SAP gets into a company through the management board (CEO/CIO). Non technical people worried about their seat in the company - not the company itself. Their goal is to implement a system that will work - they won't take riscs with new IT companies/technologies. If the projects fails they loose their pretty seat in the company... With SAP they cannot go wrong. It'll work eventually, slow & expensive, but it'll work and they'll keep their seat. After the implementation the saying is that everything works great, because nobody has the guts to admit that they spend X miliions for a piece of crap..