Where are all my e-mails?
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Yesterday morning, I was reconciling the last few bank statements, ready for tax day, when I realized I was missing a couple of months, so I contacted my bank who said they'd e-mail them to me. Several hours later, I noticed that e-mails were no longer downloading from my broadband carrier to Outlook (on my pc) and K-9 (on my tablet). Wondering if the e-mail from the bank was huge and blocking downloads, I tried to go to my broadband carrier's web email client. However, it refused to acknowledge my password! So I clicked the "I forgot my password" thingie (I'm not proud - I read "... for Dummies" books!) but that routine refused to acknowledge my favorite sports team!. So then, I contacted the broadband carrier's techie, who refused to recognize my SSN. Finally, we realized that the account had originally been set up by my wife, and her SSN was accepted. I was given a temporary password, and I updated my profile details to a new password and the correct sports team. I also updated the password on my Outlook and K-9 settings. However, the e-mail from the bank was only a few Kb, (it consisted purely of a link to a secure web page) so that wasn't the cause of the download blockage. Back to broadband techie (a different one), who had me change most of the settings in Outlook (refusing to understand that the original settings had been working for years until yesterday) and telling me to use dropdowns and tabs and stuff which weren't even on my version of Outlook (I told him 3 times that I was using Professional Plus 2010). He gave me the old "it's working on MY box" spiel, implying that the problem was at my end and I wasn't following his instructions properly. Eventually, when none of his suggestions had helped, he said he'd escalate it and someone would contact me today (which they haven't - yet). Later yesterday evening, I noticed that e-mails were flowing normally. I checked my tablet, and the same was happening there too. I can only assume that the problems were with my broadband carrier (or possibly some settings that governed my account at their end) which they fixed, and didn't even bother to let me know, let alone apologize for. What a waste of time!! :doh:
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Yesterday morning, I was reconciling the last few bank statements, ready for tax day, when I realized I was missing a couple of months, so I contacted my bank who said they'd e-mail them to me. Several hours later, I noticed that e-mails were no longer downloading from my broadband carrier to Outlook (on my pc) and K-9 (on my tablet). Wondering if the e-mail from the bank was huge and blocking downloads, I tried to go to my broadband carrier's web email client. However, it refused to acknowledge my password! So I clicked the "I forgot my password" thingie (I'm not proud - I read "... for Dummies" books!) but that routine refused to acknowledge my favorite sports team!. So then, I contacted the broadband carrier's techie, who refused to recognize my SSN. Finally, we realized that the account had originally been set up by my wife, and her SSN was accepted. I was given a temporary password, and I updated my profile details to a new password and the correct sports team. I also updated the password on my Outlook and K-9 settings. However, the e-mail from the bank was only a few Kb, (it consisted purely of a link to a secure web page) so that wasn't the cause of the download blockage. Back to broadband techie (a different one), who had me change most of the settings in Outlook (refusing to understand that the original settings had been working for years until yesterday) and telling me to use dropdowns and tabs and stuff which weren't even on my version of Outlook (I told him 3 times that I was using Professional Plus 2010). He gave me the old "it's working on MY box" spiel, implying that the problem was at my end and I wasn't following his instructions properly. Eventually, when none of his suggestions had helped, he said he'd escalate it and someone would contact me today (which they haven't - yet). Later yesterday evening, I noticed that e-mails were flowing normally. I checked my tablet, and the same was happening there too. I can only assume that the problems were with my broadband carrier (or possibly some settings that governed my account at their end) which they fixed, and didn't even bother to let me know, let alone apologize for. What a waste of time!! :doh:
Something similar happened when I first got my internet hooked up. They tried to install the media package on my computer, but couldn't because I use linux. (they did on my brother computer, and he was NOT happy). The first time I spent a good deal of time on the phone with people who said things like "other clients have linux, and theirs works fine" , like I couldn't set up my own box or something. In the end, because they could not help at all, I used a windoze box to install the software. The internet worked fine, so I formatted the windoze machine back to linux and never had another problem. Their stuff needed to be installed. The fact was, I had a connection, and there was a message in the web browser that told me I had the wrong OS and it needed to download xyz program, and specifically told me I needed a windoze computer. The second time pretty much the same thing happened, but no web browser at all. I spent all my time at home on the phone with them for about a week. When I got my first bill, I called them to cancel my service because I got a bill and still no service. The lady ran me through the "open a dos prompt", to which I get to reply "I don't have a dos prompt, but I can open a terminal". Later it goes to "Did you really type that command? It should have worked, what did it say when you typed it" , so I was laughing and told her "bash - command not found". They were completely clueless. I got escalated to their tier 2 ticket and it was fixed by the time I got home from work. I did get a call from the tech guy making sure I had service, but they never admitted that it wasn't my fault.
