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The Iceberg Secret

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    John Honan
    wrote on last edited by
    #1

    For all you developers who've ever complained about customer expectations. :-D For all of you who've ever been stressed out with development deadlines. :~ For everyone who can't stand sitting through meetings with users. :rolleyes: You need to know The Iceberg Secret: http://www.joelonsoftware.com/articles/fog0000000356.html[^] John www.silveronion.com[^]

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    • J John Honan

      For all you developers who've ever complained about customer expectations. :-D For all of you who've ever been stressed out with development deadlines. :~ For everyone who can't stand sitting through meetings with users. :rolleyes: You need to know The Iceberg Secret: http://www.joelonsoftware.com/articles/fog0000000356.html[^] John www.silveronion.com[^]

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      Jeremy Falcon
      wrote on last edited by
      #2

      Good read, thanks! Jeremy Falcon

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      • J John Honan

        For all you developers who've ever complained about customer expectations. :-D For all of you who've ever been stressed out with development deadlines. :~ For everyone who can't stand sitting through meetings with users. :rolleyes: You need to know The Iceberg Secret: http://www.joelonsoftware.com/articles/fog0000000356.html[^] John www.silveronion.com[^]

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        Maximilien
        wrote on last edited by
        #3

        (from the article) Important Corollary Three. The dotcom that has the cool, polished looking web site and about four web pages will get a higher valuation than the highly functional dotcom with 3700 years of archives and a default grey background. _Oh, wait, dotcoms aren't worth anything any more. Never mind._ :laugh:


        Maximilien Lincourt For success one must aquire one's self

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        • J John Honan

          For all you developers who've ever complained about customer expectations. :-D For all of you who've ever been stressed out with development deadlines. :~ For everyone who can't stand sitting through meetings with users. :rolleyes: You need to know The Iceberg Secret: http://www.joelonsoftware.com/articles/fog0000000356.html[^] John www.silveronion.com[^]

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          Troy Marchand
          wrote on last edited by
          #4

          Yeah, I agree with most of what was written. But this idea that non-technical people only look 'skin deep' is not only true for them, but I say it even applies for technical people as well. After more than 10 years in the component software business, I have to say that many clients get more caught up on things such as cool screen shots than the functionality of the components. Troy Marchand VP Product Development Dundas Software

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          • T Troy Marchand

            Yeah, I agree with most of what was written. But this idea that non-technical people only look 'skin deep' is not only true for them, but I say it even applies for technical people as well. After more than 10 years in the component software business, I have to say that many clients get more caught up on things such as cool screen shots than the functionality of the components. Troy Marchand VP Product Development Dundas Software

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            Jeremy Falcon
            wrote on last edited by
            #5

            Yeah, I guess we all fall victim of that because people are just visual by nature. I mean, would you rather hear Matrix Reloaded or watch it? Jeremy Falcon

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            • J Jeremy Falcon

              Yeah, I guess we all fall victim of that because people are just visual by nature. I mean, would you rather hear Matrix Reloaded or watch it? Jeremy Falcon

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              Matt Newman
              wrote on last edited by
              #6

              Jeremy Falcon wrote: would you rather hear Matrix Reloaded or watch it? Neither. Matt Praise HIM - Unknown

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              • J Jeremy Falcon

                Yeah, I guess we all fall victim of that because people are just visual by nature. I mean, would you rather hear Matrix Reloaded or watch it? Jeremy Falcon

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                Paul Watson
                wrote on last edited by
                #7

                Jeremy Falcon wrote: I mean, would you rather hear Matrix Reloaded or watch it? While people are visual by nature that is an unfair comparison. It should be "Would you rather watch the Matrix or listen to Bach #9*." Many people will choose Bach #9 :) * I may have that wrong, but you get the point

                Paul Watson
                Bluegrass
                Cape Town, South Africa

                Vivek Rajan wrote (about the Matrix): I assume they are using low colors because they want faster rendering using cheaper hardware... ...Cmon - atleast use 256 colors...

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                • M Matt Newman

                  Jeremy Falcon wrote: would you rather hear Matrix Reloaded or watch it? Neither. Matt Praise HIM - Unknown

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                  Jeremy Falcon
                  wrote on last edited by
                  #8

                  LOL! Jeremy Falcon

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                  • T Troy Marchand

                    Yeah, I agree with most of what was written. But this idea that non-technical people only look 'skin deep' is not only true for them, but I say it even applies for technical people as well. After more than 10 years in the component software business, I have to say that many clients get more caught up on things such as cool screen shots than the functionality of the components. Troy Marchand VP Product Development Dundas Software

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                    John Honan
                    wrote on last edited by
                    #9

                    Troy Marchand wrote: But this idea that non-technical people only look 'skin deep' is not only true for them, but I say it even applies for technical people as well. At least technical people stand some chance of understanding there is a big leap from a prototype 'mock-up' screenshot, to the final fully-functional product. Non-technical people/users/managers see the nice buttons and graphics, and think that's it. I have sat through meetings where people have spent the whole time discussing what colours the textboxes should be, and whether grid columns should be left or right aligned. :rolleyes: UI design and cosmetics are important - But what happens is the users only talk about what they can see (the tip of the iceberg), while you (the developer) are more worried about establishing how the user expects the software to work. John www.silveronion.com[^]

