Hello, I meant to respond sooner and I do apologize for not doing so. In regards to our chat system, the entire system was moved to it's own server as to stop the crashing that was admittedly occurring. Unfortunately if you are running a higher volume site, your needs are exceeding what the shared server was meant for initially, or at least the Personal Class version. Depending on the traffic (which you stated is high volume), I'd recommend a Business Class server as there are less users so the strain is far less than the Personal Class. Lastly, the Dock server is one of the older servers and is based here in the U.S. . That being said, we now have servers located in the EU that may benefit you and your clients far more than the one you are currently on. If you have any questions whatsoever, please feel free to contact us at support [at] arvixe.com or QA [at] Arvixe.com and myself or one of my colleagues would be more than happy to assist you with any issues or inquiries you may have. Thank you for your time and have a great day.

Quality Assurance Arvixe, LLC. qa@arvixe.com

Hello, I apologize for the frustration caused. When we do upgrades of any kind, we send out notices (usually a few) ahead of time to assure that our customers know what is to occur and what precautions or steps needed to be taken on their behalf to assure they and their clients have enough time to make whatever changes need to be made. We are upgrading all our Windows Servers to the 2012 version, so there may be aspects that become outdated, but we always try to accommodate as best as we can for those customers running older versions of software. If you are having any issues please feel free to contact our support team at support[at]arvixe.com or our Quality Assurance team at qa[at]arvixe.com and we'll gladly see what can be done to accommodate your situation. Thank you for your time.

Quality Assurance Arvixe, LLC. qa@arvixe.com

Hello, I do apologize for any issues you've experienced. This particular issue is normally caused by too many connections to the server at one time, but if you are still experiencing the intermittent issues feel free to submit a ticket with our Support or Quality Assurance Departments, and let me know. I'll make sure we take a look into your particular ticket right away. Once again, I do apologize for any inconvenience but hope you'll let us look into it for you and make absolutely sure there is no underlying issues. I look forward to assisting you further if you still need assistance. Thank you.

Quality Assurance Arvixe, LLC. qa@arvixe.com