If it moves, compile it
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Yesterday morning, I was reconciling the last few bank statements, ready for tax day, when I realized I was missing a couple of months, so I contacted my bank who said they'd e-mail them to me. Several hours later, I noticed that e-mails were no longer downloading from my broadband carrier to Outlook (on my pc) and K-9 (on my tablet). Wondering if the e-mail from the bank was huge and blocking downloads, I tried to go to my broadband carrier's web email client. However, it refused to acknowledge my password! So I clicked the "I forgot my password" thingie (I'm not proud - I read "... for Dummies" books!) but that routine refused to acknowledge my favorite sports team!. So then, I contacted the broadband carrier's techie, who refused to recognize my SSN. Finally, we realized that the account had originally been set up by my wife, and her SSN was accepted. I was given a temporary password, and I updated my profile details to a new password and the correct sports team. I also updated the password on my Outlook and K-9 settings. However, the e-mail from the bank was only a few Kb, (it consisted purely of a link to a secure web page) so that wasn't the cause of the download blockage. Back to broadband techie (a different one), who had me change most of the settings in Outlook (refusing to understand that the original settings had been working for years until yesterday) and telling me to use dropdowns and tabs and stuff which weren't even on my version of Outlook (I told him 3 times that I was using Professional Plus 2010). He gave me the old "it's working on MY box" spiel, implying that the problem was at my end and I wasn't following his instructions properly. Eventually, when none of his suggestions had helped, he said he'd escalate it and someone would contact me today (which they haven't - yet). Later yesterday evening, I noticed that e-mails were flowing normally. I checked my tablet, and the same was happening there too. I can only assume that the problems were with my broadband carrier (or possibly some settings that governed my account at their end) which they fixed, and didn't even bother to let me know, let alone apologize for. What a waste of time!! :doh:
This (and other reasons) is why you don't use your ISP's email service. Just wait until your ISP decides to change its name .. and its domain name. While I don't trust google to respect my Secrecy of Correspondence, I can always add encryption. I can't add stability and/or competence to my ISP.
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This (and other reasons) is why you don't use your ISP's email service. Just wait until your ISP decides to change its name .. and its domain name. While I don't trust google to respect my Secrecy of Correspondence, I can always add encryption. I can't add stability and/or competence to my ISP.
harold aptroot wrote:
Just wait until your ISP decides to change its name .. and its domain name.
had that happen to me when I first started learning/using computers. it was the last time I used the isp's email service
Common sense is not a gift it's a curse. Those of us who have it have to deal with those that don't.... Be careful which toes you step on today, they might be connected to the foot that kicks your butt tomorrow. You can't scare me, I have children.
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harold aptroot wrote:
Just wait until your ISP decides to change its name .. and its domain name.
had that happen to me when I first started learning/using computers. it was the last time I used the isp's email service
Common sense is not a gift it's a curse. Those of us who have it have to deal with those that don't.... Be careful which toes you step on today, they might be connected to the foot that kicks your butt tomorrow. You can't scare me, I have children.
I have email with my personal domain and it has been pretty good for the last few years. However, the storage limit is garbage (something like 250MB). I'm hoping to try Exchange Online, which can work with my domain and I think it has a 25GB limit for the $4/month plan.
