...user rant
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Today I really hate users. User reports a bug. Fine, I ask for the exact steps to reproduce the error. The response I get back is: "Our supervisor has just encountered this issue again after I asked her to try again." Well la de fricken DA! HOW is she getting to the ERROR!!!!!111211 :mad: :mad:
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Today I really hate users. User reports a bug. Fine, I ask for the exact steps to reproduce the error. The response I get back is: "Our supervisor has just encountered this issue again after I asked her to try again." Well la de fricken DA! HOW is she getting to the ERROR!!!!!111211 :mad: :mad:
http://bp3.blogger.com/_bSj8aFzBfxU/RkScUNDVU-I/AAAAAAAAAKQ/4jVaqet22v4/s1600-h/dilbert2007029326511.gif[^]
In real engineering, you do what works in practice, even if the theory says it fails. In social engineering, you do what theory says works, even if it fails in practice.
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Today I really hate users. User reports a bug. Fine, I ask for the exact steps to reproduce the error. The response I get back is: "Our supervisor has just encountered this issue again after I asked her to try again." Well la de fricken DA! HOW is she getting to the ERROR!!!!!111211 :mad: :mad:
I think I got you beat. This afternoon I met with one of our users. She asks me what are the little arrows at the bottom of the screen. I explain as patiently as I can that is how you navigate between records. What does this one do? Takes you to the last the record. :doh: What does this one do? Takes you to the next record. :doh: :doh: Well, at least it explains a few things. Anyway, I stopped at the video store on the way home to get some Star Trek TOS disks. It's been a long week. I am going to have a beer, watch Captain Kirk, and wait for the world to end.
Rhoadie: You need me to do anything else? Ironman: Keep the skies clear.
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I think I got you beat. This afternoon I met with one of our users. She asks me what are the little arrows at the bottom of the screen. I explain as patiently as I can that is how you navigate between records. What does this one do? Takes you to the last the record. :doh: What does this one do? Takes you to the next record. :doh: :doh: Well, at least it explains a few things. Anyway, I stopped at the video store on the way home to get some Star Trek TOS disks. It's been a long week. I am going to have a beer, watch Captain Kirk, and wait for the world to end.
Rhoadie: You need me to do anything else? Ironman: Keep the skies clear.
common it won't be worse as me... yesterday I explained my father in law, whats the difference between 'delete' and 'backspace' button, our conversation lasterd for about 15 minutes X| with my wife sitting next to me :(( even though he was not satisfied that y we need both of them. :mad:
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common it won't be worse as me... yesterday I explained my father in law, whats the difference between 'delete' and 'backspace' button, our conversation lasterd for about 15 minutes X| with my wife sitting next to me :(( even though he was not satisfied that y we need both of them. :mad:
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Today I really hate users. User reports a bug. Fine, I ask for the exact steps to reproduce the error. The response I get back is: "Our supervisor has just encountered this issue again after I asked her to try again." Well la de fricken DA! HOW is she getting to the ERROR!!!!!111211 :mad: :mad:
When I was a techhie, something very close to the last one of these happened to mehttp://www.isms.org.uk/IT%20helpdesk.htm[^]. That one had been doing the rounds just a week previously, and I could hear laughter from the server room, so I thought it was a wind up. I was just about to tell the "prankster" that "[she] should move away from the PC as she is too f**king stupid to use it" (as in the original) when the only woman in the department walked past: It wasn't a prank, and I was a hair's bredth from losing my job. When I switched tack and asked her why she was reporting her PC wasn't working rather than there is a power cut (we needed to know about these anyway) she just said "I just thought I'd make you aware" and hung up, my guess is she realised how stupid she'd been. What saddens me is no-one (other than those in the room at the time) beleive this happened, because the e-mail had been doing the rounds. If you want to read what tech support is like (with a co-worked who is as clueless as a luser) read the Chronicles of George[^]. In IT support nothing surprises me anymore.
Sort of a cross between Lawrence of Arabia and Dilbert.[^]
-Or-
A Dead ringer for Kate Winslett[^]
