Common sense previals...
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The west will (already is in the US) recognising the folly of offshoring work in general. While manufacturing might be better offshored, and Germany is a good example that it isnt, service and high skilled work is badly affected vis quality. (Not that cheap manufactured goods from abroad arent also crap, its just that we dont care)
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Eric__V wrote:
While manufacturing might be better offshored
At the rate wages are rising in the most popular offshore areas even that's becoming debatable. The Economist is putting the total cost[0] of Chinese manufacturing for the US market as exceeding the cost of manufacturing in the US itself within 5 years at current trend rates. Coastal China obviously isn't the only offshore area; but the Chinese interior and most rivals are less attractive due to major infrastructure problems. [0] labor, amount of product in transit, loss of agility due to long supply chain, cultural differences, etc.
3x12=36 2x12=24 1x12=12 0x12=18
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At last, a business realises the folly of overseas call centres: Santander to bring India call centres back to UK[^]. About time: just spent a couple of months talking to the BT call centre in India: what a waste of time: eventually I found a contact in the UK and that got the issue resolved. Most of the call centres I've had the misfortune to deal with overseas end up as Support Prevention centres. It's not the fault of the employees: they're just trying to make a living like everyone else: it's the fault of the bosses who don't care about their cutsomers and show it by providing an incomprehensible non-service that ends up losing them customers. Further and from my own experience, the costs of anything overseas do not remain static or low: over time they rise until they either match or exceed what the local costs would be. That, I'm sure is the reason Santander are relocating. Sorry for the Friday rant. I feel better now. :)
"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." Red Adair. nils illegitimus carborundum me, me, me
I recently tried to go through tech support for a hardware supplier we use. After 'Bangalore Bob' (he insisted his name was Bob) consistently failed to listen to my questions and provided meaningless scripted answers, I gave up on him. Instead, I compiled a list of the company's public e-mail addresses (sales, marketing, and so on). I sent a message to all of them, explaining the poor results of my tech support contact. The message also stated we would be switching to one of their competitors unless I spoke with a real engineer in two working days. This wasn't an empty threat, since this was hardware for a new product and was still open for alternatives. The next day I received a phone call from a salesman apologizing for the tech support confusion. He gave me a contact number for one of their engineers, who helped resolve my issues. Ironically, the salesman was based in the U.K. (I'm in the U.S.).
Software Zen:
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I, on occasion, have to ring an Indian call center. The phone is answered by a man who will say something like "Hello, My name is Frank, how can I help". Because of the accent I ask him if he is in India. He confirms that he is. I then ask him if his name really is Frank. He says no, but they are given western names to make the callers feel more comfortable. It is at this point I make the observation that he has begun the conversation by lying to me, so how can I trust anything he says? I know it is not 'Franks' fault, he is just a man trying to do an awful job (that is to say the job is awful, not that he is doing it badly), but the corporate attitude that you should lie to people is what is at fault.
------------------------------------ I will never again mention that I was the poster of the One Millionth Lounge Post, nor that it was complete drivel. Dalek Dave CCC Link[^] Trolls[^]
Did you read about the call centers in a link in today's CP Daily News? My favorite part is toward the bottom of page three. (http://motherjones.com/politics/2011/05/indian-call-center-americanization?page=3) :laugh:
We were waiting, We were watching. Yes we knew it all along. You were wrong. My Mu[sic] My Films My Windows Programs, etc.
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Eric__V wrote:
While manufacturing might be better offshored
At the rate wages are rising in the most popular offshore areas even that's becoming debatable. The Economist is putting the total cost[0] of Chinese manufacturing for the US market as exceeding the cost of manufacturing in the US itself within 5 years at current trend rates. Coastal China obviously isn't the only offshore area; but the Chinese interior and most rivals are less attractive due to major infrastructure problems. [0] labor, amount of product in transit, loss of agility due to long supply chain, cultural differences, etc.
3x12=36 2x12=24 1x12=12 0x12=18
That is quick. Mind you we saw this with south Korea. It was nowheresville back in the 80s. Loads of manufacturing went there from Japan. A few years later they were striking for higher wages. And look at Japan now. Probably exactly where the US and UK are heading.
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