internet access advice
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My parents have broadband (with blueyonder, UK) and despite being able to surf the web quite haply they cannot access their hotmail accounts. I have no idea why not. We have the XP personal firewall, Norton a.v. and I have run the latest addware just to make sure there is nothing on the machine that shouldn’t be there. All the i.e options look ok i.e cookies and security levels. Any one got any advice. Does it sound like there might be some settings I have missed or is it maybe on the ISP side, not liking https at the moment. I donno….. got any advice. tia Rob
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My parents have broadband (with blueyonder, UK) and despite being able to surf the web quite haply they cannot access their hotmail accounts. I have no idea why not. We have the XP personal firewall, Norton a.v. and I have run the latest addware just to make sure there is nothing on the machine that shouldn’t be there. All the i.e options look ok i.e cookies and security levels. Any one got any advice. Does it sound like there might be some settings I have missed or is it maybe on the ISP side, not liking https at the moment. I donno….. got any advice. tia Rob
give the buggers a call and findout whats going on if you can surf normally then u should be ok with hotmail (shouldn't you?) try picking their hotmail up with something like outlook express too Bryce --- Publitor, making Pubmed easy. http://www.sohocode.com/publitor
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My parents have broadband (with blueyonder, UK) and despite being able to surf the web quite haply they cannot access their hotmail accounts. I have no idea why not. We have the XP personal firewall, Norton a.v. and I have run the latest addware just to make sure there is nothing on the machine that shouldn’t be there. All the i.e options look ok i.e cookies and security levels. Any one got any advice. Does it sound like there might be some settings I have missed or is it maybe on the ISP side, not liking https at the moment. I donno….. got any advice. tia Rob
The only thing I can think of is if they have some kind of pop-up blocker/scanner. I have Ad-Aware installed on my comp and Ad-watch shuts down hotmail everytime I try to put in my user name/password. I have to manually go to Ad-watch and shut it down until I'm logged on.
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My parents have broadband (with blueyonder, UK) and despite being able to surf the web quite haply they cannot access their hotmail accounts. I have no idea why not. We have the XP personal firewall, Norton a.v. and I have run the latest addware just to make sure there is nothing on the machine that shouldn’t be there. All the i.e options look ok i.e cookies and security levels. Any one got any advice. Does it sound like there might be some settings I have missed or is it maybe on the ISP side, not liking https at the moment. I donno….. got any advice. tia Rob
Uh oh... I've got a bad feeling about this. I've been fighting this problem on a customer's PC for a week. She has a Gateway that came with XP and Norton Internet Security installed. We can't access any site that requires a password login and uses either https or a cgi-bin script. It is impossible to uninstall the Norton product, or to configure it because there is no Supervisor account established. It blocks every attempt to modify it, and even an Admin account on XP can't change a thing. One thing I can safely rule out is interference from the XP firewall - it isn't installed on the Internet interface. Symantec does its best to prevent customers from contacting them, and their Knowledge Base is completely useless, so I'm stuck. Please let me know what you find! Maybe it's something that came with an update from MS that is screwing with you - I'd really like to know! It wouldn't be the first time that a MS update killed a PC... "Another day done - All targets met; all systems fully operational; all customers satisfied; all staff keen and well motivated; all pigs fed and ready to fly" - Jennie A.
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Uh oh... I've got a bad feeling about this. I've been fighting this problem on a customer's PC for a week. She has a Gateway that came with XP and Norton Internet Security installed. We can't access any site that requires a password login and uses either https or a cgi-bin script. It is impossible to uninstall the Norton product, or to configure it because there is no Supervisor account established. It blocks every attempt to modify it, and even an Admin account on XP can't change a thing. One thing I can safely rule out is interference from the XP firewall - it isn't installed on the Internet interface. Symantec does its best to prevent customers from contacting them, and their Knowledge Base is completely useless, so I'm stuck. Please let me know what you find! Maybe it's something that came with an update from MS that is screwing with you - I'd really like to know! It wouldn't be the first time that a MS update killed a PC... "Another day done - All targets met; all systems fully operational; all customers satisfied; all staff keen and well motivated; all pigs fed and ready to fly" - Jennie A.
That sounds like a security setting issue...or they have installed a program (like a 3rd party search bar) or some other program that also installs AdWare. We had a couple of machines at work that refused to print until I removed the "Google Search Bar" that was "accidentally" installed when a website popped up an Installation dialog from someone like Gator and the computer user clicked OK without thinking. iWon / Internet Time Sync / etc...are other installed programs that tends to break things. Check the list of installed programs to see if there are any suspicious programs. Also, on a couple of machines, Ad-Aware has also caused me problems - so I install the program, run the scan, remove any real Ad-Ware problems and then uninstall it too. Steve
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That sounds like a security setting issue...or they have installed a program (like a 3rd party search bar) or some other program that also installs AdWare. We had a couple of machines at work that refused to print until I removed the "Google Search Bar" that was "accidentally" installed when a website popped up an Installation dialog from someone like Gator and the computer user clicked OK without thinking. iWon / Internet Time Sync / etc...are other installed programs that tends to break things. Check the list of installed programs to see if there are any suspicious programs. Also, on a couple of machines, Ad-Aware has also caused me problems - so I install the program, run the scan, remove any real Ad-Ware problems and then uninstall it too. Steve
My first thought was ad-ware, so I ran AdAware and removed about 230 objects. Then I removed AdAware, just in case, but left a bookmark to it in her Favorites list in case it's needed again. I also added all her banking sites to the Trusted zone in IE and opened up permissions completely. The problem is definitely in NIS, and I can't find a way to even remove it. It looks as if she (or more likely her daughter, the one computer savvy person in the house) just downloaded it and started using it without doing the user setup for the Supervisor, and now it's treating everyone as a Child user. "Another day done - All targets met; all systems fully operational; all customers satisfied; all staff keen and well motivated; all pigs fed and ready to fly" - Jennie A.