Customer Service
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I had a scheduled appointment this afternoon at 4PM with my auto mechanic to get some shock mounts replaced. I left work early, drove 45 mintues to the shop to find no one was there. This was a bit unusual since my mechanic, while a one-man show working from home, is generally very professional about things. So , I waited 15-20 minutes, figuring he was running late from somewhere. He never showed and I left to go home. A little confused and irritated that I'd wasted almost 2 hours driving and waiting. Around 6:15, he called me up to apologise and explain that his wife's car broke down (ironic?), etc... and when would I like to come back. Well, I made sure to remind him it took me 45 minutes one way, but I could come back tonight. He agreed to stay late to finish my work. So he replaced the parts, all went well, and he handed me the bill. He said, "I feel terrible about not being here earlier and making you come back out here. So, I'm not charging you for the labor. I figured I already wasted your time, so to be fair, now I'll waste mine." Man, what a great mindset! I guess it's not that big a deal(saved me $50), but it was just nice to see someone own up to a mistake and make an effort to make it right. Seems to be getting so rare. Anyway, if you need a BMW mechanic in the upstate SC region call Gunther at Austrotech. :) I usually only hear about the service screw ups, are there any other anecdotes about unexpectedly good service? Something someone did to make you feel glad you do business with them.
BW
Quick to judge, quick to anger, slow to understand.
Ignorance and prejudice and fear walk hand in hand.
-- Neil Peart -
I had a scheduled appointment this afternoon at 4PM with my auto mechanic to get some shock mounts replaced. I left work early, drove 45 mintues to the shop to find no one was there. This was a bit unusual since my mechanic, while a one-man show working from home, is generally very professional about things. So , I waited 15-20 minutes, figuring he was running late from somewhere. He never showed and I left to go home. A little confused and irritated that I'd wasted almost 2 hours driving and waiting. Around 6:15, he called me up to apologise and explain that his wife's car broke down (ironic?), etc... and when would I like to come back. Well, I made sure to remind him it took me 45 minutes one way, but I could come back tonight. He agreed to stay late to finish my work. So he replaced the parts, all went well, and he handed me the bill. He said, "I feel terrible about not being here earlier and making you come back out here. So, I'm not charging you for the labor. I figured I already wasted your time, so to be fair, now I'll waste mine." Man, what a great mindset! I guess it's not that big a deal(saved me $50), but it was just nice to see someone own up to a mistake and make an effort to make it right. Seems to be getting so rare. Anyway, if you need a BMW mechanic in the upstate SC region call Gunther at Austrotech. :) I usually only hear about the service screw ups, are there any other anecdotes about unexpectedly good service? Something someone did to make you feel glad you do business with them.
BW
Quick to judge, quick to anger, slow to understand.
Ignorance and prejudice and fear walk hand in hand.
-- Neil Peart -
I had a scheduled appointment this afternoon at 4PM with my auto mechanic to get some shock mounts replaced. I left work early, drove 45 mintues to the shop to find no one was there. This was a bit unusual since my mechanic, while a one-man show working from home, is generally very professional about things. So , I waited 15-20 minutes, figuring he was running late from somewhere. He never showed and I left to go home. A little confused and irritated that I'd wasted almost 2 hours driving and waiting. Around 6:15, he called me up to apologise and explain that his wife's car broke down (ironic?), etc... and when would I like to come back. Well, I made sure to remind him it took me 45 minutes one way, but I could come back tonight. He agreed to stay late to finish my work. So he replaced the parts, all went well, and he handed me the bill. He said, "I feel terrible about not being here earlier and making you come back out here. So, I'm not charging you for the labor. I figured I already wasted your time, so to be fair, now I'll waste mine." Man, what a great mindset! I guess it's not that big a deal(saved me $50), but it was just nice to see someone own up to a mistake and make an effort to make it right. Seems to be getting so rare. Anyway, if you need a BMW mechanic in the upstate SC region call Gunther at Austrotech. :) I usually only hear about the service screw ups, are there any other anecdotes about unexpectedly good service? Something someone did to make you feel glad you do business with them.
BW
Quick to judge, quick to anger, slow to understand.
