AT&T - Customer Unsupport
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So my wife went with AT&T a couple of weeks ago. They have a $45 per month package with 1GB data. Should be sufficient: I use my phone more than she does and I used 215mb in a month so no way she's going to hit her limit. Or so we thought. Two weeks in she had a text telling her she has hit 1gb. WTF??? Looking at her history seems she has been using the internet in the middle of the night quite a lot. Funny it's only at night. The customer unsupport guy told me we have to switch off cellular data every night before we go to bed to stop it even though we are on pretty decent wifi. Why would the phone use cellular data when it is connected to wifi and why only at night? When I told him I didn't believe him and wanted to talk to a supervisor he hung up on me. Way to go AT&T: looking at various forums seems like this is quite a common problem. I shall be ranting in 140 character bites on Twatter. AT&T: I nominate you for scumbag company of the day. :mad::mad::mad:
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So my wife went with AT&T a couple of weeks ago. They have a $45 per month package with 1GB data. Should be sufficient: I use my phone more than she does and I used 215mb in a month so no way she's going to hit her limit. Or so we thought. Two weeks in she had a text telling her she has hit 1gb. WTF??? Looking at her history seems she has been using the internet in the middle of the night quite a lot. Funny it's only at night. The customer unsupport guy told me we have to switch off cellular data every night before we go to bed to stop it even though we are on pretty decent wifi. Why would the phone use cellular data when it is connected to wifi and why only at night? When I told him I didn't believe him and wanted to talk to a supervisor he hung up on me. Way to go AT&T: looking at various forums seems like this is quite a common problem. I shall be ranting in 140 character bites on Twatter. AT&T: I nominate you for scumbag company of the day. :mad::mad::mad:
You should call back and calmly explain to the (hopfully different) CS rep, what happened and that you would still like to speak to a supervisor or manager. Remember all these calls get recorded so you can refer to them when you write to their marketing department explaining why you are terminating your contract.
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So my wife went with AT&T a couple of weeks ago. They have a $45 per month package with 1GB data. Should be sufficient: I use my phone more than she does and I used 215mb in a month so no way she's going to hit her limit. Or so we thought. Two weeks in she had a text telling her she has hit 1gb. WTF??? Looking at her history seems she has been using the internet in the middle of the night quite a lot. Funny it's only at night. The customer unsupport guy told me we have to switch off cellular data every night before we go to bed to stop it even though we are on pretty decent wifi. Why would the phone use cellular data when it is connected to wifi and why only at night? When I told him I didn't believe him and wanted to talk to a supervisor he hung up on me. Way to go AT&T: looking at various forums seems like this is quite a common problem. I shall be ranting in 140 character bites on Twatter. AT&T: I nominate you for scumbag company of the day. :mad::mad::mad:
That's why I have Tmobile... the coverage isn't as good as some of the others, but their customer support/ service has always been stellar. Now if I can figure out a good way to get rid of Comcast... :doh:
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So my wife went with AT&T a couple of weeks ago. They have a $45 per month package with 1GB data. Should be sufficient: I use my phone more than she does and I used 215mb in a month so no way she's going to hit her limit. Or so we thought. Two weeks in she had a text telling her she has hit 1gb. WTF??? Looking at her history seems she has been using the internet in the middle of the night quite a lot. Funny it's only at night. The customer unsupport guy told me we have to switch off cellular data every night before we go to bed to stop it even though we are on pretty decent wifi. Why would the phone use cellular data when it is connected to wifi and why only at night? When I told him I didn't believe him and wanted to talk to a supervisor he hung up on me. Way to go AT&T: looking at various forums seems like this is quite a common problem. I shall be ranting in 140 character bites on Twatter. AT&T: I nominate you for scumbag company of the day. :mad::mad::mad:
If it's an Android phone, you can individually "ban" applications from using mobile data at all: Go to "Settings", "Data Usage", click on the app, and check the "Restrict background data" box. It then will only connect to the internet via WiFi. I understand you can do something similar for iOS as well.
