Hooray! I Finally caught the exception!

kmoorevs

For over a month, I have had a small nagging issue with a single customer where exporting his reports to pdf generated a report viewer (crystal) error. It was working one day, then the next...kaput! Try as I might, I was never able to reproduce the behavior on any of my test platforms... 'works on my machine'. This morning, another customer called to report the same problem...now it's no longer an isolated issue. So, I fire up the test rigs and let them install the latest batch of windows updates...restart, and BAM! Behavior replicated! :) Now, to track down which of these 20 or so updates is the culprit! :sigh: Edit: It wasn't WU but rather a single missing library missing from the installer! :doh: I couldn't have tracked it down without procmon. :)

"Go forth into the source" - Neal Morse

Lost User

Don't you just hate it when your customers are more up to date on their machines than you are? :)

Get me coffee and no one gets hurt!

KarstenK

Be careful. Windows 10 is broken on my Asus UEFI-Motherboard. I dont know the exact cause, but it is nasty :((

Press F1 for help or google it. Greetings from Germany

Nish Nishant

The dreaded conversation. > (developer, in a superior tone) : okay, you need to use the latest version of ABC. I am on 11.7. You need to update to that. > (customer) : I am actually on 12.1. Looks like *you* need to update. > (developer, very meek now) : Oh! uhm yeah, you are right. ahem, I'll get back to you on this. > (customer) : *chortle* Just being anecdotal here (friend of a friend etc.), this never happened to me. :-D

Regards, Nish

Website: www.voidnish.com Blog: voidnish.wordpress.com

Joan M

NO PROGRAMMING QUESTIONS IN THE LOUNGE Yes, now even me hates myself... :rolleyes:

[www.tamautomation.com] | Robots, CNC and PLC machines for grinding and polishing. [YouTube channel]

Lost User

What are the symptoms, if you don't mind my asking?

Get me coffee and no one gets hurt!

thatraja

kmoorevs wrote:

where exporting his reports to pdf generated a report viewer (crystal) error. It was working one day, then the next...kaput! So, I fire up the test rigs and let them install the latest batch of windows updates...restart

You didn't mention the error message. This is not an answer. But I think you have to check Processing Jobs Limit[^] .... which is last line of my Tip/Trick[^]

thatraja

Coming soon1 | Coming soon2 | Coming soon3New

Kevin Marois

caught the exception Crystal Well there ya go!

If it's not broken, fix it until it is

kmoorevs

Sorry, it was not intended as a question...just venting a little. :)

"Go forth into the source" - Neal Morse

Joan M

Just joking, congrats anyway! And good luck finding the devious update... :thumbsup:

[www.tamautomation.com] | Robots, CNC and PLC machines for grinding and polishing. [YouTube channel]

PIEBALDconsult

With me it was... They: Are you using v14? Me: No, I'm using v15. They: We haven't certified that yet. :sigh: In reference to database drivers.

Jorgen Andersson

Beat me to it.

Wrong is evil and must be defeated. - Jeff Ello

ledtech3

When in doubt Run Process momitor. Possibly look at a Path Length issue (how long is the string path?) or the path itself (does it have access permission still to the path ?). Are you using a %path% variable, or C:\User\JoUser\Documents type of output path ? Happy hunting

Sander Rossel

Beat me to it. [2]

Visit my blog at Sander's bits - Writing the code you need. Or read my articles at my CodeProject profile.

Simplicity is prerequisite for reliability. — Edsger W. Dijkstra

Regards, Sander

Sander Rossel

kmoorevs wrote:

crystal

Worst piece of s*** I've ever worked with. Setting a single property somehow cleared my entire object leaving it in an invalid state that could never be made right. After searching in the deepest and darkest corners of the interwebz I found out I had to set that property using a whole different API (had to add about six references to set a single property), go through some very obscure classes and properties, get a reference to some dictionary, and then set the value of some string key. And all of that had to happen in a very specific order, because if I got a reference to B before getting a reference to A my object would be invalid again. Way to go Crystal. It's a few years back, but I remember commenting my code "the programmer who made this must've been drunk and drugged!" and that was the most serious comment I ever wrote X| None of that was a joke, a matter of speech, or an overreaction. That was how it actually was... :(

Visit my blog at Sander's bits - Writing the code you need. Or read my articles at my CodeProject profile.

Simplicity is prerequisite for reliability. — Edsger W. Dijkstra

Regards, Sander

Brisingr Aerowing

Crystal Reports is [REDACTED] and needs to be launched into the sun. The 'developers' behind it need to be put in the sun as well.

What do you get when you cross a joke with a rhetorical question? The metaphorical solid rear-end expulsions have impacted the metaphorical motorized bladed rotating air movement mechanism. Do questions with multiple question marks annoy you???

kmoorevs

It's user choice. The error is happening now when the browse destination is supposed to appear. This is all handled internally by the viewer control. For now, I have them printing to a pdf printer as a workaround. Thanks. :)

"Go forth into the source" - Neal Morse

Member 8117292

If running Win 10 check the KB 3135173 update..

ledtech3

try differnet destinations

Jorgen Andersson

I can sign that sentiment as well. When we started using Crystal Reports we had a scaling issue, the support was non existent and the was literally hundreds and possibly thousands of people having the same issue. Three versions later it still wasn't fixed and we swapped to Devexpress. Their product wasn't really ripe by that time and we had quite some issues actually, but what a support! They really tried to fix everything for us by the next day, and either gave us a workaround or a fix with the returning mail.

Wrong is evil and must be defeated. - Jeff Ello