Issue Tracking Tools
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We are looking for a simple issue tracking system to improve the formality/structure of our bug reporting / fixing / testing cycle. We don't really need anything complicated like SLA management, time spent on issue, milestones etc. Things we would like: - somewhere to describe the issue - somewhere to describe the fix - a basic priority for the issue - a basic classification for the issue (e.g., documentation issue, bug, feature request) - ability to search the issue/fix database - record who fixed the issue, and when - record who tested the fix, and when - SVN integration would be nice (but somewhere to record the commits related to the fix would do) Most of the things we've looked at so far are way more complicated (and/or expensive) than we require (we have 2.5 devs and 1 support person, developing a very complex, niche technical product with a 20+yr old code-base), but I'm interested to know what others are using (especially if you are in a small team). Cheers.
How about a big honkin' Excel spreadsheet sitting in a shared network folder on Fred's laptop? [whistles and wanders quietly away]
Software Zen:
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We are looking for a simple issue tracking system to improve the formality/structure of our bug reporting / fixing / testing cycle. We don't really need anything complicated like SLA management, time spent on issue, milestones etc. Things we would like: - somewhere to describe the issue - somewhere to describe the fix - a basic priority for the issue - a basic classification for the issue (e.g., documentation issue, bug, feature request) - ability to search the issue/fix database - record who fixed the issue, and when - record who tested the fix, and when - SVN integration would be nice (but somewhere to record the commits related to the fix would do) Most of the things we've looked at so far are way more complicated (and/or expensive) than we require (we have 2.5 devs and 1 support person, developing a very complex, niche technical product with a 20+yr old code-base), but I'm interested to know what others are using (especially if you are in a small team). Cheers.
Hello, I can recommend redmine. https://www.redmine.org I have used it for years as a free install on a local linux box. Stores its data within PostgreSQL, MySQL or MariaDB. Links/integrates to various source control programs. I have it linked to svn and git. So you can see the check ins against the tickets. And review the changes without ever leaving redmine. There are hosts for it too, though i've never used them so can't suggest one. Hope that helps. Cheerio