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                    • J John Honan

                      For all you developers who've ever complained about customer expectations. :-D For all of you who've ever been stressed out with development deadlines. :~ For everyone who can't stand sitting through meetings with users. :rolleyes: You need to know The Iceberg Secret: http://www.joelonsoftware.com/articles/fog0000000356.html[^] John www.silveronion.com[^]

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                      brianwelsch
                      wrote on last edited by
                      #10

                      thanks, interesting POV BW "I always wanted to be somebody, but now I realize I should have been more specific." - Lily Tomlin

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                      • M Matt Newman

                        Jeremy Falcon wrote: would you rather hear Matrix Reloaded or watch it? Neither. Matt Praise HIM - Unknown

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                        Rob Manderson
                        wrote on last edited by
                        #11

                        :laugh::laugh::laugh: Rob Manderson http://www.mindprobes.net

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                        • P Paul Watson

                          Jeremy Falcon wrote: I mean, would you rather hear Matrix Reloaded or watch it? While people are visual by nature that is an unfair comparison. It should be "Would you rather watch the Matrix or listen to Bach #9*." Many people will choose Bach #9 :) * I may have that wrong, but you get the point

                          Paul Watson
                          Bluegrass
                          Cape Town, South Africa

                          Vivek Rajan wrote (about the Matrix): I assume they are using low colors because they want faster rendering using cheaper hardware... ...Cmon - atleast use 256 colors...

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                          Jeremy Falcon
                          wrote on last edited by
                          #12

                          Paul Watson wrote: but you get the point I see what you are saying. Some people may enjoy using their sense of hearing over or just as much as sight. And, I agree with that. The point I was trying to make is that our perception would be confined in this instance – just like it is in the client/coder situation. That’s why I stuck with only referring to a movie. They only know what they see on the screen. They aren’t given the choice of understanding it any other way because they do not know the jargon involved. Jeremy Falcon

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                          • P Paul Watson

                            Jeremy Falcon wrote: I mean, would you rather hear Matrix Reloaded or watch it? While people are visual by nature that is an unfair comparison. It should be "Would you rather watch the Matrix or listen to Bach #9*." Many people will choose Bach #9 :) * I may have that wrong, but you get the point

                            Paul Watson
                            Bluegrass
                            Cape Town, South Africa

                            Vivek Rajan wrote (about the Matrix): I assume they are using low colors because they want faster rendering using cheaper hardware... ...Cmon - atleast use 256 colors...

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                            John Honan
                            wrote on last edited by
                            #13

                            Paul Watson wrote: Vivek Rajan wrote (about the Matrix): I assume they are using low colors because they want faster rendering using cheaper hardware... ...Cmon - atleast use 256 colors... :laugh::laugh::laugh::laugh: John www.silveronion.com[^]

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                            • J John Honan

                              Paul Watson wrote: Vivek Rajan wrote (about the Matrix): I assume they are using low colors because they want faster rendering using cheaper hardware... ...Cmon - atleast use 256 colors... :laugh::laugh::laugh::laugh: John www.silveronion.com[^]

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                              Paul Watson
                              wrote on last edited by
                              #14

                              John Honan wrote: :laugh::laugh::laugh::laugh: I could not let it pass by. Vivek, if you are reading this and feel a bit offended then just tell me and I will pull the sig. I don't mean to ridicule you in anyway, I just thought the statement was funny (in a good humoured way.)

                              Paul Watson
                              Bluegrass
                              Cape Town, South Africa

                              Vivek Rajan wrote (about the Matrix): I assume they are using low colors because they want faster rendering using cheaper hardware... ...Cmon - atleast use 256 colors...

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                              • J Jeremy Falcon

                                Paul Watson wrote: but you get the point I see what you are saying. Some people may enjoy using their sense of hearing over or just as much as sight. And, I agree with that. The point I was trying to make is that our perception would be confined in this instance – just like it is in the client/coder situation. That’s why I stuck with only referring to a movie. They only know what they see on the screen. They aren’t given the choice of understanding it any other way because they do not know the jargon involved. Jeremy Falcon

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                                Paul Watson
                                wrote on last edited by
                                #15

                                Jeremy Falcon wrote: They aren’t given the choice of understanding it any other way because they do not know the jargon involved. Good point and quite true. Just on the general topic I find the biggest problem with users and software is they don't experiment. They are afraid that any click they do wrong will destroy the system, delete unrecoverable data. When I get a new app I go wild with it. I click everything, I try everything, I throw caution to the wind. I learn a lot that way. If I am afraid of something terrible going wrong then a backup is the solution. Users must be shown that experimenting is perfectly fine and there is nothing to be afraid of.

