Customer Service at its worst - Talk Talk
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..and I'm not even a Customer. Talk Talk rang up two days ago and spoke to my wife with some direct marketing nonsense, trying to sell me broadband I suspect. When she told them that the account holder (me) was unavailable (I was at Tesco) they infured she was lying. They could hear the account holder in the room apparently. They then abruptly hung up. They've been calling daily in the afternoon for the last two weeks. Well, I've spent the best part of an hour on the phone trying to register a complaint. They transferred me to Broadband technical help, retentions, and the sales department on route back to where I started, customer 'service'. Of course, there was a huge lag on the line and little grasp of the English language during this charade (except, strangely, in sales). I AM FUMING. I will now write a letter which I can only assume will be utterly ignored. Bargepoles, long ones, my friends.
Regards, Rob Philpott.
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..and I'm not even a Customer. Talk Talk rang up two days ago and spoke to my wife with some direct marketing nonsense, trying to sell me broadband I suspect. When she told them that the account holder (me) was unavailable (I was at Tesco) they infured she was lying. They could hear the account holder in the room apparently. They then abruptly hung up. They've been calling daily in the afternoon for the last two weeks. Well, I've spent the best part of an hour on the phone trying to register a complaint. They transferred me to Broadband technical help, retentions, and the sales department on route back to where I started, customer 'service'. Of course, there was a huge lag on the line and little grasp of the English language during this charade (except, strangely, in sales). I AM FUMING. I will now write a letter which I can only assume will be utterly ignored. Bargepoles, long ones, my friends.
Regards, Rob Philpott.
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..and I'm not even a Customer. Talk Talk rang up two days ago and spoke to my wife with some direct marketing nonsense, trying to sell me broadband I suspect. When she told them that the account holder (me) was unavailable (I was at Tesco) they infured she was lying. They could hear the account holder in the room apparently. They then abruptly hung up. They've been calling daily in the afternoon for the last two weeks. Well, I've spent the best part of an hour on the phone trying to register a complaint. They transferred me to Broadband technical help, retentions, and the sales department on route back to where I started, customer 'service'. Of course, there was a huge lag on the line and little grasp of the English language during this charade (except, strangely, in sales). I AM FUMING. I will now write a letter which I can only assume will be utterly ignored. Bargepoles, long ones, my friends.
Regards, Rob Philpott.
Best response you can make to any telephone seller... Them:"Good Day, I am calling from Annoying Company..." You:[Interrupting]:"How did you get this number?" Them:[Usually Flustered]:"I was given it by my employer" You:"Well, under the terms of the Data Protection Act I would like to know the source of the information you have about me, it's provinance and what controls you have in place regarding it's security and dispersal, also may I take the name of the person there who is designated as the Data Protection Officer?" Them:[Phone gets put down].
------------------------------------ I will never again mention that I was the poster of the One Millionth Lounge Post, nor that it was complete drivel. Dalek Dave
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Best response you can make to any telephone seller... Them:"Good Day, I am calling from Annoying Company..." You:[Interrupting]:"How did you get this number?" Them:[Usually Flustered]:"I was given it by my employer" You:"Well, under the terms of the Data Protection Act I would like to know the source of the information you have about me, it's provinance and what controls you have in place regarding it's security and dispersal, also may I take the name of the person there who is designated as the Data Protection Officer?" Them:[Phone gets put down].
------------------------------------ I will never again mention that I was the poster of the One Millionth Lounge Post, nor that it was complete drivel. Dalek Dave
The efficient version: Them: "Good day, this is Bob from Annoying Company..." You [Interrupting]: Bugger off! [CLICK]
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