Ignorance and prejudice and fear walk hand in hand.
-- Neil Peartbrianwelsch wrote:
are there any other anecdotes about unexpectedly good service?
Girl friend bought some expensive face paint the other day, they didnt have it in stock so they ordered it in for her. Should have taken a day or two but after 4 days it still did not turn up. She called them on sunday and explained she was going away for the week and had wanted to take it with her. They gave her the content of the sample bottle they had in the shop which was about 3/4 full and given the full bottle was about $100 they basically gave her $75. They probably pay next to nothing for the samples bhut it was still nice of them.
System.IO.Path.IsPathRooted() does not behave as I would expect
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I had a scheduled appointment this afternoon at 4PM with my auto mechanic to get some shock mounts replaced. I left work early, drove 45 mintues to the shop to find no one was there. This was a bit unusual since my mechanic, while a one-man show working from home, is generally very professional about things. So , I waited 15-20 minutes, figuring he was running late from somewhere. He never showed and I left to go home. A little confused and irritated that I'd wasted almost 2 hours driving and waiting. Around 6:15, he called me up to apologise and explain that his wife's car broke down (ironic?), etc... and when would I like to come back. Well, I made sure to remind him it took me 45 minutes one way, but I could come back tonight. He agreed to stay late to finish my work. So he replaced the parts, all went well, and he handed me the bill. He said, "I feel terrible about not being here earlier and making you come back out here. So, I'm not charging you for the labor. I figured I already wasted your time, so to be fair, now I'll waste mine." Man, what a great mindset! I guess it's not that big a deal(saved me $50), but it was just nice to see someone own up to a mistake and make an effort to make it right. Seems to be getting so rare. Anyway, if you need a BMW mechanic in the upstate SC region call Gunther at Austrotech. :) I usually only hear about the service screw ups, are there any other anecdotes about unexpectedly good service? Something someone did to make you feel glad you do business with them.
BW
Quick to judge, quick to anger, slow to understand.
Ignorance and prejudice and fear walk hand in hand.
-- Neil PeartWhen my phone line was messed up I attempted to order a pizza over the phone. We could barely hear each other and I ended up handing up. I then drove up to the place to order there and wait and the girl working there asked if I was the one who called. She had already made the pizza just in case. It was not what I ordered so she made another one the way I wanted and gave me the other pizza for free. I got two pizzas for the price of one. Then tonight I ordered another pizza (pepperoni and mushroom) but the girl told me that I wouldn't get the special deal they had if I wanted two ingredients. I told her I would just have pepperoni and then I drove up to get the pizza. She gave me pepperoni and mushroom for a price that is less than what I would have got with the special deal.:omg: I think they are either really nice or they are smoking pot.
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When my phone line was messed up I attempted to order a pizza over the phone. We could barely hear each other and I ended up handing up. I then drove up to the place to order there and wait and the girl working there asked if I was the one who called. She had already made the pizza just in case. It was not what I ordered so she made another one the way I wanted and gave me the other pizza for free. I got two pizzas for the price of one. Then tonight I ordered another pizza (pepperoni and mushroom) but the girl told me that I wouldn't get the special deal they had if I wanted two ingredients. I told her I would just have pepperoni and then I drove up to get the pizza. She gave me pepperoni and mushroom for a price that is less than what I would have got with the special deal.:omg: I think they are either really nice or they are smoking pot.
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Captain See Sharp wrote:
I think they are either really nice or they are smoking pot.
I'd ask her whats she's doing after work ;)
System.IO.Path.IsPathRooted() does not behave as I would expect
Josh Gray wrote:
I'd ask her whats she's doing after work
Yes, all the girls there are cute and young but I am a shy person and I would goof it all up. Simply asking such a question would be like trying to walk through a brick wall.
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Josh Gray wrote:
I'd ask her whats she's doing after work
Yes, all the girls there are cute and young but I am a shy person and I would goof it all up. Simply asking such a question would be like trying to walk through a brick wall.
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Captain See Sharp wrote:
Yes, all the girls there are cute and young but I am a shy person and I would goof it all up. Simply asking such a question would be like trying to walk through a brick wall.
