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Dumb Old Program Question

Scheduled Pinned Locked Moved The Lounge
questioncombusinesssalesworkspace
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  • L Lost User

    Got an old customer who is running her business using a custom program that was written years ago. Been recently reinstalled on a Windows 10 computer as the other one died (not sure what was wrong with it) and obviously doesn't run as expected which could be sue to configuration not done on the new computer or just Windows 10 doing things differently. One of the things that ain't working is printing of labels with barcodes. Got the barcode printing software installed but from what I'm told, part way through using it it would dump 2 files to the Desktop that she would double-click to load in the label software and she could print away. The files are not being created, I have looked in C:\Users\\AppData\Local\VirtualStore but the directory is completely empty. Programmer doesn't want to know her (neither do I) so isn't providing any details on where things might be. Anyone have any idea where they might hide? No, I don't know what the files were called, I'm getting a million different names from her and the old husband talking in the background with helpful suggestions, isn't helpful.

    Michael Martin Australia "I controlled my laughter and simple said "No,I am very busy,so I can't write any code for you". The moment they heard this all the smiling face turned into a sad looking face and one of them farted. So I had to leave the place as soon as possible." - Mr.Prakash One Fine Saturday. 24/04/2004

    K Offline
    K Offline
    Kirk 10389821
    wrote on last edited by
    #41

    I would run the program in a VM of Windows 7, and use the old SysInternal Tools to identify the file creation. I have had THESE kinds of problems when going to Windows 8 and Windows 10 from very old code that writes stuff to it's own PROGRAMS folders... ALL due to security differences. Windows DOES NOT want things written "anywhere", data goes in appdata, etc. And running as Admin does not always fix stuff, because the resulting EXPLORER instance is NOT in admin mode, so it may not see the files created. That is the FINAL nail in the coffin. If it is using ANY KIND of share, KNOW THIS: A share created with an ADMIN account is NOT accessible to the USER account, AND VICE VERSA. This crushed us recently on a VM setup where the developer runs as admin, but the use program cannot. AND BAM, the share can only be accessible by one at a time, until you tweak the registry!

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    • L Lost User

      Got an old customer who is running her business using a custom program that was written years ago. Been recently reinstalled on a Windows 10 computer as the other one died (not sure what was wrong with it) and obviously doesn't run as expected which could be sue to configuration not done on the new computer or just Windows 10 doing things differently. One of the things that ain't working is printing of labels with barcodes. Got the barcode printing software installed but from what I'm told, part way through using it it would dump 2 files to the Desktop that she would double-click to load in the label software and she could print away. The files are not being created, I have looked in C:\Users\\AppData\Local\VirtualStore but the directory is completely empty. Programmer doesn't want to know her (neither do I) so isn't providing any details on where things might be. Anyone have any idea where they might hide? No, I don't know what the files were called, I'm getting a million different names from her and the old husband talking in the background with helpful suggestions, isn't helpful.

      Michael Martin Australia "I controlled my laughter and simple said "No,I am very busy,so I can't write any code for you". The moment they heard this all the smiling face turned into a sad looking face and one of them farted. So I had to leave the place as soon as possible." - Mr.Prakash One Fine Saturday. 24/04/2004

      J Offline
      J Offline
      jamesvtoomey
      wrote on last edited by
      #42

      Get a copy of ProcessExplorer from sysinternals.com. It's free: Process Explorer - Windows Sysinternals | Microsoft Docs[^] This program is extremely handy--it will show you every file that is being created/read/etc, along with what registry keys are being read/added/etc. The log files get huge fast, but for a tricky job like this it will be worth its weight in gold. It's helped me track down really weird/obscure stuff like this.

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      • L Lost User

        Got an old customer who is running her business using a custom program that was written years ago. Been recently reinstalled on a Windows 10 computer as the other one died (not sure what was wrong with it) and obviously doesn't run as expected which could be sue to configuration not done on the new computer or just Windows 10 doing things differently. One of the things that ain't working is printing of labels with barcodes. Got the barcode printing software installed but from what I'm told, part way through using it it would dump 2 files to the Desktop that she would double-click to load in the label software and she could print away. The files are not being created, I have looked in C:\Users\\AppData\Local\VirtualStore but the directory is completely empty. Programmer doesn't want to know her (neither do I) so isn't providing any details on where things might be. Anyone have any idea where they might hide? No, I don't know what the files were called, I'm getting a million different names from her and the old husband talking in the background with helpful suggestions, isn't helpful.

        Michael Martin Australia "I controlled my laughter and simple said "No,I am very busy,so I can't write any code for you". The moment they heard this all the smiling face turned into a sad looking face and one of them farted. So I had to leave the place as soon as possible." - Mr.Prakash One Fine Saturday. 24/04/2004

        C Offline
        C Offline
        charlieg
        wrote on last edited by
        #43

        I'd upvote every suggestion that the program is trying to write files in a now restricted space. There are so many butts running around with chunks taken out of them by this security change, mine being one of them. It's an easy change if you have the source code - muahahaha - don't comment on that. As a consultant, I'd say sorry, your code is obsolete, here are some options and here's what it will cost you. Let me know if I can help. :)

        Charlie Gilley <italic>Stuck in a dysfunctional matrix from which I must escape... "Where liberty dwells, there is my country." B. Franklin, 1783 “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759

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        • L Lost User

          Got an old customer who is running her business using a custom program that was written years ago. Been recently reinstalled on a Windows 10 computer as the other one died (not sure what was wrong with it) and obviously doesn't run as expected which could be sue to configuration not done on the new computer or just Windows 10 doing things differently. One of the things that ain't working is printing of labels with barcodes. Got the barcode printing software installed but from what I'm told, part way through using it it would dump 2 files to the Desktop that she would double-click to load in the label software and she could print away. The files are not being created, I have looked in C:\Users\\AppData\Local\VirtualStore but the directory is completely empty. Programmer doesn't want to know her (neither do I) so isn't providing any details on where things might be. Anyone have any idea where they might hide? No, I don't know what the files were called, I'm getting a million different names from her and the old husband talking in the background with helpful suggestions, isn't helpful.

          Michael Martin Australia "I controlled my laughter and simple said "No,I am very busy,so I can't write any code for you". The moment they heard this all the smiling face turned into a sad looking face and one of them farted. So I had to leave the place as soon as possible." - Mr.Prakash One Fine Saturday. 24/04/2004

          K Offline
          K Offline
          Kirill Illenseer
          wrote on last edited by
          #44

          Dunno if someone mentioned that already, but Process Monitor is a fantastic tool and is well-suit for exactly this use case.

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