Install script that won't run? Really?
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Do you play user and install the (really) final uploaded version of your software? I think most of us do. I recently downloaded some virtual server backup software, supports both Microsoft and Vmware (we run a couple of ESXi servers). The seller is a well known Windows backup software company, I see them recommended here. There are free and licensed versions, both Windows and Linux. As per usual, the free version is restricted but it will do the basics and would be a good way to test the waters, so to speak. I liked the idea of running it from a minimal Linux virtual machine, so I downloaded that version. They say that it is supported on Ubuntu 20.04, a little back level. Silly me, I figured that meant minimum level. So, I tried to install it on a Debian 11.5 system. I should have seen the light when the setup shell script wouldn't run, giving a "substitution error". Loosely interpreted, that means the shebang is screwed up. Really? An install script that won't run? Fixing that led to more errors than I could shake a stick at. Contacting support via email, I graciously pointed out how to fix their script and asked if it would run on Debian (Ubuntu is based on Debian) or anything newer than 20.04. Support responded the next day, with the suggestion to download from "this URL". They had ignored my attachment of the command line session. English was obviously not their native language but they did fine. The download was the same file, with the same result. So, I did the obvious and created a VM with Ubuntu to see if I could run it there. I got it to install, the instructions said to "click on it" to run it. Click on what? There is no GUI, it runs in the browser. Opening the index.html file in Firefox showed a spinney forever. I contacted support again and they asked me to send the log from "C:\program files blah blah". C drive on Linux? I finally manually started the services, changed some permissions and got it to run in Firefox. It isn't the free version, so it won't run without a license. Now, I recognize that I reside out in the lunatic fringes where the Linux folks dwell, but why would they bother? Would you put something like that for download on your web site? If you do, why wouldn't you have a support person with some knowledge of Linux? I guess the dumbest part was when I fixed the install script and kept trying. Maybe it was done with lowcode.
>64 Some days the dragon wins. Suck it up.