Why Orange rocked this weekend (and Phones4u sucked donkeyballs)
-
So Thursday of last week my Blackberry went White Sceen of Death. The phone still physically worked, its just I had no display. I was stupid enough to buy insurance when I bought it, so I knew one way or another it would be fixed - but it was still within 1 year warrenty so I didnt see why I should be without a phone for 2 week swhile the insurance company sent it off to be repaired. So I marched back to the shop where I bought it (Phones4u), and explained to them that while something is under warrenty, it should be replaced if its faulty, not repaired. I should mention that I have neither dropped, or otherwise damaged the phone - it literally worked one minute and not the next. End result, they wouldnt budge. My options were get the insurance to repair it (£10 charge!!!) or, as it was under warranty Phones4u would also send it off to be repaired (no charge while under warranty). So I opt for the latter, and the manager of Phones4u begins going through their process for sending off a phone for repair. *stop* His screen flashes up "Phones4u no longer repair Orange blackberries, contact Orange directly for repairs". S Mr Manager sits on the phone to the bloody indian callcentre on my behalf, and they arrange to send me out a brand new phone next day (thats Sunday!!!) at a time of my choosing, no questions asked. Mr Manager then, rather embarassingly, tells me that "You just got a far better deal from Orange than we could provide you". Phone delivered exactly on time Sunday evening. Well bloody done orange.
-
So Thursday of last week my Blackberry went White Sceen of Death. The phone still physically worked, its just I had no display. I was stupid enough to buy insurance when I bought it, so I knew one way or another it would be fixed - but it was still within 1 year warrenty so I didnt see why I should be without a phone for 2 week swhile the insurance company sent it off to be repaired. So I marched back to the shop where I bought it (Phones4u), and explained to them that while something is under warrenty, it should be replaced if its faulty, not repaired. I should mention that I have neither dropped, or otherwise damaged the phone - it literally worked one minute and not the next. End result, they wouldnt budge. My options were get the insurance to repair it (£10 charge!!!) or, as it was under warranty Phones4u would also send it off to be repaired (no charge while under warranty). So I opt for the latter, and the manager of Phones4u begins going through their process for sending off a phone for repair. *stop* His screen flashes up "Phones4u no longer repair Orange blackberries, contact Orange directly for repairs". S Mr Manager sits on the phone to the bloody indian callcentre on my behalf, and they arrange to send me out a brand new phone next day (thats Sunday!!!) at a time of my choosing, no questions asked. Mr Manager then, rather embarassingly, tells me that "You just got a far better deal from Orange than we could provide you". Phone delivered exactly on time Sunday evening. Well bloody done orange.
My BB did the same thing about 6 months ago - instead of bothering to send it away, I just reloaded the OS by connecting to my PC and running the software I downloaded from the RIM website. Probably took me a couple of hours but at least I didn't have to deal with 'customer service'...!!
Sarchasm : The gulf between the author of sarcastic wit and the person who doesn't get it.
-
My BB did the same thing about 6 months ago - instead of bothering to send it away, I just reloaded the OS by connecting to my PC and running the software I downloaded from the RIM website. Probably took me a couple of hours but at least I didn't have to deal with 'customer service'...!!
Sarchasm : The gulf between the author of sarcastic wit and the person who doesn't get it.
-
So Thursday of last week my Blackberry went White Sceen of Death. The phone still physically worked, its just I had no display. I was stupid enough to buy insurance when I bought it, so I knew one way or another it would be fixed - but it was still within 1 year warrenty so I didnt see why I should be without a phone for 2 week swhile the insurance company sent it off to be repaired. So I marched back to the shop where I bought it (Phones4u), and explained to them that while something is under warrenty, it should be replaced if its faulty, not repaired. I should mention that I have neither dropped, or otherwise damaged the phone - it literally worked one minute and not the next. End result, they wouldnt budge. My options were get the insurance to repair it (£10 charge!!!) or, as it was under warranty Phones4u would also send it off to be repaired (no charge while under warranty). So I opt for the latter, and the manager of Phones4u begins going through their process for sending off a phone for repair. *stop* His screen flashes up "Phones4u no longer repair Orange blackberries, contact Orange directly for repairs". S Mr Manager sits on the phone to the bloody indian callcentre on my behalf, and they arrange to send me out a brand new phone next day (thats Sunday!!!) at a time of my choosing, no questions asked. Mr Manager then, rather embarassingly, tells me that "You just got a far better deal from Orange than we could provide you". Phone delivered exactly on time Sunday evening. Well bloody done orange.
