The Pontiac and Vanilla ice-cream
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Here's an excellent story about Customer complaint, problem finding, Pontiacs and vanilla ice cream. The moral: no matter how crazy your users sound, they just might be right... cheers, Chris Maunder
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Here's an excellent story about Customer complaint, problem finding, Pontiacs and vanilla ice cream. The moral: no matter how crazy your users sound, they just might be right... cheers, Chris Maunder
Where did this guy buy his pontiac? Please, please tell me. I'd love to find a car company that would use an engineer (not a mechanic) and send him on a house call night after night until the problem was solved. Fiction Chris, pure fiction. ;P David
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Where did this guy buy his pontiac? Please, please tell me. I'd love to find a car company that would use an engineer (not a mechanic) and send him on a house call night after night until the problem was solved. Fiction Chris, pure fiction. ;P David
Yup, fiction. Or maybe car dealers have better customer service than IT-businesses have ;) - Anders
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Here's an excellent story about Customer complaint, problem finding, Pontiacs and vanilla ice cream. The moral: no matter how crazy your users sound, they just might be right... cheers, Chris Maunder
http://www.snopes.com/autos/techno/icecream.htm Dates back to at least 1978, possibly 1971. FYI, Snopes.com has a bunch of urban legends, most of them with references, citations, history, etc. Very well-done site.