Urgent Australian Telco Developer Meeting
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**** URGENT ****** Last night a customer successfully posted a support email! What? Last night a customer successfully posted a support email! I'm serious. How did they find the link? I don't know. Is that possible? Maybe! there is a 1 in 12 to the power of 10 chance of them finding it. 12 to the power of 10! So that is possible then? I guess so. Of the 10+ required fields they had to fill in, what operating system did they enter? Umm hang on... Windows 7 Windows 7? Yes Well that shouldn't have worked and they confirmed they weren't using wireless? Even worse we sent them a receipt That couldn't be possible. They had to enter a valid pin. They don't exist. Ok so which development team is responsible for this? We are but a new guy started last week. And what, he decided that Windows 7 is a valid operating system? I'm just checking out his task sch... Oh no... yep it was him. Umm Ok. we need to revise our unit testing, that obviously failed Ok Also we need to organise a meeting with the UX team Thats Peter! Peter #%$&##, Ever since he came up with that invoicing format not a single customer could work out... OK, I'll deal with him What about the new kid? What's he like? Bit of an #@## Just give him a warning then. Maybe he just doesn't understand the meaning of Customer Service Well that's the problem, maybe he does What? what, what do you mean? Nothing Anyway I'll talk to sales, we'll keep this "customer" happy and write a report. 12 to the power of 10? Umm hang on.. Umm how many customers do we have? Its a lot. Ok so we could extrapolate that over 200,000 complaints, I mean support issues have been resolved to the customers satisfaction? plus a couple of zeros So maybe this could be a good thing. Don't change anything just yet OK. Organise a meeting with the new guy for Monday week, let him know what it's about What time? Any time, I'll cancel the meeting :), I'll be at an industry conference to talk about pricing.. I mean customer relations
"You get that on the big jobs."
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**** URGENT ****** Last night a customer successfully posted a support email! What? Last night a customer successfully posted a support email! I'm serious. How did they find the link? I don't know. Is that possible? Maybe! there is a 1 in 12 to the power of 10 chance of them finding it. 12 to the power of 10! So that is possible then? I guess so. Of the 10+ required fields they had to fill in, what operating system did they enter? Umm hang on... Windows 7 Windows 7? Yes Well that shouldn't have worked and they confirmed they weren't using wireless? Even worse we sent them a receipt That couldn't be possible. They had to enter a valid pin. They don't exist. Ok so which development team is responsible for this? We are but a new guy started last week. And what, he decided that Windows 7 is a valid operating system? I'm just checking out his task sch... Oh no... yep it was him. Umm Ok. we need to revise our unit testing, that obviously failed Ok Also we need to organise a meeting with the UX team Thats Peter! Peter #%$&##, Ever since he came up with that invoicing format not a single customer could work out... OK, I'll deal with him What about the new kid? What's he like? Bit of an #@## Just give him a warning then. Maybe he just doesn't understand the meaning of Customer Service Well that's the problem, maybe he does What? what, what do you mean? Nothing Anyway I'll talk to sales, we'll keep this "customer" happy and write a report. 12 to the power of 10? Umm hang on.. Umm how many customers do we have? Its a lot. Ok so we could extrapolate that over 200,000 complaints, I mean support issues have been resolved to the customers satisfaction? plus a couple of zeros So maybe this could be a good thing. Don't change anything just yet OK. Organise a meeting with the new guy for Monday week, let him know what it's about What time? Any time, I'll cancel the meeting :), I'll be at an industry conference to talk about pricing.. I mean customer relations
"You get that on the big jobs."
:thumbsup: You know, it does sound somewhat familiar :laugh:
Espen Harlinn Principal Architect, Software - Goodtech Projects & Services AS My LinkedIn Profile