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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So my wife went with AT&T a couple of weeks ago. They have a $45 per month package with 1GB data. Should be sufficient: I use my phone more than she does and I used 215mb in a month so no way she's going to hit her limit. Or so we thought. Two weeks in she had a text telling her she has hit 1gb. WTF??? Looking at her history seems she has been using the internet in the middle of the night quite a lot. Funny it's only at night. The customer unsupport guy told me we have to switch off cellular data every night before we go to bed to stop it even though we are on pretty decent wifi. Why would the phone use cellular data when it is connected to wifi and why only at night? When I told him I didn't believe him and wanted to talk to a supervisor he hung up on me. Way to go AT&T: looking at various forums seems like this is quite a common problem. I shall be ranting in 140 character bites on Twatter. AT&T: I nominate you for scumbag company of the day. :mad::mad::mad:
Along with what OriginalGriff said, you can also restrict background data for all apps at once by going to data usage and clicking on settings (at least on my S5 there is an option). I recently got my S5 and from what I see, google play and its services tend to be very data hungry. Even if you don't install apps or browse google play for the night, it will run some background processes. Restrict the background data to only work on WiFi and you should be good. It can easily use over 25 MB per night.
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That's why I have Tmobile... the coverage isn't as good as some of the others, but their customer support/ service has always been stellar. Now if I can figure out a good way to get rid of Comcast... :doh:
I have to agree with this. Although I'm looking to switch in the near future to something cheaper, T-Mobile has had great customer service, even though I only use prepaid.
djj55: Nice but may have a permission problem Pete O'Hanlon: He has my permission to run it.
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If it's an Android phone, you can individually "ban" applications from using mobile data at all: Go to "Settings", "Data Usage", click on the app, and check the "Restrict background data" box. It then will only connect to the internet via WiFi. I understand you can do something similar for iOS as well.
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
I borrowed one Android phone for couple of months (Mine broke and I didn't want to buy new one) And about a week ago it started calling random numbers from my contact list. WTE?! The most resent was at 7 am after I was too slow to turn it of. When I picked up the phone it was already dialed the number. I didn't even unlock the b@st@rd. The most embarrassing part was: It was calling my boss in the middle of the night at 7 am ..... When that happened I kindly returned it and turned my 3xxx Nokia back on. That little thing was off for at least 3 years solid and his battery was full when I turned it back on. What a wonderful phones they were.
Microsoft ... the only place where VARIANT_TRUE != true
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That's why I have Tmobile... the coverage isn't as good as some of the others, but their customer support/ service has always been stellar. Now if I can figure out a good way to get rid of Comcast... :doh:
Indeed: I have T-Mobile and whilst I have poor cellular reception where I live, I switched on the T-Mobile WiFi and it works fine. That's $45 for 2GB - think that's the answer! :)
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Along with what OriginalGriff said, you can also restrict background data for all apps at once by going to data usage and clicking on settings (at least on my S5 there is an option). I recently got my S5 and from what I see, google play and its services tend to be very data hungry. Even if you don't install apps or browse google play for the night, it will run some background processes. Restrict the background data to only work on WiFi and you should be good. It can easily use over 25 MB per night.
Thanks: first thing I set on the phones was to turn background refresh off as well as switch of notifications for most apps. We both have similarly setup phones and I've used a quarter of the data in double the time. Neither of us stream video or music and it always uses wifi in the house. My biggest issue was why does she have to turn off cellular data at night? I don't and I do not have the issues. I have tweeted and will se what happens.
