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  3. Hooray! I Finally caught the exception!

Hooray! I Finally caught the exception!

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helpsales
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  • K kmoorevs

    For over a month, I have had a small nagging issue with a single customer where exporting his reports to pdf generated a report viewer (crystal) error. It was working one day, then the next...kaput! Try as I might, I was never able to reproduce the behavior on any of my test platforms... 'works on my machine'. This morning, another customer called to report the same problem...now it's no longer an isolated issue. So, I fire up the test rigs and let them install the latest batch of windows updates...restart, and BAM! Behavior replicated! :) Now, to track down which of these 20 or so updates is the culprit! :sigh: Edit: It wasn't WU but rather a single missing library missing from the installer! :doh: I couldn't have tracked it down without procmon. :)

    "Go forth into the source" - Neal Morse

    K Offline
    K Offline
    Kevin Marois
    wrote on last edited by
    #8

    caught the exception Crystal Well there ya go!

    If it's not broken, fix it until it is

    J Sander RosselS 2 Replies Last reply
    0
    • J Joan M

      NO PROGRAMMING QUESTIONS IN THE LOUNGE Yes, now even me hates myself... :rolleyes:

      [www.tamautomation.com] | Robots, CNC and PLC machines for grinding and polishing. [YouTube channel]

      K Offline
      K Offline
      kmoorevs
      wrote on last edited by
      #9

      Sorry, it was not intended as a question...just venting a little. :)

      "Go forth into the source" - Neal Morse

      J 1 Reply Last reply
      0
      • K kmoorevs

        Sorry, it was not intended as a question...just venting a little. :)

        "Go forth into the source" - Neal Morse

        J Offline
        J Offline
        Joan M
        wrote on last edited by
        #10

        Just joking, congrats anyway! And good luck finding the devious update... :thumbsup:

        [www.tamautomation.com] | Robots, CNC and PLC machines for grinding and polishing. [YouTube channel]

        https://www.robotecnik.com freelance robots, PLC and CNC programmer.

        1 Reply Last reply
        0
        • N Nish Nishant

          The dreaded conversation. > (developer, in a superior tone) : okay, you need to use the latest version of ABC. I am on 11.7. You need to update to that. > (customer) : I am actually on 12.1. Looks like *you* need to update. > (developer, very meek now) : Oh! uhm yeah, you are right. ahem, I'll get back to you on this. > (customer) : *chortle* Just being anecdotal here (friend of a friend etc.), this never happened to me. :-D

          Regards, Nish


          Website: www.voidnish.com Blog: voidnish.wordpress.com

          P Offline
          P Offline
          PIEBALDconsult
          wrote on last edited by
          #11

          With me it was... They: Are you using v14? Me: No, I'm using v15. They: We haven't certified that yet. :sigh: In reference to database drivers.

          1 Reply Last reply
          0
          • K Kevin Marois

            caught the exception Crystal Well there ya go!

            If it's not broken, fix it until it is

            J Offline
            J Offline
            Jorgen Andersson
            wrote on last edited by
            #12

            Beat me to it.

            Wrong is evil and must be defeated. - Jeff Ello

            1 Reply Last reply
            0
            • K kmoorevs

              For over a month, I have had a small nagging issue with a single customer where exporting his reports to pdf generated a report viewer (crystal) error. It was working one day, then the next...kaput! Try as I might, I was never able to reproduce the behavior on any of my test platforms... 'works on my machine'. This morning, another customer called to report the same problem...now it's no longer an isolated issue. So, I fire up the test rigs and let them install the latest batch of windows updates...restart, and BAM! Behavior replicated! :) Now, to track down which of these 20 or so updates is the culprit! :sigh: Edit: It wasn't WU but rather a single missing library missing from the installer! :doh: I couldn't have tracked it down without procmon. :)

              "Go forth into the source" - Neal Morse

              L Offline
              L Offline
              ledtech3
              wrote on last edited by
              #13

              When in doubt Run Process momitor. Possibly look at a Path Length issue (how long is the string path?) or the path itself (does it have access permission still to the path ?). Are you using a %path% variable, or C:\User\JoUser\Documents type of output path ? Happy hunting

              K M 2 Replies Last reply
              0
              • K Kevin Marois

                caught the exception Crystal Well there ya go!

