BT Home Hub 6
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You mean you have to urinate on the router? ;-)
Couldn't hurt!
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There isn't any commands, the diagnostic test is just for show. What they are really doing is assessing you as a person. They are trying to identify how much of a PITA you might be and will ultimately weigh up the cost of dealing with your support calls vs the cost of just replacing your line... sounds like the new line is cheaper! :-D
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how much of a PITA you might be and will ultimately weigh up the cost of dealing with your support calls vs the cost of just replacing your line...
I spent so long on hold I got cut off twice. I keep raising faults, they won't or can't fix...
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how much of a PITA you might be and will ultimately weigh up the cost of dealing with your support calls vs the cost of just replacing your line...
I spent so long on hold I got cut off twice. I keep raising faults, they won't or can't fix...
Yeah, I feel with phone/internet there seems to be a lot of "hope" from the provider that things just work and/or people don't complain. I always get the impression they don't have a clue what they are doing when I raise a problem. Thankfully my current provider has be problem free (other than the initial install a few years back).
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jsc42 wrote:
They used the Ethernet port on the router to see diagnostic information. [...] Does anyone know what the commands they used were and / or how to access the diagnostic features, as it would be very useful.
How much did you see? Did they telnet in or do it via a web page?
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Could this[^] explain your problem?
Robust Services Core | Software Techniques for Lemmings | Articles
The fox knows many things, but the hedgehog knows one big thing. -
When you connect a PC to the ethernet port you should be able get to the router's web page. On most routers you can also do this via the admin IP address. Once there you should be able to do whatever the engineers did.
I can get to the router's web page by entering its IP address from any browser on the network (but not via its URI). I am guessing that what they did was some hidden page in the admin area because they borrowed the card with the admin password to access it. However, the things they were talking about - logs of line drops, histories of renegotiating line speeds etc - do not seem to be in any menued pages from the admin web page.
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I can get to the router's web page by entering its IP address from any browser on the network (but not via its URI). I am guessing that what they did was some hidden page in the admin area because they borrowed the card with the admin password to access it. However, the things they were talking about - logs of line drops, histories of renegotiating line speeds etc - do not seem to be in any menued pages from the admin web page.
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Unfortunately, I couldn't see what they were doing - they had some hand-held devices, somewhat bigger than a smart phone; a bit like those awful touch screen things that delivery drivers make you sign your name with a finger.
Ah, in that case I've run out of suggestions. Sorry. :sigh:
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I have a BT Home Hub 6 (as you may have guessed from the subject line). It keeps dropping off line. I had a couple of engineers (sent by BT) come round. They used the Ethernet port on the router to see diagnostic information. They confirmed that there was a problem and that it was not caused by anything on my side of the system but was external (i.e. on BT's side). Does anyone know what the commands they used were and / or how to access the diagnostic features, as it would be very useful. The documented Admin pages available from the router for normal users are, to put in mildly, somewhat underwhelming.
jsc42 wrote:
Does anyone know what the commands they used were
If you didn't make a point of asking the engineer, when he was standing in your living room, what the password he was using to log into the control panel of the modem was, then it's too late now. That said, you could wait for the service to go south again (which from the tone of this post seems to be one of those pending inevitabilities which one savors like they savor a Korean stir-fry made of inshore hagfish) so be sure to ask then. It's hit or miss these days. There was a time when the password was common knowledge and everybody could use it to actually set the appropriate up/down speeds. And being in contact with tech support you could brag in realtime how the modem was this or the modem was that. But lately, the password is more proprietary. If you ask for it from the guy in your living room he'll hem and haw and say something like "well, I shouldn't do this" then give it to you. Or, as was the case once back at the turn of the century, "where can I leave my laptop open to the multitab control panel app where the password is in the clear while I use your lavatory?". And you could ... well ... "see" it and write it down. Good luck with all that. I'd say just go with an internationally renowned broadband service provider and ditch that small start-up "their copper" cable straddler. It's ultimately cheaper by the way AND more reliable.
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jsc42 wrote:
Does anyone know what the commands they used were
If you didn't make a point of asking the engineer, when he was standing in your living room, what the password he was using to log into the control panel of the modem was, then it's too late now. That said, you could wait for the service to go south again (which from the tone of this post seems to be one of those pending inevitabilities which one savors like they savor a Korean stir-fry made of inshore hagfish) so be sure to ask then. It's hit or miss these days. There was a time when the password was common knowledge and everybody could use it to actually set the appropriate up/down speeds. And being in contact with tech support you could brag in realtime how the modem was this or the modem was that. But lately, the password is more proprietary. If you ask for it from the guy in your living room he'll hem and haw and say something like "well, I shouldn't do this" then give it to you. Or, as was the case once back at the turn of the century, "where can I leave my laptop open to the multitab control panel app where the password is in the clear while I use your lavatory?". And you could ... well ... "see" it and write it down. Good luck with all that. I'd say just go with an internationally renowned broadband service provider and ditch that small start-up "their copper" cable straddler. It's ultimately cheaper by the way AND more reliable.
RedDk wrote:
But lately, the password is more proprietary. If you ask for it from the guy in your living room he'll hem and haw and say something like "well, I shouldn't do this" then give it to you
I understand that the current method to get such things is to use hidden cameras to covertly watch all angles of the room and ensure that one is able to track everything entered into their device. Allegedly. Security, innit.
