Try b4efore you buy software that stops working when you pay for it!!!
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Dalek Dave wrote:
Some people are so cynical.
Usually with good reason!!
I don't have ADHD, I have ADOS... Attention Deficit oooh SHINY!! If you like cars, check out the Booger Mobile blog | If you feel generous - make a donation to Camp Quality!!
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Dalek Dave wrote:
Some people are so cynical.
Usually with good reason!!
I don't have ADHD, I have ADOS... Attention Deficit oooh SHINY!! If you like cars, check out the Booger Mobile blog | If you feel generous - make a donation to Camp Quality!!
To put this in perspective. We've been in business since 2004. We've sold over 1000 copies with admittedly 60 support cases. It makes me grumpy that non-technical people think they can spin technical BS, that makes no senxe and expect us to fix it!
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To put this in perspective. We've been in business since 2004. We've sold over 1000 copies with admittedly 60 support cases. It makes me grumpy that non-technical people think they can spin technical BS, that makes no senxe and expect us to fix it!
Just so we're clear, I was supporting you...
I don't have ADHD, I have ADOS... Attention Deficit oooh SHINY!! If you like cars, check out the Booger Mobile blog | If you feel generous - make a donation to Camp Quality!!
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A new support case came in the other day, woman complaining about a error message "missing richtx32.ocx" I think to myself *no problem* - I'll reply with some regsvr loving... A couple of emails to and fro and she ends up saying "if it doesn't work I want a refund" I reply with more troubleshooting steps and asking her to answer my questions to aid troubleshooting. And I repeated the message plastered all across our website -> our software is sold on a Try-Before-You-Buy basis. She must think I'm stupid or something, look at this: "I did try it before I purchased it and the demo worked fine the problems only occurred after I paid for it which makes us very concerned about the product as a whole as to wether it is a scam."
Whether she's lying or not, I think you should just give her a refund (with the usual legal email about her needing to uninstall it and deleting the setup etc.)
Regards, Nish
Latest article: Code Project Posts Analyzer for Windows Phone 7 My technology blog: voidnish.wordpress.com
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Just so we're clear, I was supporting you...
I don't have ADHD, I have ADOS... Attention Deficit oooh SHINY!! If you like cars, check out the Booger Mobile blog | If you feel generous - make a donation to Camp Quality!!
Cheers Damian (5), just trying to think of a name for what this is called, it could be a huge market!!! Non-Free Ware Rort Ware Serial Bomb Ware
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Cheers Damian (5), just trying to think of a name for what this is called, it could be a huge market!!! Non-Free Ware Rort Ware Serial Bomb Ware
Yes, I do feel that the rise in online transactions has also lead to a massive increase in blatant fraud, much like CG's thread below (Ebay). Could be that people find it easier to justify to themselves when they aren't face-to-face with someone.
I don't have ADHD, I have ADOS... Attention Deficit oooh SHINY!! If you like cars, check out the Booger Mobile blog | If you feel generous - make a donation to Camp Quality!!
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Whether she's lying or not, I think you should just give her a refund (with the usual legal email about her needing to uninstall it and deleting the setup etc.)
Regards, Nish
Latest article: Code Project Posts Analyzer for Windows Phone 7 My technology blog: voidnish.wordpress.com
Over the years a handful of customers have complained to Paypal after they purchased. In all instances Paypal was on our side and told us to advertise the software as "Non-Tangible" because they said a lot of people try and get free software this way. I've already replied: Can you please tell me the steps so I can reproduce this issue? Do I install the program, put in a serial and then am I suppose to get prompted about a missing ocx file?
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A new support case came in the other day, woman complaining about a error message "missing richtx32.ocx" I think to myself *no problem* - I'll reply with some regsvr loving... A couple of emails to and fro and she ends up saying "if it doesn't work I want a refund" I reply with more troubleshooting steps and asking her to answer my questions to aid troubleshooting. And I repeated the message plastered all across our website -> our software is sold on a Try-Before-You-Buy basis. She must think I'm stupid or something, look at this: "I did try it before I purchased it and the demo worked fine the problems only occurred after I paid for it which makes us very concerned about the product as a whole as to wether it is a scam."
Have you considered asking if you can remote into their system so you can either run the software yourself, or watch them doing so?