                If it's not broken, fix it until it is

                Sander RosselS Offline
                Sander RosselS Offline
                Sander Rossel
                wrote on last edited by
                #14

                Beat me to it. [2]

                Visit my blog at Sander's bits - Writing the code you need. Or read my articles at my CodeProject profile.

                Simplicity is prerequisite for reliability. — Edsger W. Dijkstra

                Regards, Sander

                1 Reply Last reply
                0
                • K kmoorevs

                  For over a month, I have had a small nagging issue with a single customer where exporting his reports to pdf generated a report viewer (crystal) error. It was working one day, then the next...kaput! Try as I might, I was never able to reproduce the behavior on any of my test platforms... 'works on my machine'. This morning, another customer called to report the same problem...now it's no longer an isolated issue. So, I fire up the test rigs and let them install the latest batch of windows updates...restart, and BAM! Behavior replicated! :) Now, to track down which of these 20 or so updates is the culprit! :sigh: Edit: It wasn't WU but rather a single missing library missing from the installer! :doh: I couldn't have tracked it down without procmon. :)

                  "Go forth into the source" - Neal Morse

                  Sander RosselS Offline
                  Sander RosselS Offline
                  Sander Rossel
                  wrote on last edited by
                  #15

                  kmoorevs wrote:

                  crystal

                  Worst piece of s*** I've ever worked with. Setting a single property somehow cleared my entire object leaving it in an invalid state that could never be made right. After searching in the deepest and darkest corners of the interwebz I found out I had to set that property using a whole different API (had to add about six references to set a single property), go through some very obscure classes and properties, get a reference to some dictionary, and then set the value of some string key. And all of that had to happen in a very specific order, because if I got a reference to B before getting a reference to A my object would be invalid again. Way to go Crystal. It's a few years back, but I remember commenting my code "the programmer who made this must've been drunk and drugged!" and that was the most serious comment I ever wrote X| None of that was a joke, a matter of speech, or an overreaction. That was how it actually was... :(

                  Visit my blog at Sander's bits - Writing the code you need. Or read my articles at my CodeProject profile.

                  Simplicity is prerequisite for reliability. — Edsger W. Dijkstra

                  Regards, Sander

                  J 1 Reply Last reply
                  0
                  • K kmoorevs

                    For over a month, I have had a small nagging issue with a single customer where exporting his reports to pdf generated a report viewer (crystal) error. It was working one day, then the next...kaput! Try as I might, I was never able to reproduce the behavior on any of my test platforms... 'works on my machine'. This morning, another customer called to report the same problem...now it's no longer an isolated issue. So, I fire up the test rigs and let them install the latest batch of windows updates...restart, and BAM! Behavior replicated! :) Now, to track down which of these 20 or so updates is the culprit! :sigh: Edit: It wasn't WU but rather a single missing library missing from the installer! :doh: I couldn't have tracked it down without procmon. :)

                    "Go forth into the source" - Neal Morse

                    B Offline
                    B Offline
                    Brisingr Aerowing
                    wrote on last edited by
                    #16

                    Crystal Reports is [REDACTED] and needs to be launched into the sun. The 'developers' behind it need to be put in the sun as well.

                    What do you get when you cross a joke with a rhetorical question? The metaphorical solid rear-end expulsions have impacted the metaphorical motorized bladed rotating air movement mechanism. Do questions with multiple question marks annoy you???

                    1 Reply Last reply
                    0
                    • L ledtech3

                      When in doubt Run Process momitor. Possibly look at a Path Length issue (how long is the string path?) or the path itself (does it have access permission still to the path ?). Are you using a %path% variable, or C:\User\JoUser\Documents type of output path ? Happy hunting

                      K Offline
                      K Offline
                      kmoorevs
                      wrote on last edited by
                      #17

                      It's user choice. The error is happening now when the browse destination is supposed to appear. This is all handled internally by the viewer control. For now, I have them printing to a pdf printer as a workaround. Thanks. :)

                      "Go forth into the source" - Neal Morse

                      L 1 Reply Last reply
                      0
                      • L ledtech3

                        When in doubt Run Process momitor. Possibly look at a Path Length issue (how long is the string path?) or the path itself (does it have access permission still to the path ?). Are you using a %path% variable, or C:\User\JoUser\Documents type of output path ? Happy hunting

                        M Offline
                        M Offline
                        Member 8117292
                        wrote on last edited by
                        #18

                        If running Win 10 check the KB 3135173 update..

