German consumer law - Guarantee vs warranty
-
In Germany, whatever electronics good you buy has in general a 2 year guarantee. How is it different from Warranty? On a side note, If I buy an apple product and it messes up in 2 years, Will apple do a free of charge repair or replace here?
cheers,
Super
------------------------------------------ Too much of good is bad,mix some evil in it
Both mean that the product will stop working one minute after the specified period. :-)
-
Bit of a limbo isn't it.
Wrong is evil and must be defeated. - Jeff Ello
-
Sure you could get your information from random strangers posting on Quora. Personally I would consult the relevant pages on the EU's website, the organisation that creates, maintains and governs these laws, but I'm sure ChunkyLover53's personal opinions are just as valid :)
It seems like the definitions differ a bit between the US and the UK. That could be a source of confusion. I guess we have to ask the Canadians and Aussies who's right here.
Wrong is evil and must be defeated. - Jeff Ello
-
Bit of a limbo isn't it.
Wrong is evil and must be defeated. - Jeff Ello
-
In Germany, whatever electronics good you buy has in general a 2 year guarantee. How is it different from Warranty? On a side note, If I buy an apple product and it messes up in 2 years, Will apple do a free of charge repair or replace here?
cheers,
Super
------------------------------------------ Too much of good is bad,mix some evil in it
For example in Québec : [How to Have Legal Warranties Applied](https://www.opc.gouv.qc.ca/en/consumer/topic/warranties/applying-warranty/application-legal-warranties/) If a product is supposed to have a normal usage lifetime of X years and it breaks/fails before that time, the merchant can refund/replace/replace the product. If the merchant refuses, then you can go to small claims court or civil courts depending on the $$$ amount.
I'd rather be phishing!
-
The guarantee is mandatory in law and can't be circumvented. The warranty is optional and provided by the vendor (or manufacturer). In the real world the vendor will focus on the warranty and claim that is the be-all-end-all as the warranty is usually easier to wriggle out of, however the warranty is in addition to the guarantee, it doesn't replace it.
Warranties are also a scam, most times. The company knows that 98% of the time, the product will not fail at all over 3 years, with normal use. So they guarantee the product for 3 years. Then they try to sell you a Warranty for this 3 years for free replacement and/or repair if something goes wrong under normal conditions (see the fine print), knowing that nothing will ever go wrong (98% of the time). Big money being made on warranties. Edit: there is also a reliable statistical number of people that will get warranties. So, they mark down the product price making you think that you are getting a deal, then sell you the $65 warranty and they ended up getting the full price they really wanted from you. You go home thinking you are awesome because you got your lawn mower on sale and a great 3 year warranty.
-
I thought the UK wasn't in the EU anymore.
Wrong is evil and must be defeated. - Jeff Ello
We're talking about German law, not UK law. Regardless, consumer laws in Europe are laws that each country has created because the EU ordered them to, so the consumer laws in the UK are UK laws and the consumer laws in Germany are German laws, they were just crafted in such a way as to appease the EU. When we're out of the EU fully those laws will remain as they are UK laws, the difference being that we could change them if we wanted to, we don't have to do things because the EU tells us to. It is unlikely those laws will change though, every civilised country gives its citizens these protections, we're not going to let consumers be ripped off just because we've left the EU.
-
In Germany, whatever electronics good you buy has in general a 2 year guarantee. How is it different from Warranty? On a side note, If I buy an apple product and it messes up in 2 years, Will apple do a free of charge repair or replace here?
cheers,
Super
------------------------------------------ Too much of good is bad,mix some evil in it
I believe it's the difference between Garantie and Gewährleistung.
Wrong is evil and must be defeated. - Jeff Ello
-
Jörgen Andersson wrote:
But i know that in Swedish we have only one word.
You only have one word in Swedish? :wtf: How do you ever communicate anything? :sigh:
musefan wrote:
How do you ever communicate anything?
Hands? English?
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
-
Guarantee means they are confident they did a good job and it won't break. Warranty means they skipped testing and hope you don't claim when it does break.
:thumbsup::thumbsup::thumbsup: That's something easy to understand :laugh: :laugh:
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
-
I believe it's the difference between Garantie and Gewährleistung.
Wrong is evil and must be defeated. - Jeff Ello
That's what I was going to say...
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
-
musefan wrote:
How do you ever communicate anything?
Hands? English?
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
-
It might be a petting talk or a non KSS talk too :rolleyes: ;P :laugh:
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
-
musefan wrote:
How do you ever communicate anything?
Hands? English?
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
Isn't communicating with your hands called Italian?
Did you ever see history portrayed as an old man with a wise brow and pulseless heart, weighing all things in the balance of reason? Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful? --Zachris Topelius Training a telescope on one’s own belly button will only reveal lint. You like that? You go right on staring at it. I prefer looking at galaxies. -- Sarah Hoyt
-
Isn't communicating with your hands called Italian?
Did you ever see history portrayed as an old man with a wise brow and pulseless heart, weighing all things in the balance of reason? Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful? --Zachris Topelius Training a telescope on one’s own belly button will only reveal lint. You like that? You go right on staring at it. I prefer looking at galaxies. -- Sarah Hoyt
:laugh: :laugh: :thumbsup: Could be spanish too, but italians still move them a bit more than us.
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
-
Given the current situation, membership of the EU (or not) is not so important. But soon we will be free.
We're already, unequivocally, out. I don't understand people who say we're half-in, half-out. We left at the end of January. We're now in what's jokingly called a "transition" but is nothing of the sort. The word implies a partial status, a phasing in/out, a continuous change; yet during the "transition" period, NOTHING is changing. There are some NEW arrangements in place temporarily, some of which MAY become permanent; that is not a transition, and it's not the same as being "in". You also can't be "transitioning" when the next state is not yet agreed! (We are not yet safe from some new arrangement which may shackle us to the EU of course, but that's an entirely separate matter).
-
We're already, unequivocally, out. I don't understand people who say we're half-in, half-out. We left at the end of January. We're now in what's jokingly called a "transition" but is nothing of the sort. The word implies a partial status, a phasing in/out, a continuous change; yet during the "transition" period, NOTHING is changing. There are some NEW arrangements in place temporarily, some of which MAY become permanent; that is not a transition, and it's not the same as being "in". You also can't be "transitioning" when the next state is not yet agreed! (We are not yet safe from some new arrangement which may shackle us to the EU of course, but that's an entirely separate matter).