I hate the Easy Capture Manager
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Working support tickets can be great to learn about how your customers use the products you create. Recently come into a ton of people that are using Easy Capture Manager (when you press print screen in Windows). The problem is that when they use it, they only capture portions of the screen that they consider useful. Often times this is little more than an error dialog. I want the shot of the whole browser. The URL often has help information in it. Other parts of the screen that users don't care about help me troubleshoot. These screen shots are about as good as no screen shots.
Hogan
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Working support tickets can be great to learn about how your customers use the products you create. Recently come into a ton of people that are using Easy Capture Manager (when you press print screen in Windows). The problem is that when they use it, they only capture portions of the screen that they consider useful. Often times this is little more than an error dialog. I want the shot of the whole browser. The URL often has help information in it. Other parts of the screen that users don't care about help me troubleshoot. These screen shots are about as good as no screen shots.
Hogan
Do these images also come embedded in Word documents?
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Do these images also come embedded in Word documents?
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Working support tickets can be great to learn about how your customers use the products you create. Recently come into a ton of people that are using Easy Capture Manager (when you press print screen in Windows). The problem is that when they use it, they only capture portions of the screen that they consider useful. Often times this is little more than an error dialog. I want the shot of the whole browser. The URL often has help information in it. Other parts of the screen that users don't care about help me troubleshoot. These screen shots are about as good as no screen shots.
Hogan
Sounds about as useful as a customer taking a picture of their laptop screen with their mobile phone. From a dodgy angle. In poor lighting conditions. :doh:
"These people looked deep within my soul and assigned me a number based on the order in which I joined." - Homer
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Sounds about as useful as a customer taking a picture of their laptop screen with their mobile phone. From a dodgy angle. In poor lighting conditions. :doh:
"These people looked deep within my soul and assigned me a number based on the order in which I joined." - Homer
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Working support tickets can be great to learn about how your customers use the products you create. Recently come into a ton of people that are using Easy Capture Manager (when you press print screen in Windows). The problem is that when they use it, they only capture portions of the screen that they consider useful. Often times this is little more than an error dialog. I want the shot of the whole browser. The URL often has help information in it. Other parts of the screen that users don't care about help me troubleshoot. These screen shots are about as good as no screen shots.
Hogan
It could be worse. I get screen 'captures' that are taken with their phone from three feet away. Did I mention they're out of focus and blurred as well? And they're complaining about the position of a button on the screen?
Software Zen:
delete this; -
Working support tickets can be great to learn about how your customers use the products you create. Recently come into a ton of people that are using Easy Capture Manager (when you press print screen in Windows). The problem is that when they use it, they only capture portions of the screen that they consider useful. Often times this is little more than an error dialog. I want the shot of the whole browser. The URL often has help information in it. Other parts of the screen that users don't care about help me troubleshoot. These screen shots are about as good as no screen shots.
Hogan
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I get that too. We have a diagnostic report (an HTML document) that can be generated via three clicks from anywhere in the application. The document is around 8-10MB of useful information, which translates to about 1,000 printed pages. I have received a screen capture of the first page.
Software Zen:
delete this; -
Working support tickets can be great to learn about how your customers use the products you create. Recently come into a ton of people that are using Easy Capture Manager (when you press print screen in Windows). The problem is that when they use it, they only capture portions of the screen that they consider useful. Often times this is little more than an error dialog. I want the shot of the whole browser. The URL often has help information in it. Other parts of the screen that users don't care about help me troubleshoot. These screen shots are about as good as no screen shots.
Hogan
Is this Easy Capture manager part of your product> When I press Ctrl+PrtScn I get a brief flash and an image of both my screens on the clipboard.
Immanentize the Eschaton!
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Is this Easy Capture manager part of your product> When I press Ctrl+PrtScn I get a brief flash and an image of both my screens on the clipboard.
Immanentize the Eschaton!
Its also called the "Snipping Tool". [How to Take Screenshots in Windows 10](https://www.howtogeek.com/226280/how-to-take-screenshots-in-windows-10/)
Hogan
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Its also called the "Snipping Tool". [How to Take Screenshots in Windows 10](https://www.howtogeek.com/226280/how-to-take-screenshots-in-windows-10/)
Hogan
The Snipping Tool has nothing to do with how
PrtScnworks.Immanentize the Eschaton!