I don't have ADHD, I have ADOS... Attention Deficit oooh SHINY!! If you like cars, check out the Booger Mobile blog | If you feel generous - make a donation to Camp Quality!!
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Have you considered asking if you can remote into their system so you can either run the software yourself, or watch them doing so?
I don't have ADHD, I have ADOS... Attention Deficit oooh SHINY!! If you like cars, check out the Booger Mobile blog | If you feel generous - make a donation to Camp Quality!!
Thats the very first troubleshooting step I ask, offering to accommodate her in UK time (I'm in Oz) - she refused.
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Over the years a handful of customers have complained to Paypal after they purchased. In all instances Paypal was on our side and told us to advertise the software as "Non-Tangible" because they said a lot of people try and get free software this way. I've already replied: Can you please tell me the steps so I can reproduce this issue? Do I install the program, put in a serial and then am I suppose to get prompted about a missing ocx file?
Ok, this is a no-win situation for you. As someone who's sold software in the past, I would say it's best NOT to displease a customer. You don't want bad word of mouth publicity. Give her the refund and move on.
Regards, Nish
Latest article: Code Project Posts Analyzer for Windows Phone 7 My technology blog: voidnish.wordpress.com
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Thats the very first troubleshooting step I ask, offering to accommodate her in UK time (I'm in Oz) - she refused.
Bugger. Is there any way you can make the software cease working if you refund her money? (eg: mark it as an invalid registration number etc)
I don't have ADHD, I have ADOS... Attention Deficit oooh SHINY!! If you like cars, check out the Booger Mobile blog | If you feel generous - make a donation to Camp Quality!!
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A new support case came in the other day, woman complaining about a error message "missing richtx32.ocx" I think to myself *no problem* - I'll reply with some regsvr loving... A couple of emails to and fro and she ends up saying "if it doesn't work I want a refund" I reply with more troubleshooting steps and asking her to answer my questions to aid troubleshooting. And I repeated the message plastered all across our website -> our software is sold on a Try-Before-You-Buy basis. She must think I'm stupid or something, look at this: "I did try it before I purchased it and the demo worked fine the problems only occurred after I paid for it which makes us very concerned about the product as a whole as to wether it is a scam."
Did you ask her what her registeration number was and when she paid for it? And who is "us" ... the person she is trying to get a free copy for???
Steve _________________ I C(++) therefore I am
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A new support case came in the other day, woman complaining about a error message "missing richtx32.ocx" I think to myself *no problem* - I'll reply with some regsvr loving... A couple of emails to and fro and she ends up saying "if it doesn't work I want a refund" I reply with more troubleshooting steps and asking her to answer my questions to aid troubleshooting. And I repeated the message plastered all across our website -> our software is sold on a Try-Before-You-Buy basis. She must think I'm stupid or something, look at this: "I did try it before I purchased it and the demo worked fine the problems only occurred after I paid for it which makes us very concerned about the product as a whole as to wether it is a scam."
How much does your software actually cost? Wouldn't it be better reunding the bitch's money instead of getting a reputation of being a scam company? She might not be in the right, but sometimes it's better to compromise instead of sticking rigorously to the rules... There are other things to take into consideration than mere money!
1f y0u c4n r34d 7h15 y0u r3411y n33d 70 g37 14!d Gotta run; I've got people to do and things to see... Don't tell my folks I'm a computer programmer - They think I'm a piano player in a cat house... Da mihi sis crustum Etruscum cum omnibus in eo!
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A new support case came in the other day, woman complaining about a error message "missing richtx32.ocx" I think to myself *no problem* - I'll reply with some regsvr loving... A couple of emails to and fro and she ends up saying "if it doesn't work I want a refund" I reply with more troubleshooting steps and asking her to answer my questions to aid troubleshooting. And I repeated the message plastered all across our website -> our software is sold on a Try-Before-You-Buy basis. She must think I'm stupid or something, look at this: "I did try it before I purchased it and the demo worked fine the problems only occurred after I paid for it which makes us very concerned about the product as a whole as to wether it is a scam."
