Ron, I guess you posted this here because the file happens to be XML. I can assure you that there is nothing specific to XML technology that would account for this. Moving on.
myNameIsRon wrote:
revert back to the original install file/data. - Open XML file in Notepad, the data shown is the original install data.
You provided no information that would enlighten us about this "install", so once again, that doesn't tell us anything useful. You also provided no information about how this "original" file has been modified so listing all the ways you open it and see the original data without providing any clue about how it is supposedly modified, wait for it, doesn't tell me anything useful. Based on what you posted I can not eliminate the users as the problem in every one of your scenarios.
myNameIsRon wrote:
- Open XML file in Notepad, the data shown is the original install data.
User opened the wrong file.
myNameIsRon wrote:
E-mail XML file, the data is reverted to original install data.
User emailed the wrong file.
myNameIsRon wrote:
Open same XML file in Internet Explorer, the file shows up-to-date data.
Same as what? That statement doesn't even have enough information to understand. If you meant the same XML file they emailed in the previous step, then the first point is still valid, they sent the wrong file.
led mike