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So my wife went with AT&T a couple of weeks ago. They have a $45 per month package with 1GB data. Should be sufficient: I use my phone more than she does and I used 215mb in a month so no way she's going to hit her limit. Or so we thought. Two weeks in she had a text telling her she has hit 1gb. WTF??? Looking at her history seems she has been using the internet in the middle of the night quite a lot. Funny it's only at night. The customer unsupport guy told me we have to switch off cellular data every night before we go to bed to stop it even though we are on pretty decent wifi. Why would the phone use cellular data when it is connected to wifi and why only at night? When I told him I didn't believe him and wanted to talk to a supervisor he hung up on me. Way to go AT&T: looking at various forums seems like this is quite a common problem. I shall be ranting in 140 character bites on Twatter. AT&T: I nominate you for scumbag company of the day. :mad::mad::mad:
Sounds like a phone (configuration) issue rather than a carrier (i.e., AT&T) issue. There are apps available that show you exactly how much data apps are downloading, and how much of that downloading is happening via mobile vs. wifi.
"One man's wage rise is another man's price increase." - Harold Wilson
"Fireproof doesn't mean the fire will never come. It means when the fire comes that you will be able to withstand it." - Michael Simmons
"You can easily judge the character of a man by how he treats those who can do nothing for him." - James D. Miles
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I borrowed one Android phone for couple of months (Mine broke and I didn't want to buy new one) And about a week ago it started calling random numbers from my contact list. WTE?! The most resent was at 7 am after I was too slow to turn it of. When I picked up the phone it was already dialed the number. I didn't even unlock the b@st@rd. The most embarrassing part was: It was calling my boss in the middle of the night at 7 am ..... When that happened I kindly returned it and turned my 3xxx Nokia back on. That little thing was off for at least 3 years solid and his battery was full when I turned it back on. What a wonderful phones they were.
Microsoft ... the only place where VARIANT_TRUE != true
Argonia wrote:
in the middle of the night at 7 am
7AM isn't the middle of the night! :laugh: It's one of the most productive times of day - if only because no one else is up and that means peace and quiet!
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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I borrowed one Android phone for couple of months (Mine broke and I didn't want to buy new one) And about a week ago it started calling random numbers from my contact list. WTE?! The most resent was at 7 am after I was too slow to turn it of. When I picked up the phone it was already dialed the number. I didn't even unlock the b@st@rd. The most embarrassing part was: It was calling my boss in the middle of the night at 7 am ..... When that happened I kindly returned it and turned my 3xxx Nokia back on. That little thing was off for at least 3 years solid and his battery was full when I turned it back on. What a wonderful phones they were.
Microsoft ... the only place where VARIANT_TRUE != true
Argonia wrote:
Nokia back on. That little thing was off for at least 3 years solid and his battery was full when I turned it back on
I assure you, the new Nokia phones are in my experience nothing like they used to be... X|
Common sense is admitting there is cause and effect and that you can exert some control over what you understand.
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So my wife went with AT&T a couple of weeks ago. They have a $45 per month package with 1GB data. Should be sufficient: I use my phone more than she does and I used 215mb in a month so no way she's going to hit her limit. Or so we thought. Two weeks in she had a text telling her she has hit 1gb. WTF??? Looking at her history seems she has been using the internet in the middle of the night quite a lot. Funny it's only at night. The customer unsupport guy told me we have to switch off cellular data every night before we go to bed to stop it even though we are on pretty decent wifi. Why would the phone use cellular data when it is connected to wifi and why only at night? When I told him I didn't believe him and wanted to talk to a supervisor he hung up on me. Way to go AT&T: looking at various forums seems like this is quite a common problem. I shall be ranting in 140 character bites on Twatter. AT&T: I nominate you for scumbag company of the day. :mad::mad::mad:
There is a certain setting on Android phones that tell to disconnect WiFi when phone locks - that maybe the reason for the night usage...Check it... (OT - it is funny how cost differ from place to place - I have two lines, each with 2GB data for only 14$ a month...I wonder if the difference is the same with incomes too...)
Skipper: We'll fix it. Alex: Fix it? How you gonna fix this? Skipper: Grit, spit and a whole lotta duct tape.