                        1 Reply Last reply
                        0
                        • K kmoorevs

                          It's user choice. The error is happening now when the browse destination is supposed to appear. This is all handled internally by the viewer control. For now, I have them printing to a pdf printer as a workaround. Thanks. :)

                          "Go forth into the source" - Neal Morse

                          L Offline
                          L Offline
                          ledtech3
                          wrote on last edited by
                          #19

                          try differnet destinations

                          1 Reply Last reply
                          0
                          • Sander RosselS Sander Rossel

                            kmoorevs wrote:

                            crystal

                            Worst piece of s*** I've ever worked with. Setting a single property somehow cleared my entire object leaving it in an invalid state that could never be made right. After searching in the deepest and darkest corners of the interwebz I found out I had to set that property using a whole different API (had to add about six references to set a single property), go through some very obscure classes and properties, get a reference to some dictionary, and then set the value of some string key. And all of that had to happen in a very specific order, because if I got a reference to B before getting a reference to A my object would be invalid again. Way to go Crystal. It's a few years back, but I remember commenting my code "the programmer who made this must've been drunk and drugged!" and that was the most serious comment I ever wrote X| None of that was a joke, a matter of speech, or an overreaction. That was how it actually was... :(

                            Visit my blog at Sander's bits - Writing the code you need. Or read my articles at my CodeProject profile.

                            Simplicity is prerequisite for reliability. — Edsger W. Dijkstra

                            Regards, Sander

                            J Offline
                            J Offline
                            Jorgen Andersson
                            wrote on last edited by
                            #20

                            I can sign that sentiment as well. When we started using Crystal Reports we had a scaling issue, the support was non existent and the was literally hundreds and possibly thousands of people having the same issue. Three versions later it still wasn't fixed and we swapped to Devexpress. Their product wasn't really ripe by that time and we had quite some issues actually, but what a support! They really tried to fix everything for us by the next day, and either gave us a workaround or a fix with the returning mail.

                            Wrong is evil and must be defeated. - Jeff Ello

                            Sander RosselS 1 Reply Last reply
                            0
                            • J Jorgen Andersson

                              I can sign that sentiment as well. When we started using Crystal Reports we had a scaling issue, the support was non existent and the was literally hundreds and possibly thousands of people having the same issue. Three versions later it still wasn't fixed and we swapped to Devexpress. Their product wasn't really ripe by that time and we had quite some issues actually, but what a support! They really tried to fix everything for us by the next day, and either gave us a workaround or a fix with the returning mail.

                              Wrong is evil and must be defeated. - Jeff Ello

                              Sander RosselS Offline
                              Sander RosselS Offline
                              Sander Rossel
                              wrote on last edited by
                              #21

                              Jörgen Andersson wrote:

                              we swapped to Devexpress

                              We've used their WinForms control suite. The controls were beautiful, worked really well, and had lots of features! Whenever we did have a problem or question their support was great. We got the same support you got, usually a reply within 24 hours and more often than not a fix or workaround. I can't recommend DevExpress highly enough! Too bad we couldn't use their reporting suite. Our customer used Crystal and had hundreds of custom made reports. They did have someone who knew how to create Crystal reports, but no one who could create DevExpress reports... :sigh:

                              Visit my blog at Sander's bits - Writing the code you need. Or read my articles at my CodeProject profile.

