We use FogBugz also. It is great, but lacks features. - You cannot export cases or any other data for that matter - The interface is intuitive except for time-management (The Timesheet) - You can only see one day at the time - You cannot export the data. - It lacks system settings - You cannot change default settings, such as default priority for a new case - It displays estimates in days + hours, but we are working internationally where the length of a workday differs (in Denmark 7,5h/7h and Russia 8h) - Security permissions are too simple All-in-all it is too expensive compared to other solutions with similar features. :-) Anders Lybecker

:-) Anders Lybecker http://www.lybecker.com/blog/