Thats one reason why I have never left Orange, many phones I've had under insurance that have broken, they've replaced in 24hrs.
As barmey as a sack of badgers
-
So Thursday of last week my Blackberry went White Sceen of Death. The phone still physically worked, its just I had no display. I was stupid enough to buy insurance when I bought it, so I knew one way or another it would be fixed - but it was still within 1 year warrenty so I didnt see why I should be without a phone for 2 week swhile the insurance company sent it off to be repaired. So I marched back to the shop where I bought it (Phones4u), and explained to them that while something is under warrenty, it should be replaced if its faulty, not repaired. I should mention that I have neither dropped, or otherwise damaged the phone - it literally worked one minute and not the next. End result, they wouldnt budge. My options were get the insurance to repair it (£10 charge!!!) or, as it was under warranty Phones4u would also send it off to be repaired (no charge while under warranty). So I opt for the latter, and the manager of Phones4u begins going through their process for sending off a phone for repair. *stop* His screen flashes up "Phones4u no longer repair Orange blackberries, contact Orange directly for repairs". S Mr Manager sits on the phone to the bloody indian callcentre on my behalf, and they arrange to send me out a brand new phone next day (thats Sunday!!!) at a time of my choosing, no questions asked. Mr Manager then, rather embarassingly, tells me that "You just got a far better deal from Orange than we could provide you". Phone delivered exactly on time Sunday evening. Well bloody done orange.
-
So Thursday of last week my Blackberry went White Sceen of Death. The phone still physically worked, its just I had no display. I was stupid enough to buy insurance when I bought it, so I knew one way or another it would be fixed - but it was still within 1 year warrenty so I didnt see why I should be without a phone for 2 week swhile the insurance company sent it off to be repaired. So I marched back to the shop where I bought it (Phones4u), and explained to them that while something is under warrenty, it should be replaced if its faulty, not repaired. I should mention that I have neither dropped, or otherwise damaged the phone - it literally worked one minute and not the next. End result, they wouldnt budge. My options were get the insurance to repair it (£10 charge!!!) or, as it was under warranty Phones4u would also send it off to be repaired (no charge while under warranty). So I opt for the latter, and the manager of Phones4u begins going through their process for sending off a phone for repair. *stop* His screen flashes up "Phones4u no longer repair Orange blackberries, contact Orange directly for repairs". S Mr Manager sits on the phone to the bloody indian callcentre on my behalf, and they arrange to send me out a brand new phone next day (thats Sunday!!!) at a time of my choosing, no questions asked. Mr Manager then, rather embarassingly, tells me that "You just got a far better deal from Orange than we could provide you". Phone delivered exactly on time Sunday evening. Well bloody done orange.
Your Orange and my Orange are two completely different Oranges.
If the post was helpful, please vote, eh! Current activities: Book: Devils by Fyodor Dostoyevsky Project: Hospital Automation, final stage Learning: Image analysis, LINQ Now and forever, defiant to the end. What is Multiple Sclerosis[^]?
-
Your Orange and my Orange are two completely different Oranges.
If the post was helpful, please vote, eh! Current activities: Book: Devils by Fyodor Dostoyevsky Project: Hospital Automation, final stage Learning: Image analysis, LINQ Now and forever, defiant to the end. What is Multiple Sclerosis[^]?
Mustafa Ismail Mustafa wrote:
Your Orange and my Orange are two completely different Oranges.
I just googled Orange Jordan and they appear to be the same service providers, but here in the UK orange internet is managed by British Telecom
As barmey as a sack of badgers
-
Mustafa Ismail Mustafa wrote:
Your Orange and my Orange are two completely different Oranges.
I just googled Orange Jordan and they appear to be the same service providers, but here in the UK orange internet is managed by British Telecom
As barmey as a sack of badgers
I meant in the sense that they actually get anything done. Here, Orange (JTC) are well known throughout the multiverse for sucking on galactic donkey balls a la CG's Telstra style.
If the post was helpful, please vote, eh! Current activities: Book: Devils by Fyodor Dostoyevsky Project: Hospital Automation, final stage Learning: Image analysis, LINQ Now and forever, defiant to the end. What is Multiple Sclerosis[^]?
