Unexpectedly good results. A pleasant surprise for once
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I recently travelled back from China to the UK. The 4 hour internal flight in China, followed by 13 hour flight to Amsterdam went smoothly with good service. At Amsterdam I found KLM had cancelled my flight back to Birmingham (UK). After much chasing round and being bounced from one agent to another I found they had rebooked me on another airline via Frankfurt. The Frankfurt was delayed so I missed the connection to BHX and had more hassle to get another flight. I knew that I should complain to KLM and ask for compensation for the cancelled flight but didn't fancy the hassle and didn't expect it to be easy or productive. I asked my assistant to chase it up for me. She emailed them with the details and after just a few days I got an email of apology with a voucher for a substantial amount of money, just like that! Now I have to decide how to spend the money ... but my wife will make that easy as well! :-D
Phil
The opinions expressed in this post are not necessarily those of the author, especially if you find them impolite, inaccurate or inflammatory.
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I recently travelled back from China to the UK. The 4 hour internal flight in China, followed by 13 hour flight to Amsterdam went smoothly with good service. At Amsterdam I found KLM had cancelled my flight back to Birmingham (UK). After much chasing round and being bounced from one agent to another I found they had rebooked me on another airline via Frankfurt. The Frankfurt was delayed so I missed the connection to BHX and had more hassle to get another flight. I knew that I should complain to KLM and ask for compensation for the cancelled flight but didn't fancy the hassle and didn't expect it to be easy or productive. I asked my assistant to chase it up for me. She emailed them with the details and after just a few days I got an email of apology with a voucher for a substantial amount of money, just like that! Now I have to decide how to spend the money ... but my wife will make that easy as well! :-D
Phil
The opinions expressed in this post are not necessarily those of the author, especially if you find them impolite, inaccurate or inflammatory.
And you had to tell your wife ? :confused: :laugh:
I'd rather be phishing!