped doing contract work 15 years ago, and believe it or not, I actually had to change my phone number so the idiots would stop trying to contact me.

    "Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
    -----
    "...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001

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    • C Christian Graus

      I guess you're right. And I've told him, I'll take a quick look and that's about it. I just hate to leave them stranded.

      Christian Graus No longer a Microsoft MVP, but still happy to answer your questions.

      P Offline
      P Offline
      Paul A Howes
      wrote on last edited by
      #22

      I had a customer like that. He kept bugging me for things, but was really bad about paying me (owed thousands for months.) The next time he called, I told him what my "new" rates were and that I'd be happy to help him. He never called me back. :)

      Paul

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      • C Christian Graus

        Thing is, I don't need the money as much as I need the time. So, I am helping them to be helpful, if you know what I mean, but I don't really want the work. I am also holding off letting them know how my rate has changed since I did this job :-)

        Christian Graus No longer a Microsoft MVP, but still happy to answer your questions.

        V Offline
        V Offline
        vineas
        wrote on last edited by
        #23

        If you really want to get rid of them, charge them your going rate (or possibly more), and have a minimum number of hours per support request. Also offer them the services of a more junior dev who would be happy for the extra work. I'm sure you know someone that would fit into this category.

        ----- In the land of the blind, the one eyed man is king.

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        • K killabyte

          he was a really on to it engineer in his day, but the sun had set on his day he was out of touch and didnt understand that the new software modems that where being produced just didnt have the protocol.

          Josh Gray wrote:

          on their natural enthusiasm to over engineer

          isnt that the case for any engineer? i still want to use the flash new toys when ever i can. although my laziness takes over alot of the time and i just do what i has done before.

          L Offline
          L Offline
          Lost User
          wrote on last edited by
          #24

          killabyte wrote:

          isnt that the case for any engineer? i still want to use the flash new toys when ever i can.

          You'll grow out of it :)

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          • C Christian Graus

            *grin* well, it worked out well, at the time, but they have had changing requirements, and issues related to changes in hardware. If they were using the same boxes they started with, it would all be working just fine.

            Christian Graus No longer a Microsoft MVP, but still happy to answer your questions.

            C Offline
            C Offline
            charlieg
            wrote on last edited by
            #25

            send them to me :) Just found out I need to pay for a wedding ;)

            Charlie Gilley Will program for food...

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            • C Christian Graus

              I guess you're right. And I've told him, I'll take a quick look and that's about it. I just hate to leave them stranded.

              Christian Graus No longer a Microsoft MVP, but still happy to answer your questions.

              G Offline
              G Offline
              ghle
              wrote on last edited by
              #26

              Christian Graus wrote:

              I just hate to leave them stranded.

              Giving them a (paid) alternative that they choose not to pursue does not leave them "stranded". Never say "no" to a customer. Always give them an alternative that you are willing to live with.

              Gary

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              • C Christian Graus

                So, years ago, I wrote a video jukebox program. It was my first big project where I was in charge of it all. I think it turned out well. They are using a PC with custom input devices through the parallel port. Turns out the new PCs don't have a parallel port and when they buy a card, it doesn't work. So, I was just playing some guitar for a few minutes, when the guy shows up at my house with a PC and input device, hoping I can resolve it for them. I also did some work earlier in the year for them ( I did some for free and quoted on the rest of what they wanted, and they never got me to do the paid work ). I don't mind helping them, and I am not worried about making money from them ( I'd rather have less work ), but this is just the project that keeps rearing it's head. Does anyone else have a project like that ?

                Christian Graus No longer a Microsoft MVP, but still happy to answer your questions.

                C Offline
                C Offline
                charlieg
                wrote on last edited by
                #27

                I'm still not sure what you are complaining about :)

                Charlie Gilley Will program for food...

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                • C Christian Graus

                  So, years ago, I wrote a video jukebox program. It was my first big project where I was in charge of it all. I think it turned out well. They are using a PC with custom input devices through the parallel port. Turns out the new PCs don't have a parallel port and when they buy a card, it doesn't work. So, I was just playing some guitar for a few minutes, when the guy shows up at my house with a PC and input device, hoping I can resolve it for them. I also did some work earlier in the year for them ( I did some for free and quoted on the rest of what they wanted, and they never got me to do the paid work ). I don't mind helping them, and I am not worried about making money from them ( I'd rather have less work ), but this is just the project that keeps rearing it's head. Does anyone else have a project like that ?

                  Christian Graus No longer a Microsoft MVP, but still happy to answer your questions.

                  A Offline
                  A Offline
                  Arterion
                  wrote on last edited by
                  #28

                  Christian Graus wrote:

                  Turns out the new PCs don't have a parallel port and when they buy a card, it doesn't work.

                  I find this part very strange. Are you sure they are competent to install a card? Do they have the right drivers for their OS? I would pursue getting the software to work as-is before I even thought about changing the code. In this case, your software obviously works, and has for years -- it's their new computers (and their Parallel cards) that seem to be causing the problem.

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