I understand your frustration but have you ever considered the possibility that she is completely right? Did you try having her troubleshoot things that weren't on you standard checklist for your average stupid customer? She did say that it was working fine "until" she paid for the product. My silly advice to you is to "listen" to what she is saying. Oh, I'm sure she doesn't think you are stupid. I do think she probably feels that "you" think she is stupid though. Always remember that you probably wouldn't have a job where you are at right now if it wasn't for those pesky customers. ;) my 2 cents worth of nothing
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How much does your software actually cost? Wouldn't it be better reunding the bitch's money instead of getting a reputation of being a scam company? She might not be in the right, but sometimes it's better to compromise instead of sticking rigorously to the rules... There are other things to take into consideration than mere money!
1f y0u c4n r34d 7h15 y0u r3411y n33d 70 g37 14!d Gotta run; I've got people to do and things to see... Don't tell my folks I'm a computer programmer - They think I'm a piano player in a cat house... Da mihi sis crustum Etruscum cum omnibus in eo!
Johnny J. wrote:
Wouldn't it be better reunding refunding the bitch's money
Why are you calling her a bitch? I don't know you from Adam but I just learned a whole lot about you from what you just wrote. A difficult woman is a bitch...I will have to remember that one for later. While I'm at it, am I an asshole for calling you out on this? :laugh:
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Johnny J. wrote:
Wouldn't it be better reunding refunding the bitch's money
Why are you calling her a bitch? I don't know you from Adam but I just learned a whole lot about you from what you just wrote. A difficult woman is a bitch...I will have to remember that one for later. While I'm at it, am I an asshole for calling you out on this? :laugh:
I could explain to you why I called her that, but that's irrelevant. Instead of getting hung up on one word and ignoring the rest of the message, you might want to reread my post and extract the information that matters instead...
1f y0u c4n r34d 7h15 y0u r3411y n33d 70 g37 14!d Gotta run; I've got people to do and things to see... Don't tell my folks I'm a computer programmer - They think I'm a piano player in a cat house... Da mihi sis crustum Etruscum cum omnibus in eo!
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I could explain to you why I called her that, but that's irrelevant. Instead of getting hung up on one word and ignoring the rest of the message, you might want to reread my post and extract the information that matters instead...
1f y0u c4n r34d 7h15 y0u r3411y n33d 70 g37 14!d Gotta run; I've got people to do and things to see... Don't tell my folks I'm a computer programmer - They think I'm a piano player in a cat house... Da mihi sis crustum Etruscum cum omnibus in eo!
I did extract what matters Johnny J - that's my whole point. "the bitch's money". You sound very ghetto there. I am glad that you don't work in our PR or customer service department. I am so glad that I don't work with you or for you. :omg: :wtf:
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I did extract what matters Johnny J - that's my whole point. "the bitch's money". You sound very ghetto there. I am glad that you don't work in our PR or customer service department. I am so glad that I don't work with you or for you. :omg: :wtf:
The sentiment is reciprocated - forget I tried to give you a piece of advice - clearly money is all that matters to you. And what can be more "ghetto" than your alias - at least I post under my real name...
1f y0u c4n r34d 7h15 y0u r3411y n33d 70 g37 14!d Gotta run; I've got people to do and things to see... Don't tell my folks I'm a computer programmer - They think I'm a piano player in a cat house... Da mihi sis crustum Etruscum cum omnibus in eo!
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The sentiment is reciprocated - forget I tried to give you a piece of advice - clearly money is all that matters to you. And what can be more "ghetto" than your alias - at least I post under my real name...
1f y0u c4n r34d 7h15 y0u r3411y n33d 70 g37 14!d Gotta run; I've got people to do and things to see... Don't tell my folks I'm a computer programmer - They think I'm a piano player in a cat house... Da mihi sis crustum Etruscum cum omnibus in eo!
Johnny J. wrote:
forget I tried to give you a piece of advice
Why would I want advice from someone who refers to women as bitches.
Johnny J. wrote:
clearly money is all that matters to you
Yes Johnny, it is so clear, to everyone here, that money is all that matters to me. I am a money monger...you got me, guilty as charged.
Johnny J. wrote:
And what can be more "ghetto" than your alias - at least I post under my real name...
A good percentage of this site uses an alias. So I guess we are all ghetto-liscious. ;P
Johnny J. wrote:
The sentiment is reciprocated
I applaud your honesty and candor.