Most of my users at least know to use a PrtScn. It's real annoying for those who have dual monitors. Many seem to have difficulty with the Alt-PrtScn. I also have a copyable error message that has not yet been used. But I have another avenue that works most of the time. I log the error in a database.

I've been at my current job for 30 years this January.

High School - Delivered advertising. College - Rented trailers worked as a milk-runner in a dorm cafeteria, picked apples. First job out of college - Greenhouse manager. Next job - Cut and shipped XMAS trees. Next job - Residential Landscaper. Next job - Store Manager. Next job - applications programmer (1984) been doing pretty much the same ever since with various languages and technologies. All with the same employer.