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  3. Why outsourcing sucks today

Why outsourcing sucks today

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  • R Offline
    R Offline
    Reiss
    wrote on last edited by
    #1

    I need a new laptop for some offshore meetings that I need to attend next week and our outsourced IT provider have a SLA of a month to deliver it :sigh: It's bad enough that a so called specialist IT company need that long to procure and configure a standard build machine, but what kind of half wit agreed the SLA with them in the first place!

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    • R Reiss

      I need a new laptop for some offshore meetings that I need to attend next week and our outsourced IT provider have a SLA of a month to deliver it :sigh: It's bad enough that a so called specialist IT company need that long to procure and configure a standard build machine, but what kind of half wit agreed the SLA with them in the first place!

      M Offline
      M Offline
      Maximilien
      wrote on last edited by
      #2

      What's SLA ?

      Watched code never compiles.

      R 1 Reply Last reply
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      • M Maximilien

        What's SLA ?

        Watched code never compiles.

        R Offline
        R Offline
        Reiss
        wrote on last edited by
        #3

        Service Level Agreement - how long they have to do it before penalty clauses (should) kick in.

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        • R Reiss

          I need a new laptop for some offshore meetings that I need to attend next week and our outsourced IT provider have a SLA of a month to deliver it :sigh: It's bad enough that a so called specialist IT company need that long to procure and configure a standard build machine, but what kind of half wit agreed the SLA with them in the first place!

          J Offline
          J Offline
          Jorgen Andersson
          wrote on last edited by
          #4

          Reiss wrote:

          but what kind of half wit agreed the SLA with them in the first place

          Someone who didn't know what it is? :sigh:

          Light moves faster than sound. That is why some people appear bright, until you hear them speak. List of common misconceptions

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          • R Reiss

            I need a new laptop for some offshore meetings that I need to attend next week and our outsourced IT provider have a SLA of a month to deliver it :sigh: It's bad enough that a so called specialist IT company need that long to procure and configure a standard build machine, but what kind of half wit agreed the SLA with them in the first place!

            D Offline
            D Offline
            Doctor Nick
            wrote on last edited by
            #5

            Reiss wrote:

            what kind of half wit agreed the SLA with them in the first place

            How hot was their sales rep? :-D Honestly though a month is a bit much. I could see maybe two weeks or something like that but then again they're probably just ordering the equipment from Dell or some other place and they themselves probably have to wait a month to get the equipment in order to do the build.

            ------------------------------------- Do not do what has already been done. Absolute power corrupts absolutely.. but it ROCKS absolutely, too.

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            • D Doctor Nick

              Reiss wrote:

              what kind of half wit agreed the SLA with them in the first place

              How hot was their sales rep? :-D Honestly though a month is a bit much. I could see maybe two weeks or something like that but then again they're probably just ordering the equipment from Dell or some other place and they themselves probably have to wait a month to get the equipment in order to do the build.

              ------------------------------------- Do not do what has already been done. Absolute power corrupts absolutely.. but it ROCKS absolutely, too.

              _ Offline
              _ Offline
              _beauw_
              wrote on last edited by
              #6

              It's not just the long SLA that's offensive here, it's the low level of value added over that period of time. Simply buying a computer and putting software on it is a pretty questionable business model... if the client company also runs their internally developer applications in a browser, then there should really be nothing to install anyway. Sure, a developer will need some sort of IDE or compiler, too, but I've never seen an IT department of any sort actually help with that anyway.

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              • R Reiss

                I need a new laptop for some offshore meetings that I need to attend next week and our outsourced IT provider have a SLA of a month to deliver it :sigh: It's bad enough that a so called specialist IT company need that long to procure and configure a standard build machine, but what kind of half wit agreed the SLA with them in the first place!

                L Offline
                L Offline
                Lost User
                wrote on last edited by
                #7

                Reiss wrote:

                what kind of half wit

                You do have managers in your organisation, yes? Some years ago we needed a network router/mux box for our office and offered to buy one from the local store for about £20 and install it ourselves. The boss asked the IT department who refused us permission, went away and ordered (more or less) the same box for over £100 and took three weeks to install it.

                Unrequited desire is character building. OriginalGriff I'm sitting here giving you a standing ovation - Len Goodman

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                • R Reiss

                  I need a new laptop for some offshore meetings that I need to attend next week and our outsourced IT provider have a SLA of a month to deliver it :sigh: It's bad enough that a so called specialist IT company need that long to procure and configure a standard build machine, but what kind of half wit agreed the SLA with them in the first place!

                  W Offline
                  W Offline
                  wizardzz
                  wrote on last edited by
                  #8

                  (Meanwhile, in Q&A) "Pleez urgntz, help build laptop!"

                  "I have a theory that the truth is never told during the nine-to-five hours. " — Hunter S. Thompson

                  D 1 Reply Last reply
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                  • W wizardzz

                    (Meanwhile, in Q&A) "Pleez urgntz, help build laptop!"

                    "I have a theory that the truth is never told during the nine-to-five hours. " — Hunter S. Thompson

                    D Offline
                    D Offline
                    djdanlib 0
                    wrote on last edited by
                    #9

                    Sometimes I wonder what happens to those poor schmucks when they don't get their urgent codez plz urgent.

                    W 1 Reply Last reply
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                    • D djdanlib 0

                      Sometimes I wonder what happens to those poor schmucks when they don't get their urgent codez plz urgent.

                      W Offline
                      W Offline
                      wizardzz
                      wrote on last edited by
                      #10

                      Do you remember, a while back, some poster claimed it was life or death? He had no food, and had to pass a coding project, so he wouldn't starve. I think he said he was from Russia. It was removed after I took a screenshot, but I probably left it on my old work computer.

                      "I have a theory that the truth is never told during the nine-to-five hours. " — Hunter S. Thompson

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