Attention to Details
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I've been working with a vendor on and off to replace functionality in our software that works perfectly (thanks client). For the last two months, I've been using their website API demo to test my work. Every time I send the JSON, the result comes out horribly wrong. I send a note to the vendor. Every time we have a call, the promise its been fixed and tested. Then I repeat test and send them the results. Today, a different engineer for the vendor gets back to me and says my JSON has variables in the wrong place and move them in a very cryptic email. Once I move things around from the format they originally sent to the new one, it magically starts working. Its hard to even express my frustration at the vendor. I've decided not to list the things I would like to do to the original engineer for now bothering to review what I sent for the last two months. This project could have been done if they had attention to details.
Hogan
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I've been working with a vendor on and off to replace functionality in our software that works perfectly (thanks client). For the last two months, I've been using their website API demo to test my work. Every time I send the JSON, the result comes out horribly wrong. I send a note to the vendor. Every time we have a call, the promise its been fixed and tested. Then I repeat test and send them the results. Today, a different engineer for the vendor gets back to me and says my JSON has variables in the wrong place and move them in a very cryptic email. Once I move things around from the format they originally sent to the new one, it magically starts working. Its hard to even express my frustration at the vendor. I've decided not to list the things I would like to do to the original engineer for now bothering to review what I sent for the last two months. This project could have been done if they had attention to details.
Hogan
Um, that's "Attention to Detail". Jus' sayin'.
I wanna be a eunuchs developer! Pass me a bread knife!
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I've been working with a vendor on and off to replace functionality in our software that works perfectly (thanks client). For the last two months, I've been using their website API demo to test my work. Every time I send the JSON, the result comes out horribly wrong. I send a note to the vendor. Every time we have a call, the promise its been fixed and tested. Then I repeat test and send them the results. Today, a different engineer for the vendor gets back to me and says my JSON has variables in the wrong place and move them in a very cryptic email. Once I move things around from the format they originally sent to the new one, it magically starts working. Its hard to even express my frustration at the vendor. I've decided not to list the things I would like to do to the original engineer for now bothering to review what I sent for the last two months. This project could have been done if they had attention to details.
Hogan
I once worked with a client who wanted to send out faxes. Luckily they had some third party tool that did all the heavy lifting. All I had to do was send an email with a PDF attachment to some inbox. No prob. Except that the fax never got sent. The tool they used had no documentation, I could not access the inbox, nor the server where they installed the software. All I knew was "it isn't working." So I called their sysadmin and he checked the logs and the server and the inbox, but he couldn't find anything and he'd call me back. I called him a couple of times over a two week period, but he never had an answer and he never called me. Then, months later, I got a call that I had to fix the faxing issue NOW! So I told this guy I really didn't know anything, he said "hold on, I'll check" and not five minutes later he told me what was wrong and I was able to fix it :doh: Amazing how long a single guy can stall progress :sigh:
Read my (free) ebook Object-Oriented Programming in C# Succinctly. Visit my blog at Sander's bits - Writing the code you need. Or read my articles here on CodeProject.
Simplicity is prerequisite for reliability. — Edsger W. Dijkstra
Regards, Sander
