Cannot send email with outlook (latest) but can with web portal (configuration issue ?)
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Dad is currently in France for a few months, so I cannot help him "live" (I will be there in a month, maybe he can live with it until then). When he is at home (Canada), he can send email with his outlook application; but when he's in France, he cannot. He can receive emails, but not send them out. To send emails, he needs to login to his web email portal. What configuration/setting should I ask him to look at in Outlook ? Anti-Virus: I would expect his anti-virus to prevent receiving emails, but not send them ? Proxi: ??? Firewall: ??? Thanks.
I'd rather be phishing!
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Dad is currently in France for a few months, so I cannot help him "live" (I will be there in a month, maybe he can live with it until then). When he is at home (Canada), he can send email with his outlook application; but when he's in France, he cannot. He can receive emails, but not send them out. To send emails, he needs to login to his web email portal. What configuration/setting should I ask him to look at in Outlook ? Anti-Virus: I would expect his anti-virus to prevent receiving emails, but not send them ? Proxi: ??? Firewall: ??? Thanks.
I'd rather be phishing!
Any error message? He might check/ask about the router used in France. Some have options to deny outgoing SMTP for specific sources (connected devices) and/or white lists for allowed SMTP servers (servers of the provider itself and common ones like GMail). The only other reason I can think of is that his IP address is blocked by the mail provider. While this happens sometimes for address ranges that has been noticed for spamming I have not heard so far for addresses being blocked by location. I suggest to check if the provider uses some blocking (web research first and then optionally by contacting them). For further analysis you/we need some more information: Outlook error message Mail provider (e.g. the SMTP server name) Used internet connection (provider in France)
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Dad is currently in France for a few months, so I cannot help him "live" (I will be there in a month, maybe he can live with it until then). When he is at home (Canada), he can send email with his outlook application; but when he's in France, he cannot. He can receive emails, but not send them out. To send emails, he needs to login to his web email portal. What configuration/setting should I ask him to look at in Outlook ? Anti-Virus: I would expect his anti-virus to prevent receiving emails, but not send them ? Proxi: ??? Firewall: ??? Thanks.
I'd rather be phishing!
Maximilien wrote:
What configuration/setting should I ask him to look at in Outlook ?
I bet his email is from his ISP and he doesn't have the SMTP server set with credentials. When in Canadia he won't need this as he will be using the network the mail server is a part of so it just lets email through. In Outlook go to File -> Account Settings -> Account Settings. Click on the Email Account and click Change. Now click on the More Settings... button this will bring up a dialog box with 4 tabs (I'm on Hosted Exchange so can't see what POP3/IMAP has). One of these if for the Outgoing Server, check the box next to Use the same credentials as Incoming server and he will login to the SMTP server and be allowed to send emails.
Michael Martin Australia "I controlled my laughter and simple said "No,I am very busy,so I can't write any code for you". The moment they heard this all the smiling face turned into a sad looking face and one of them farted. So I had to leave the place as soon as possible." - Mr.Prakash One Fine Saturday. 24/04/2004