My TV/Monitor woes have ended
-
I contacted samsung support again, this time more expecting I'd probably just end up venting my frustration at samsung (otherwise nicely) at a poor employee because I didn't expect them to fix my problem (as I said not my first time). To be clear, I don't abuse customer service staff, it's not their fault but I make my dissatisfaction pretty plain at the same time. I posted about this before, but basically I use a large 4k SmartTV as my dev machine monitor for reasons. It worked fine until samsung updated the firmware on it behind my back. Ever since it would start in the "Samsung TV" streaming service complete with sound whenever you turn it on. I'm often awake between like 2-4am. Furiously mashing the volume down button on my remote as soon as i power on, prepping to power off if the firmware lags and starts samsung tv before the volume hits zero. It was quite a bit more anxiety inducing than what I paid for. I finally found the magic sauce, thanks to this employee, who basically A) Got it to remember the source, and not automatically select a source for me B) Got it to not start with the home menu shown anymore (it always had before, and I just lived with it) After some further digging, I found out how to enable full range for the HDMI signal on the TV. QLED ain't OLED but I'll take even their "fake" HDR if they're offering. Expanded black range. woo It's a fine monitor now. Better than when I started, so I guess my sister isn't getting a newish TV after all. I'm still buying LG next time.
Check out my IoT graphics library here: https://honeythecodewitch.com/gfx And my IoT UI/User Experience library here: https://honeythecodewitch.com/uix
-
I contacted samsung support again, this time more expecting I'd probably just end up venting my frustration at samsung (otherwise nicely) at a poor employee because I didn't expect them to fix my problem (as I said not my first time). To be clear, I don't abuse customer service staff, it's not their fault but I make my dissatisfaction pretty plain at the same time. I posted about this before, but basically I use a large 4k SmartTV as my dev machine monitor for reasons. It worked fine until samsung updated the firmware on it behind my back. Ever since it would start in the "Samsung TV" streaming service complete with sound whenever you turn it on. I'm often awake between like 2-4am. Furiously mashing the volume down button on my remote as soon as i power on, prepping to power off if the firmware lags and starts samsung tv before the volume hits zero. It was quite a bit more anxiety inducing than what I paid for. I finally found the magic sauce, thanks to this employee, who basically A) Got it to remember the source, and not automatically select a source for me B) Got it to not start with the home menu shown anymore (it always had before, and I just lived with it) After some further digging, I found out how to enable full range for the HDMI signal on the TV. QLED ain't OLED but I'll take even their "fake" HDR if they're offering. Expanded black range. woo It's a fine monitor now. Better than when I started, so I guess my sister isn't getting a newish TV after all. I'm still buying LG next time.
Check out my IoT graphics library here: https://honeythecodewitch.com/gfx And my IoT UI/User Experience library here: https://honeythecodewitch.com/uix
honey the codewitch wrote:
I'm still buying LG next time.
A 'TV' or a 'Monitor'? Just curious because for my computer I just always buy the second because that is what I look for. I suspect I should probably always buy a monitor even when I want a TV because I plug in the sources anyways. The 'smart' stuff is useless to me.
-
honey the codewitch wrote:
I'm still buying LG next time.
A 'TV' or a 'Monitor'? Just curious because for my computer I just always buy the second because that is what I look for. I suspect I should probably always buy a monitor even when I want a TV because I plug in the sources anyways. The 'smart' stuff is useless to me.
The smart stuff is actually useful to me, because it means this monitor can serve double duty when I'm not at my desk working and hubby or I want to catch something on netflix. I could live without it, but at a significant degradation to the usability of my space. The primary reason I went with a TV however, was that it was a relatively inexpensive way to get 55 inches at 4k. I don't like multi monitor configurations, so I use one big screen like it was 4 1080 monitors.
Check out my IoT graphics library here: https://honeythecodewitch.com/gfx And my IoT UI/User Experience library here: https://honeythecodewitch.com/uix
-
I contacted samsung support again, this time more expecting I'd probably just end up venting my frustration at samsung (otherwise nicely) at a poor employee because I didn't expect them to fix my problem (as I said not my first time). To be clear, I don't abuse customer service staff, it's not their fault but I make my dissatisfaction pretty plain at the same time. I posted about this before, but basically I use a large 4k SmartTV as my dev machine monitor for reasons. It worked fine until samsung updated the firmware on it behind my back. Ever since it would start in the "Samsung TV" streaming service complete with sound whenever you turn it on. I'm often awake between like 2-4am. Furiously mashing the volume down button on my remote as soon as i power on, prepping to power off if the firmware lags and starts samsung tv before the volume hits zero. It was quite a bit more anxiety inducing than what I paid for. I finally found the magic sauce, thanks to this employee, who basically A) Got it to remember the source, and not automatically select a source for me B) Got it to not start with the home menu shown anymore (it always had before, and I just lived with it) After some further digging, I found out how to enable full range for the HDMI signal on the TV. QLED ain't OLED but I'll take even their "fake" HDR if they're offering. Expanded black range. woo It's a fine monitor now. Better than when I started, so I guess my sister isn't getting a newish TV after all. I'm still buying LG next time.
Check out my IoT graphics library here: https://honeythecodewitch.com/gfx And my IoT UI/User Experience library here: https://honeythecodewitch.com/uix
I spent over 3 hours with Samsung support last week, with a follow up earlier this week. My problem is that I could not add new apps on my Samsung Smart TV. It was working two weeks ago. The error message said that the Samsung server was down. After doing testing on the TV, and my Samsung tablet, I got a new message: Your account has been disabled. I have had my account since at least 2013 and have had no problems with it as I was able to report problems and get RMAs for defective Samsung SSD drives. Problem diagnosed, simple solution: Have Samsung re-establish my account. You'd think that would be easy, but Samsung says they can't do that. The told me to open up a new account using the same email address. Okay, that seems like a possible workaround, but the only problem is that they now require me to enter my DOB. There is no logical reason that they need this information (It may be illegal for them to ask) and doing so may contribute to the chances of my identity being stolen. Obviously, I am not happy with Samsung support and probably won't buy from them again. They still haven't fixed my refrigerator, which freezes up every two weeks requiring a manual defrost cycle, which sometimes requires disassembly of the entire inside of the refrigerator. A class action lawsuit was filed, which I joined, but I never heard back about it. I am glad you were more successful with your monitor issues.