I double double dare ya :)
System.IO.Path.IsPathRooted() does not behave as I would expect
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Captain See Sharp wrote:
Yes, all the girls there are cute and young but I am a shy person and I would goof it all up. Simply asking such a question would be like trying to walk through a brick wall.
I double double dare ya :)
System.IO.Path.IsPathRooted() does not behave as I would expect
I triple dog dare him! (Straight out of "A Chistmas Story") :)
- S 50 cups of coffee and you know it's on!
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I triple dog dare him! (Straight out of "A Chistmas Story") :)
- S 50 cups of coffee and you know it's on!
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I had a scheduled appointment this afternoon at 4PM with my auto mechanic to get some shock mounts replaced. I left work early, drove 45 mintues to the shop to find no one was there. This was a bit unusual since my mechanic, while a one-man show working from home, is generally very professional about things. So , I waited 15-20 minutes, figuring he was running late from somewhere. He never showed and I left to go home. A little confused and irritated that I'd wasted almost 2 hours driving and waiting. Around 6:15, he called me up to apologise and explain that his wife's car broke down (ironic?), etc... and when would I like to come back. Well, I made sure to remind him it took me 45 minutes one way, but I could come back tonight. He agreed to stay late to finish my work. So he replaced the parts, all went well, and he handed me the bill. He said, "I feel terrible about not being here earlier and making you come back out here. So, I'm not charging you for the labor. I figured I already wasted your time, so to be fair, now I'll waste mine." Man, what a great mindset! I guess it's not that big a deal(saved me $50), but it was just nice to see someone own up to a mistake and make an effort to make it right. Seems to be getting so rare. Anyway, if you need a BMW mechanic in the upstate SC region call Gunther at Austrotech. :) I usually only hear about the service screw ups, are there any other anecdotes about unexpectedly good service? Something someone did to make you feel glad you do business with them.
BW
Quick to judge, quick to anger, slow to understand.
Ignorance and prejudice and fear walk hand in hand.
-- Neil Peartbrianwelsch wrote:
if you need a BMW mechanic [...]call Gunther
Now THAT'S Marketing! :laugh:
Developers, Developers, Developers, Developers, Developers, Developers, Velopers, Develprs, Developers!
We are a big screwed up dysfunctional psychotic happy family - some more screwed up, others more happy, but everybody's psychotic joint venture definition of CP
Linkify!|Fold With Us! -
Josh Gray wrote:
I'd ask her whats she's doing after work
Yes, all the girls there are cute and young but I am a shy person and I would goof it all up. Simply asking such a question would be like trying to walk through a brick wall.
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Captain See Sharp wrote:
would be like trying to walk through a brick wall
Try it from time to time. It hurts like hell, but the other side might be amazing. What is the worst that can happen? You have to change your pizza parlor. Disclaimer: There should be a law against dating advise from me
Developers, Developers, Developers, Developers, Developers, Developers, Velopers, Develprs, Developers!
We are a big screwed up dysfunctional psychotic happy family - some more screwed up, others more happy, but everybody's psychotic joint venture definition of CP
Linkify!|Fold With Us! -
brianwelsch wrote:
if you need a BMW mechanic [...]call Gunther
Now THAT'S Marketing! :laugh:
Developers, Developers, Developers, Developers, Developers, Developers, Velopers, Develprs, Developers!
We are a big screwed up dysfunctional psychotic happy family - some more screwed up, others more happy, but everybody's psychotic joint venture definition of CP
Linkify!|Fold With Us!:-D... Hey, we're in a global marketplace, right?
BW
Quick to judge, quick to anger, slow to understand.
Ignorance and prejudice and fear walk hand in hand.
-- Neil Peart -
Steve Echols wrote:
I triple dog dare him! (Straight out of "A Chistmas Story")
:laugh: I have a t-shirt with the kid from A Christmas Story with his tongue stuck to the metal pole :->
:laugh: That's awesome! Where'd you get it?
- S 50 cups of coffee and you know it's on!
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:laugh: That's awesome! Where'd you get it?
- S 50 cups of coffee and you know it's on!
Steve Echols wrote:
That's awesome! Where'd you get it?
I got it for Christmas a few years ago.