                                Paul Watson
                                Bluegrass
                                Cape Town, South Africa

                                Vivek Rajan wrote (about the Matrix): I assume they are using low colors because they want faster rendering using cheaper hardware... ...Cmon - atleast use 256 colors...

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                                • P Paul Watson

                                  John Honan wrote: :laugh::laugh::laugh::laugh: I could not let it pass by. Vivek, if you are reading this and feel a bit offended then just tell me and I will pull the sig. I don't mean to ridicule you in anyway, I just thought the statement was funny (in a good humoured way.)

                                  Paul Watson
                                  Bluegrass
                                  Cape Town, South Africa

                                  Vivek Rajan wrote (about the Matrix): I assume they are using low colors because they want faster rendering using cheaper hardware... ...Cmon - atleast use 256 colors...

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                                  Tom Welch
                                  wrote on last edited by
                                  #16

                                  I have been playing WAY TO MUCH Morrowind. I saw your post Vivek and my brain instantly read "Vivic". In fact, today I had that weird thing happen where every bush or shrub on the roadside made me think things like "Roobrush, Hackle-To Leaf, Heather, Kresh Weed". For those of you who don't understand any of this off topic blather consider yourself lucky. Morrowind[^] is crack for the socially inept (i.e. me).

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                                  • M Matt Newman

                                    Jeremy Falcon wrote: would you rather hear Matrix Reloaded or watch it? Neither. Matt Praise HIM - Unknown

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                                    Paul Watson
                                    wrote on last edited by
                                    #17

                                    Matt Newman wrote: Neither. Your sig adequatley says all I want to say on the matter. ;)

                                    Paul Watson
                                    Bluegrass
                                    Cape Town, South Africa

                                    Vivek Rajan wrote (about the Matrix): I assume they are using low colors because they want faster rendering using cheaper hardware... ...Cmon - atleast use 256 colors...

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                                    • P Paul Watson

                                      Matt Newman wrote: Neither. Your sig adequatley says all I want to say on the matter. ;)

                                      Paul Watson
                                      Bluegrass
                                      Cape Town, South Africa

                                      Vivek Rajan wrote (about the Matrix): I assume they are using low colors because they want faster rendering using cheaper hardware... ...Cmon - atleast use 256 colors...

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                                      Matt Newman
                                      wrote on last edited by
                                      #18

                                      Paul Watson wrote: Your sig adequatley says all I want to say on the matter. Really? I can understand why. Matt BURN HIM! - David Wulff

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                                      • T Troy Marchand

                                        Yeah, I agree with most of what was written. But this idea that non-technical people only look 'skin deep' is not only true for them, but I say it even applies for technical people as well. After more than 10 years in the component software business, I have to say that many clients get more caught up on things such as cool screen shots than the functionality of the components. Troy Marchand VP Product Development Dundas Software

                                        J Offline
                                        J Offline
                                        J Dunlap
                                        wrote on last edited by
                                        #19

                                        Troy Marchand wrote: But this idea that non-technical people only look 'skin deep' is not only true for them, but I say it even applies for technical people as well. True, although the technical people at least notice the rest. I love "slick" UIs, but I also want the program to get the job done. I tend to think of a software as poor quality if it has a "blah" UI, but I just may end up using it more than a different program with a slicker UI if it gets the job done better. I take to the one with the slick UI first, but I'll be turned off to it if it doesn't do its job. Good UIs make a big difference in the customer's satisfaction, so many companies make slick UI's and then skimp on the functionality. They figure the customers will go for the slick UI and then it will be too late by the time they find out how little it can do, or how hard it is to be productive with it. Then there are the people who make a really good program with a poor UI, and wonder why it doesn't sell well. Really, both aspects should be considered in the design. Right now I'm working on a collection of UI components that are both big on "eye candy" and intuitive/easy to use. :) It's a shame how many really good controls have no way of even changing the colors used to draw the control. :(

                                        "Do unto others as you would have them do unto you." - Jesus
                                        "An eye for an eye only makes the whole world blind." - Mahatma Gandhi

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                                        • T Tom Welch

                                          I have been playing WAY TO MUCH Morrowind. I saw your post Vivek and my brain instantly read "Vivic". In fact, today I had that weird thing happen where every bush or shrub on the roadside made me think things like "Roobrush, Hackle-To Leaf, Heather, Kresh Weed". For those of you who don't understand any of this off topic blather consider yourself lucky. Morrowind[^] is crack for the socially inept (i.e. me).

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                                          P Offline
                                          Paul Watson
                                          wrote on last edited by
                                          #20

                                          Tom Welch wrote: Morrowind[^] is crack for the socially inept Up until that bit I understood about three words in your entire post. But once you said that I went BING and realised "Ahhh, like CP is to me. Ok." :rolleyes:

                                          Paul Watson
                                          Bluegrass
                                          Cape Town, South Africa

                                          Vivek Rajan wrote (about the Matrix): I assume they are using low colors because they want faster rendering using cheaper hardware... ...Cmon - atleast use 256 colors...

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