-
So Thursday of last week my Blackberry went White Sceen of Death. The phone still physically worked, its just I had no display. I was stupid enough to buy insurance when I bought it, so I knew one way or another it would be fixed - but it was still within 1 year warrenty so I didnt see why I should be without a phone for 2 week swhile the insurance company sent it off to be repaired. So I marched back to the shop where I bought it (Phones4u), and explained to them that while something is under warrenty, it should be replaced if its faulty, not repaired. I should mention that I have neither dropped, or otherwise damaged the phone - it literally worked one minute and not the next. End result, they wouldnt budge. My options were get the insurance to repair it (£10 charge!!!) or, as it was under warranty Phones4u would also send it off to be repaired (no charge while under warranty). So I opt for the latter, and the manager of Phones4u begins going through their process for sending off a phone for repair. *stop* His screen flashes up "Phones4u no longer repair Orange blackberries, contact Orange directly for repairs". S Mr Manager sits on the phone to the bloody indian callcentre on my behalf, and they arrange to send me out a brand new phone next day (thats Sunday!!!) at a time of my choosing, no questions asked. Mr Manager then, rather embarassingly, tells me that "You just got a far better deal from Orange than we could provide you". Phone delivered exactly on time Sunday evening. Well bloody done orange.
My son has gotten a similar service from O2 and is on his third or fourth CrackBerry though his does tend to get dropped they still replace it.
"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." Red Adair. nils illegitimus carborundum me, me, me
-
So Thursday of last week my Blackberry went White Sceen of Death. The phone still physically worked, its just I had no display. I was stupid enough to buy insurance when I bought it, so I knew one way or another it would be fixed - but it was still within 1 year warrenty so I didnt see why I should be without a phone for 2 week swhile the insurance company sent it off to be repaired. So I marched back to the shop where I bought it (Phones4u), and explained to them that while something is under warrenty, it should be replaced if its faulty, not repaired. I should mention that I have neither dropped, or otherwise damaged the phone - it literally worked one minute and not the next. End result, they wouldnt budge. My options were get the insurance to repair it (£10 charge!!!) or, as it was under warranty Phones4u would also send it off to be repaired (no charge while under warranty). So I opt for the latter, and the manager of Phones4u begins going through their process for sending off a phone for repair. *stop* His screen flashes up "Phones4u no longer repair Orange blackberries, contact Orange directly for repairs". S Mr Manager sits on the phone to the bloody indian callcentre on my behalf, and they arrange to send me out a brand new phone next day (thats Sunday!!!) at a time of my choosing, no questions asked. Mr Manager then, rather embarassingly, tells me that "You just got a far better deal from Orange than we could provide you". Phone delivered exactly on time Sunday evening. Well bloody done orange.
As some of the members here may know, I actually work in the mobile phone industry so I'll shed a little light on this for you.
J4amieC wrote:
while something is under warrenty, it should be replaced if its faulty, not repaired.
Wrong. All faulty products can be replaced or repaired at the retailers choice and they are not required to do one over the other if it were to be disproportionately costly. Therefore, you will most often be offered a repair as the manufacturer will repair at no cost. They must however do it without unreasonable inconvenience to the customer which is why they will often offer you a courtesy phone. The warranty and the contract of sale are two totally different things and the warranty is not provided by the retailer. Check out the Sale of Goods act for more detailed information.
J4amieC wrote:
Phones4u no longer repair Orange blackberries, contact Orange directly for repairs
Correct. Blackberrys are different to any other manufacturer in regard to warranty repair in the UK. The warranty is actually owned by the authorised distributor of the kit. In the case of an Orange blackberry, this is Orange even if you bought it from an independant retailer. The same applies for any other UK network. (If the Blackberry were generic (SIM free) then the warranty would be owned by the supplier (normally 20:20) that the retailer bought it from.) There is no Blackberry warranty repair centre available in the UK to either the trade or public! This leaves the retailer in a very difficult position. You have the right to insist that they get the device repaired (assuming they won't replace) but in the case of a network locked handset the network won't talk to the retailer about the device as it's linked to your account which they can't discuss because of the Data Protection Act! Bottom line, all networks will replace/repair (normally the former) Blackberrys, often the next day, that they have supplied to either you or an independent retailer if you contact them directly. If it's SIM free, the retailer will contact the supplier who will normally do a swap for them. The network/supplier then deal directly with Blackberry. Orange doesn't rock anymore than they did before, they have just fulfilled their obligations under their agreement with Blackberry and unfortunately for 4U (or any other retailer) they are made to look silly by RIM.
Dave