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  3. I like simple problems.

I like simple problems.

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  • OriginalGriffO Offline
    OriginalGriffO Offline
    OriginalGriff
    wrote on last edited by
    #1

    Got a call from a friends mother (97, and generally OK on a computer - she can do 1 sheet booklets in Word, which makes her a wizard in my book): she can't print. OK, go over to see her1. And it's pretty obvious: there are 183 documents in the print queue, but the first one wants a special paper size and the printer needs confirmation that it's loaded. Empty the print queue,2 confirm the paper tray,3 print a document. I like simple problems! 1 Because I've played the "fix it over the telephone" game with her before and it's quicker to jump in the car 2 Because they are all duplicates on the "Maybe it'll work this time" theory 3 Because she never reads the display on the printer

    "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt AntiTwitter: @DalekDave is now a follower!

    "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
    "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt

    S L 2 Replies Last reply
    0
    • OriginalGriffO OriginalGriff

      Got a call from a friends mother (97, and generally OK on a computer - she can do 1 sheet booklets in Word, which makes her a wizard in my book): she can't print. OK, go over to see her1. And it's pretty obvious: there are 183 documents in the print queue, but the first one wants a special paper size and the printer needs confirmation that it's loaded. Empty the print queue,2 confirm the paper tray,3 print a document. I like simple problems! 1 Because I've played the "fix it over the telephone" game with her before and it's quicker to jump in the car 2 Because they are all duplicates on the "Maybe it'll work this time" theory 3 Because she never reads the display on the printer

      "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt AntiTwitter: @DalekDave is now a follower!

      S Offline
      S Offline
      Slacker007
      wrote on last edited by
      #2

      To be fair, these are printer problems that people have been having for 20 years now, give or take? That is why the are simple. Old school problems. I find that the more complicated crap gets, the more complicated the problems get. Might be nothing to it, just an observation that may or may not be accurate on my part. Glad the issue at hand was simple enough to fix. :thumbsup:

      G 1 Reply Last reply
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      • OriginalGriffO OriginalGriff

        Got a call from a friends mother (97, and generally OK on a computer - she can do 1 sheet booklets in Word, which makes her a wizard in my book): she can't print. OK, go over to see her1. And it's pretty obvious: there are 183 documents in the print queue, but the first one wants a special paper size and the printer needs confirmation that it's loaded. Empty the print queue,2 confirm the paper tray,3 print a document. I like simple problems! 1 Because I've played the "fix it over the telephone" game with her before and it's quicker to jump in the car 2 Because they are all duplicates on the "Maybe it'll work this time" theory 3 Because she never reads the display on the printer

        "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt AntiTwitter: @DalekDave is now a follower!

        L Offline
        L Offline
        Lost User
        wrote on last edited by
        #3

        "Office" printers (not my own) have always been a mystery to me. I usually circle until someone else clears the "error messages" or whatever.

        "Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I

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        • S Slacker007

          To be fair, these are printer problems that people have been having for 20 years now, give or take? That is why the are simple. Old school problems. I find that the more complicated crap gets, the more complicated the problems get. Might be nothing to it, just an observation that may or may not be accurate on my part. Glad the issue at hand was simple enough to fix. :thumbsup:

          G Offline
          G Offline
          Gary R Wheeler
          wrote on last edited by
          #4

          Slacker007 wrote:

          I find that the more complicated crap gets, the more complicated the problems get

          We build commercial ink-jet printers, where a printing system is 40-80 feet long, and typically costs $1.5-2.5M. We ain't your grandma's DeskJet. You would not believe how complicated things get. We had a problem several years ago where image registration would drift by a pixel or more over time. It seemed to vary with the amount of ink used in the job, but it wasn't very determinate. After lengthy investigation, we discovered that the press roller used to measure position using a tachometer changed diameter from being heated by the paper going over it. We have to dry the ink (more ink, more power on the dryers), and one of these tach rollers was positioned badly. We moved the roller and switched to one made from a different kind of steel to solve the problem.

          Software Zen: delete this;

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