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There is a certain setting on Android phones that tell to disconnect WiFi when phone locks - that maybe the reason for the night usage...Check it... (OT - it is funny how cost differ from place to place - I have two lines, each with 2GB data for only 14$ a month...I wonder if the difference is the same with incomes too...)
Skipper: We'll fix it. Alex: Fix it? How you gonna fix this? Skipper: Grit, spit and a whole lotta duct tape.
Kornfeld Eliyahu Peter wrote:
14$ a month
The UK is also much cheaper than the US: it is expensive here to use a cellphone.
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Sounds like a phone (configuration) issue rather than a carrier (i.e., AT&T) issue. There are apps available that show you exactly how much data apps are downloading, and how much of that downloading is happening via mobile vs. wifi.
"One man's wage rise is another man's price increase." - Harold Wilson
"Fireproof doesn't mean the fire will never come. It means when the fire comes that you will be able to withstand it." - Michael Simmons
"You can easily judge the character of a man by how he treats those who can do nothing for him." - James D. Miles
But why only at night and why is it only on her phone and not mine? Also, if we have wifi, why is it even using mobile data???
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Kornfeld Eliyahu Peter wrote:
14$ a month
The UK is also much cheaper than the US: it is expensive here to use a cellphone.
Are you originally from the UK? You used whilst earlier in a post. Just wondering? As for cell phone plans. They are all evil. Some more than others. Example, you may get great customer service with one, but the coverage area is terrible.
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Are you originally from the UK? You used whilst earlier in a post. Just wondering? As for cell phone plans. They are all evil. Some more than others. Example, you may get great customer service with one, but the coverage area is terrible.
Made in the USA, raised in the UK. Best of both. :-)
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There is a certain setting on Android phones that tell to disconnect WiFi when phone locks - that maybe the reason for the night usage...Check it... (OT - it is funny how cost differ from place to place - I have two lines, each with 2GB data for only 14$ a month...I wonder if the difference is the same with incomes too...)
Skipper: We'll fix it. Alex: Fix it? How you gonna fix this? Skipper: Grit, spit and a whole lotta duct tape.
The price is high in some places because they believe they can get it that high. They have better coverage than other companies and other companies cannot compete with them. They are just trying to get as much out of your pocket as they can.
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So my wife went with AT&T a couple of weeks ago. They have a $45 per month package with 1GB data. Should be sufficient: I use my phone more than she does and I used 215mb in a month so no way she's going to hit her limit. Or so we thought. Two weeks in she had a text telling her she has hit 1gb. WTF??? Looking at her history seems she has been using the internet in the middle of the night quite a lot. Funny it's only at night. The customer unsupport guy told me we have to switch off cellular data every night before we go to bed to stop it even though we are on pretty decent wifi. Why would the phone use cellular data when it is connected to wifi and why only at night? When I told him I didn't believe him and wanted to talk to a supervisor he hung up on me. Way to go AT&T: looking at various forums seems like this is quite a common problem. I shall be ranting in 140 character bites on Twatter. AT&T: I nominate you for scumbag company of the day. :mad::mad::mad:
Karel Čapek wrote:
So my wife went with AT&T a couple of weeks ago. They have a $45 per month package with 1GB data.
Is this an iPhone? Well, it could be an update, rouge app or anything really. With iOS 8 you can check to see which apps are eating up your bandwith or battery if so. Should help narrow it down. https://www.yahoo.com/tech/how-to-see-which-apps-are-gobbling-up-the-most-mobile-98247346539.html[^]
Jeremy Falcon
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Karel Čapek wrote:
So my wife went with AT&T a couple of weeks ago. They have a $45 per month package with 1GB data.
Is this an iPhone? Well, it could be an update, rouge app or anything really. With iOS 8 you can check to see which apps are eating up your bandwith or battery if so. Should help narrow it down. https://www.yahoo.com/tech/how-to-see-which-apps-are-gobbling-up-the-most-mobile-98247346539.html[^]
Jeremy Falcon
Nice: I'll look at that when I get home. :thumbsup:
