Never shop at Sears!
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3 weeks ago I went to Sears and bought a brand new $300 Craftsman Lawnmower, Sunday I used it for the first time and when I did the flap on the back of the mower (1/2 metal on this mower) got caught up under the mower, got wrapped in the blade (thus bending the blade and the shaft that holds the blade) rendering the mower practically useless. Today I call Sears about the "return policy" and explained what had happened. I was told, and I quote "Well sir since you didn't purchase our 3 year extended warranty you cannot return that lawnmower, you will have to either buy a new one of purchase the parts to fix it yourself (or pay $99 an hour to have them do it". I have shopped at Sears my whole life, and bought Craftsman items for the past 22 years and I have NEVER heard of anything like this. This is just my rant, DONT EVER SHOP AT SEARS!!:mad:
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
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3 weeks ago I went to Sears and bought a brand new $300 Craftsman Lawnmower, Sunday I used it for the first time and when I did the flap on the back of the mower (1/2 metal on this mower) got caught up under the mower, got wrapped in the blade (thus bending the blade and the shaft that holds the blade) rendering the mower practically useless. Today I call Sears about the "return policy" and explained what had happened. I was told, and I quote "Well sir since you didn't purchase our 3 year extended warranty you cannot return that lawnmower, you will have to either buy a new one of purchase the parts to fix it yourself (or pay $99 an hour to have them do it". I have shopped at Sears my whole life, and bought Craftsman items for the past 22 years and I have NEVER heard of anything like this. This is just my rant, DONT EVER SHOP AT SEARS!!:mad:
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
The sad part about is that if you decide to fix it, or have it fixed you will likely have to buy the parts from Sears also. Years ago I used to repair small engines and I got to where it someone brought a Sears product in I told them to order the parts and when they came in to bring the mower back in and only then would I fix it. Good Luck Mike
Theres light at the end of the tunnel. Lord I hope it ain't no train!
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3 weeks ago I went to Sears and bought a brand new $300 Craftsman Lawnmower, Sunday I used it for the first time and when I did the flap on the back of the mower (1/2 metal on this mower) got caught up under the mower, got wrapped in the blade (thus bending the blade and the shaft that holds the blade) rendering the mower practically useless. Today I call Sears about the "return policy" and explained what had happened. I was told, and I quote "Well sir since you didn't purchase our 3 year extended warranty you cannot return that lawnmower, you will have to either buy a new one of purchase the parts to fix it yourself (or pay $99 an hour to have them do it". I have shopped at Sears my whole life, and bought Craftsman items for the past 22 years and I have NEVER heard of anything like this. This is just my rant, DONT EVER SHOP AT SEARS!!:mad:
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
I don't know about Sears in particular but we used to buy our lawnmowers and the like from Canadian Tire which is kind like buying from Home Depot or any chain store. We've since learned that you can get really good power equipment from the small engine repair shops or the dealers for the equipment itself that is much better than the same named brand at the chain stores. The brand name may be the same but the quality is completely different in the chain store models than it is in the serious power equipment models that are sold in the dealer shops and repair places and in some cases the equipment rental places. Oddly enough that also applies to kitchen faucettes and all manner of things. Major manufacturers seem to either make a super cheap version or lend out their name to a super cheap version of the product that is sold in the big chain stores.
"110%" - it's the new 70%
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3 weeks ago I went to Sears and bought a brand new $300 Craftsman Lawnmower, Sunday I used it for the first time and when I did the flap on the back of the mower (1/2 metal on this mower) got caught up under the mower, got wrapped in the blade (thus bending the blade and the shaft that holds the blade) rendering the mower practically useless. Today I call Sears about the "return policy" and explained what had happened. I was told, and I quote "Well sir since you didn't purchase our 3 year extended warranty you cannot return that lawnmower, you will have to either buy a new one of purchase the parts to fix it yourself (or pay $99 an hour to have them do it". I have shopped at Sears my whole life, and bought Craftsman items for the past 22 years and I have NEVER heard of anything like this. This is just my rant, DONT EVER SHOP AT SEARS!!:mad:
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
I got a nice cheap lawnmower from WalMart. I figured that way if it died on me, it would be a big deal. It is going on 8 years now. Of course, where I live it snows a bit, so it only really gets used half the year. Your post makes me feel good that I didn't buy it at sears. Ben
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3 weeks ago I went to Sears and bought a brand new $300 Craftsman Lawnmower, Sunday I used it for the first time and when I did the flap on the back of the mower (1/2 metal on this mower) got caught up under the mower, got wrapped in the blade (thus bending the blade and the shaft that holds the blade) rendering the mower practically useless. Today I call Sears about the "return policy" and explained what had happened. I was told, and I quote "Well sir since you didn't purchase our 3 year extended warranty you cannot return that lawnmower, you will have to either buy a new one of purchase the parts to fix it yourself (or pay $99 an hour to have them do it". I have shopped at Sears my whole life, and bought Craftsman items for the past 22 years and I have NEVER heard of anything like this. This is just my rant, DONT EVER SHOP AT SEARS!!:mad:
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
That's surprising because I thought they have a 1 month return policy. What according to the customer service is the return period?
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3 weeks ago I went to Sears and bought a brand new $300 Craftsman Lawnmower, Sunday I used it for the first time and when I did the flap on the back of the mower (1/2 metal on this mower) got caught up under the mower, got wrapped in the blade (thus bending the blade and the shaft that holds the blade) rendering the mower practically useless. Today I call Sears about the "return policy" and explained what had happened. I was told, and I quote "Well sir since you didn't purchase our 3 year extended warranty you cannot return that lawnmower, you will have to either buy a new one of purchase the parts to fix it yourself (or pay $99 an hour to have them do it". I have shopped at Sears my whole life, and bought Craftsman items for the past 22 years and I have NEVER heard of anything like this. This is just my rant, DONT EVER SHOP AT SEARS!!:mad:
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
Do you not have any statutory consumer protection laws you could use in this case? Did you buy it on a credit/debit card? If so, you may have an automatic warranty through your card issuer.
Ðavid Wulff What kind of music should programmers listen to?
Join the Code Project Last.fm group | dwulff
I'm so gangsta I eat cereal without the milk -
3 weeks ago I went to Sears and bought a brand new $300 Craftsman Lawnmower, Sunday I used it for the first time and when I did the flap on the back of the mower (1/2 metal on this mower) got caught up under the mower, got wrapped in the blade (thus bending the blade and the shaft that holds the blade) rendering the mower practically useless. Today I call Sears about the "return policy" and explained what had happened. I was told, and I quote "Well sir since you didn't purchase our 3 year extended warranty you cannot return that lawnmower, you will have to either buy a new one of purchase the parts to fix it yourself (or pay $99 an hour to have them do it". I have shopped at Sears my whole life, and bought Craftsman items for the past 22 years and I have NEVER heard of anything like this. This is just my rant, DONT EVER SHOP AT SEARS!!:mad:
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
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It would certainly be a different conversation complaining about the flap on the back of your sheep getting stuck underneath; rendering it useless. :rolleyes:
BW
Quick to judge, quick to anger, slow to understand.
Ignorance and prejudice and fear walk hand in hand.
-- Neil Peart -
That's surprising because I thought they have a 1 month return policy. What according to the customer service is the return period?
Rama Krishna Vavilala wrote:
What according to the customer service is the return period?
The said that if it was a manufacturer defect then I could return it. I had my wife call them and she was told "Go ahead and bring it in, we'll swap it out for you"...but they couldn't tell me that????
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
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3 weeks ago I went to Sears and bought a brand new $300 Craftsman Lawnmower, Sunday I used it for the first time and when I did the flap on the back of the mower (1/2 metal on this mower) got caught up under the mower, got wrapped in the blade (thus bending the blade and the shaft that holds the blade) rendering the mower practically useless. Today I call Sears about the "return policy" and explained what had happened. I was told, and I quote "Well sir since you didn't purchase our 3 year extended warranty you cannot return that lawnmower, you will have to either buy a new one of purchase the parts to fix it yourself (or pay $99 an hour to have them do it". I have shopped at Sears my whole life, and bought Craftsman items for the past 22 years and I have NEVER heard of anything like this. This is just my rant, DONT EVER SHOP AT SEARS!!:mad:
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
I would take it to the store bring it inside and demand to see a manager.
John
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It would certainly be a different conversation complaining about the flap on the back of your sheep getting stuck underneath; rendering it useless. :rolleyes:
BW
Quick to judge, quick to anger, slow to understand.
Ignorance and prejudice and fear walk hand in hand.
-- Neil PeartAnd it would almost certainly violate some kid sister rule, somewhere, with the exception, possibly, of the Dakota's and/or Montana.
¡El diablo está en mis pantalones! ¡Mire, mire! Real Mentats use only 100% pure, unfooled around with Sapho Juice(tm)! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! VCF Blog
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3 weeks ago I went to Sears and bought a brand new $300 Craftsman Lawnmower, Sunday I used it for the first time and when I did the flap on the back of the mower (1/2 metal on this mower) got caught up under the mower, got wrapped in the blade (thus bending the blade and the shaft that holds the blade) rendering the mower practically useless. Today I call Sears about the "return policy" and explained what had happened. I was told, and I quote "Well sir since you didn't purchase our 3 year extended warranty you cannot return that lawnmower, you will have to either buy a new one of purchase the parts to fix it yourself (or pay $99 an hour to have them do it". I have shopped at Sears my whole life, and bought Craftsman items for the past 22 years and I have NEVER heard of anything like this. This is just my rant, DONT EVER SHOP AT SEARS!!:mad:
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
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3 weeks ago I went to Sears and bought a brand new $300 Craftsman Lawnmower, Sunday I used it for the first time and when I did the flap on the back of the mower (1/2 metal on this mower) got caught up under the mower, got wrapped in the blade (thus bending the blade and the shaft that holds the blade) rendering the mower practically useless. Today I call Sears about the "return policy" and explained what had happened. I was told, and I quote "Well sir since you didn't purchase our 3 year extended warranty you cannot return that lawnmower, you will have to either buy a new one of purchase the parts to fix it yourself (or pay $99 an hour to have them do it". I have shopped at Sears my whole life, and bought Craftsman items for the past 22 years and I have NEVER heard of anything like this. This is just my rant, DONT EVER SHOP AT SEARS!!:mad:
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
Unless things have DRASTICALLY changed at Sears over the last few years, ANY power tool, or tool for that matter, has always been exchanged for a new one if anything went wrong with the one you bought. Now this was about 15 years ago, but I bought an electric grass trimmer at Sears. The power switch went bad and I ordered a new one. It took so long to come in, I went back to the Sears where I bought it and they replaced it, free of charge. Knowing the kind of workers that are now being employed by a vast majority of stores (we have full employment to blame this on), he probably doesn't know that Sears has a policy of 100% satisfaction --- or has Sears become the corporate megolith that just doesn't give a damn about it's customers any more? If so, they are doomed to bankruptcy!
John P.
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3 weeks ago I went to Sears and bought a brand new $300 Craftsman Lawnmower, Sunday I used it for the first time and when I did the flap on the back of the mower (1/2 metal on this mower) got caught up under the mower, got wrapped in the blade (thus bending the blade and the shaft that holds the blade) rendering the mower practically useless. Today I call Sears about the "return policy" and explained what had happened. I was told, and I quote "Well sir since you didn't purchase our 3 year extended warranty you cannot return that lawnmower, you will have to either buy a new one of purchase the parts to fix it yourself (or pay $99 an hour to have them do it". I have shopped at Sears my whole life, and bought Craftsman items for the past 22 years and I have NEVER heard of anything like this. This is just my rant, DONT EVER SHOP AT SEARS!!:mad:
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
You expected something different? Sears is, after all just KMart hiding under another name now. (KMart bought Sears in 2005). I haven't darkened the door of a Sears store since. Actually, they had gotten pretty bad on their own before this - low quality, bad attitude, and they started (in about 1999) making exceptions on the Craftsman hand tools warranty, refusing, at the store manager's discretion, to replace anything they felt had been "abused", or was due to rust or fire damage. Husky tools still have a no questions asked lifetime return warranty.
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I would take it to the store bring it inside and demand to see a manager.
John
Maybe turn the mower on too:-D
:badger:
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You expected something different? Sears is, after all just KMart hiding under another name now. (KMart bought Sears in 2005). I haven't darkened the door of a Sears store since. Actually, they had gotten pretty bad on their own before this - low quality, bad attitude, and they started (in about 1999) making exceptions on the Craftsman hand tools warranty, refusing, at the store manager's discretion, to replace anything they felt had been "abused", or was due to rust or fire damage. Husky tools still have a no questions asked lifetime return warranty.
I've yet to have a problem at ANY Sears with any Craftsman tools, I take the bad one in and get a new one, no questions asked. Thats why I'm so shocked about this lawnmower, I've never experienced this kind of crap from a Sears before. UPDATE: My wife called they told her to "bring it on in and we'll replace it for you"
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
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3 weeks ago I went to Sears and bought a brand new $300 Craftsman Lawnmower, Sunday I used it for the first time and when I did the flap on the back of the mower (1/2 metal on this mower) got caught up under the mower, got wrapped in the blade (thus bending the blade and the shaft that holds the blade) rendering the mower practically useless. Today I call Sears about the "return policy" and explained what had happened. I was told, and I quote "Well sir since you didn't purchase our 3 year extended warranty you cannot return that lawnmower, you will have to either buy a new one of purchase the parts to fix it yourself (or pay $99 an hour to have them do it". I have shopped at Sears my whole life, and bought Craftsman items for the past 22 years and I have NEVER heard of anything like this. This is just my rant, DONT EVER SHOP AT SEARS!!:mad:
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
Don't you have some law about consumer rights and that all goods sold must be fit for their purpose, and since it is clearly crap and useless, they have to either refund your money or give you a new one? Sometimes shops try to pretend that you need an extended warranty and so forth to cover things that are actually covered by your rights under law, at least they occasionally do in NZ, and the shop staff may not realise this, having been misinformed by their bosses. It is recommended here that such warranties are a waste of money because they tend to cover almost nothing but what is already provided by law (unless you have examined the warranty and there is something in particular that is of great value to you for some reason). You should try and talk to someone there who knows what they are talking about, but also you should try and find out your rights so you can argue effectively :)
"Your typical day is full of moments where you ask for a cup of coffee and someone hands you a bag of nails." - Scott Adams
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3 weeks ago I went to Sears and bought a brand new $300 Craftsman Lawnmower, Sunday I used it for the first time and when I did the flap on the back of the mower (1/2 metal on this mower) got caught up under the mower, got wrapped in the blade (thus bending the blade and the shaft that holds the blade) rendering the mower practically useless. Today I call Sears about the "return policy" and explained what had happened. I was told, and I quote "Well sir since you didn't purchase our 3 year extended warranty you cannot return that lawnmower, you will have to either buy a new one of purchase the parts to fix it yourself (or pay $99 an hour to have them do it". I have shopped at Sears my whole life, and bought Craftsman items for the past 22 years and I have NEVER heard of anything like this. This is just my rant, DONT EVER SHOP AT SEARS!!:mad:
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
Lat week, in England, I returned of coffee machine to ASDA (Wall Mart), it had broken after 10 months usage, and to a hiking shop a pair of boots 3 months old that had a manufacturing fault, I had a full refund on both. We have a law, 'The Sale of Goods Act', any goods not of merchantable quality must be fixed, replaced or refunded by the seller, the law states you have up to 6 years to claim, but there are certain caveats.
"Normal is getting dressed in clothes that you buy for work and driving through traffic in a car that you are still paying for - in order to get to the job you need to pay for the clothes and the car, and the house you leave vacant all day so you can afford to live in it." - Ellen Goodman
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3 weeks ago I went to Sears and bought a brand new $300 Craftsman Lawnmower, Sunday I used it for the first time and when I did the flap on the back of the mower (1/2 metal on this mower) got caught up under the mower, got wrapped in the blade (thus bending the blade and the shaft that holds the blade) rendering the mower practically useless. Today I call Sears about the "return policy" and explained what had happened. I was told, and I quote "Well sir since you didn't purchase our 3 year extended warranty you cannot return that lawnmower, you will have to either buy a new one of purchase the parts to fix it yourself (or pay $99 an hour to have them do it". I have shopped at Sears my whole life, and bought Craftsman items for the past 22 years and I have NEVER heard of anything like this. This is just my rant, DONT EVER SHOP AT SEARS!!:mad:
" In the next millennium there are two kinds of business, those on the Internet and those out of business" Bill Gates "Be nice to nerds. Chances are you'll end up working for one." Bill Gates "Let's face it, the average computer user has the brain of a Spider Monkey." Bill Gates
Take yourself and the mower to the store with a toolkit and begin repairing it outside the dept. you bought it from, I think they'll see reason, also you can return it (in the uk) within 1 year of purchase if the item was faulty, if not I have a second petrol mower 17" cut blade Honda 5cc engine I can give you for free then only problem you'll have to travel to Manchester uk to pick it up.
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