                              Simplicity is prerequisite for reliability. — Edsger W. Dijkstra

                              Regards, Sander

                              J 1 Reply Last reply
                              0
                              • K kmoorevs

                                For over a month, I have had a small nagging issue with a single customer where exporting his reports to pdf generated a report viewer (crystal) error. It was working one day, then the next...kaput! Try as I might, I was never able to reproduce the behavior on any of my test platforms... 'works on my machine'. This morning, another customer called to report the same problem...now it's no longer an isolated issue. So, I fire up the test rigs and let them install the latest batch of windows updates...restart, and BAM! Behavior replicated! :) Now, to track down which of these 20 or so updates is the culprit! :sigh: Edit: It wasn't WU but rather a single missing library missing from the installer! :doh: I couldn't have tracked it down without procmon. :)

                                "Go forth into the source" - Neal Morse

                                Mike HankeyM Offline
                                Mike HankeyM Offline
                                Mike Hankey
                                wrote on last edited by
                                #22

                                Hope it's not contagious?

                                New version: WinHeist Version 2.2.2 Beta
                                tomorrow (noun): a mystical land where 99% of all human productivity, motivation and achievement is stored.

                                1 Reply Last reply
                                0
                                • Sander RosselS Sander Rossel

                                  Jörgen Andersson wrote:

                                  we swapped to Devexpress

                                  We've used their WinForms control suite. The controls were beautiful, worked really well, and had lots of features! Whenever we did have a problem or question their support was great. We got the same support you got, usually a reply within 24 hours and more often than not a fix or workaround. I can't recommend DevExpress highly enough! Too bad we couldn't use their reporting suite. Our customer used Crystal and had hundreds of custom made reports. They did have someone who knew how to create Crystal reports, but no one who could create DevExpress reports... :sigh:

                                  Visit my blog at Sander's bits - Writing the code you need. Or read my articles at my CodeProject profile.

                                  Simplicity is prerequisite for reliability. — Edsger W. Dijkstra

                                  Regards, Sander

                                  J Offline
                                  J Offline
                                  Jorgen Andersson
                                  wrote on last edited by
                                  #23

                                  Sander Rossel wrote:

                                  but no one who could create DevExpress reports

                                  I could do the switch, so why couldn't they?

                                  Wrong is evil and must be defeated. - Jeff Ello

                                  Sander RosselS 1 Reply Last reply
                                  0
                                  • J Joan M

                                    NO PROGRAMMING QUESTIONS IN THE LOUNGE Yes, now even me hates myself... :rolleyes:

                                    [www.tamautomation.com] | Robots, CNC and PLC machines for grinding and polishing. [YouTube channel]

                                    D Offline
                                    D Offline
                                    dandy72
                                    wrote on last edited by
                                    #24

                                    I see no question in that post.

                                    J 1 Reply Last reply
                                    0
                                    • D dandy72

                                      I see no question in that post.

                                      J Offline
                                      J Offline
                                      Joan M
                                      wrote on last edited by
                                      #25

                                      Neither the joke icon it seems... :laugh:

                                      [www.tamautomation.com] | Robots, CNC and PLC machines for grinding and polishing. [YouTube channel]

                                      https://www.robotecnik.com freelance robots, PLC and CNC programmer.

                                      D 1 Reply Last reply
                                      0
                                      • K kmoorevs

                                        For over a month, I have had a small nagging issue with a single customer where exporting his reports to pdf generated a report viewer (crystal) error. It was working one day, then the next...kaput! Try as I might, I was never able to reproduce the behavior on any of my test platforms... 'works on my machine'. This morning, another customer called to report the same problem...now it's no longer an isolated issue. So, I fire up the test rigs and let them install the latest batch of windows updates...restart, and BAM! Behavior replicated! :) Now, to track down which of these 20 or so updates is the culprit! :sigh: Edit: It wasn't WU but rather a single missing library missing from the installer! :doh: I couldn't have tracked it down without procmon. :)

                                        "Go forth into the source" - Neal Morse

                                        M Offline
                                        M Offline
                                        megaadam
                                        wrote on last edited by
                                        #26

                                        This is probably a rare case of the Y2K-bug.

                                        Life is too shor

                                        1 Reply Last reply
                                        0
                                        • J Joan M

                                          Neither the joke icon it seems... :laugh:

                                          [www.tamautomation.com] | Robots, CNC and PLC machines for grinding and polishing. [YouTube channel]

                                          D Offline
                                          D Offline
                                          dandy72
                                          wrote on last edited by
                                          #27

                                          That was hillaaaaaaaaaaaaaaaaaaarious.

                                          1 Reply Last reply
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