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Yesterday morning, I was reconciling the last few bank statements, ready for tax day, when I realized I was missing a couple of months, so I contacted my bank who said they'd e-mail them to me. Several hours later, I noticed that e-mails were no longer downloading from my broadband carrier to Outlook (on my pc) and K-9 (on my tablet). Wondering if the e-mail from the bank was huge and blocking downloads, I tried to go to my broadband carrier's web email client. However, it refused to acknowledge my password! So I clicked the "I forgot my password" thingie (I'm not proud - I read "... for Dummies" books!) but that routine refused to acknowledge my favorite sports team!. So then, I contacted the broadband carrier's techie, who refused to recognize my SSN. Finally, we realized that the account had originally been set up by my wife, and her SSN was accepted. I was given a temporary password, and I updated my profile details to a new password and the correct sports team. I also updated the password on my Outlook and K-9 settings. However, the e-mail from the bank was only a few Kb, (it consisted purely of a link to a secure web page) so that wasn't the cause of the download blockage. Back to broadband techie (a different one), who had me change most of the settings in Outlook (refusing to understand that the original settings had been working for years until yesterday) and telling me to use dropdowns and tabs and stuff which weren't even on my version of Outlook (I told him 3 times that I was using Professional Plus 2010). He gave me the old "it's working on MY box" spiel, implying that the problem was at my end and I wasn't following his instructions properly. Eventually, when none of his suggestions had helped, he said he'd escalate it and someone would contact me today (which they haven't - yet). Later yesterday evening, I noticed that e-mails were flowing normally. I checked my tablet, and the same was happening there too. I can only assume that the problems were with my broadband carrier (or possibly some settings that governed my account at their end) which they fixed, and didn't even bother to let me know, let alone apologize for. What a waste of time!! :doh:
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ian dennis wrote:
my profile details to a new password and the correct sports team.
Hey! How about those...Yankees?...Cubs?...ermmm...Packers?
You're a whole continent off :)
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I have email with my personal domain and it has been pretty good for the last few years. However, the storage limit is garbage (something like 250MB). I'm hoping to try Exchange Online, which can work with my domain and I think it has a 25GB limit for the $4/month plan.
That's why I download to my pc hard drive (via Outlook and personal folders)
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You're a whole continent off :)
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Closer, but no cigar. You really don't think I'm going to volunteer that the answer to my secret question is Bromborough Reserves, do you? Oh damn!
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This (and other reasons) is why you don't use your ISP's email service. Just wait until your ISP decides to change its name .. and its domain name. While I don't trust google to respect my Secrecy of Correspondence, I can always add encryption. I can't add stability and/or competence to my ISP.
This (and other reasons) is why you don't use your ISP's email service.
Just wait until your ISP decides to change its name .. and its domain name.Or when your ISP shuts down for 4 hrs to do an upgrade, and doesn't comes back! They were installing their own new email server, and the person they were leasing service from threw a fit, pushed The Big Red Button prematurely, and made everybody's email accounts disappear. 2 weeks later, they had their system back (I have no idea what OS they were running). I also had a tech friend who signed up for a cable ISP. When the installer showed up with the modem, he took one look at the server rack in his basement, the certifications on the wall, and suggested he NOT install the user program, but didn't say why.
“Cannot find REALITY.SYS...Universe Halted.” ~ God on the phone with Microsoft Customer Support
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This (and other reasons) is why you don't use your ISP's email service.
Just wait until your ISP decides to change its name .. and its domain name.Or when your ISP shuts down for 4 hrs to do an upgrade, and doesn't comes back! They were installing their own new email server, and the person they were leasing service from threw a fit, pushed The Big Red Button prematurely, and made everybody's email accounts disappear. 2 weeks later, they had their system back (I have no idea what OS they were running). I also had a tech friend who signed up for a cable ISP. When the installer showed up with the modem, he took one look at the server rack in his basement, the certifications on the wall, and suggested he NOT install the user program, but didn't say why.
“Cannot find REALITY.SYS...Universe Halted.” ~ God on the phone with Microsoft Customer Support
That's all nothing. Some years ago, a multinational I did some work for decided to completely change its messaging infrastructure. Another multinational was going to be the service provider, and yet another multinational was going to perform the transition. During the second day of the transition, something bad happened. Whatever it was, it left half of all employees (several tens of thousands of people) of the multinational changing its messaging system without email. One day later, the CEOs of the three multinationals were in a meeting. Almost one more week passed before email service was restored to all employees. I think it wasn't just me, but all contractors becoming aware of the problem who had a good laugh on the issue. I can't understand to this day why they went ahead with the migration.